Customer reviews from frigidaire.ca
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.2
(206 Reviews)
Rating breakdown 206 reviews
5 Stars
120
4 Stars
50
3 Stars
11
2 Stars
7
1 Star
18
86%of customers recommend this product.
(
171 out of
199)
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
1
Hmmm not so sure
on November 4, 2026
Posted by: LilyT
There are a lot of things I love about this fridge, it’s compact but very well organized. Things are never left languishing in the back because I can see everything. I would be ready to give it a 4 or 5 stars BUT it started icing up inside about 2 weeks after it arrived. Frigidaire was quick to send someone out but it took FOREVER for the parts to come and now barely 3 weeks after it was fixed the issue is back. I am so disappointed. I chose this brand for its reliability and now I’m wondering if I got stuck with a lemon.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Patrick, Online Outreach Specialist, November 6, 2026
Hi Lily,
Thank you for taking the time to share your experience. We're glad to hear that you appreciate your Frigidaire refrigerator's compact design, thoughtful organization, and easy-to-access storage.
However, we're truly sorry to hear about the recurring icing issue and the frustration caused by the repair delays and the problem returning shortly after service. We completely understand your disappointment, especially when you chose Frigidaire expecting reliable performance. This is certainly not the experience we want you to have.
Your feedback is important to us, and we sincerely apologize for the inconvenience. If you need further assistance with your refrigerator, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Thank you for taking the time to share your experience. We're glad to hear that you appreciate your Frigidaire refrigerator's compact design, thoughtful organization, and easy-to-access storage.
However, we're truly sorry to hear about the recurring icing issue and the frustration caused by the repair delays and the problem returning shortly after service. We completely understand your disappointment, especially when you chose Frigidaire expecting reliable performance. This is certainly not the experience we want you to have.
Your feedback is important to us, and we sincerely apologize for the inconvenience. If you need further assistance with your refrigerator, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Nice Design
on November 3, 2026
Posted by: MikeDee
We bought this Fridge a month ago and are happy we did. It is a beautiful fridge with great features and works as advertised.
I would recommend this to a friend!
Response from frigidaire.caBy John, Social Outreach Specialist, November 4, 2026
Hello, MikeDee.
Thank you for taking the time to share your feedback and for providing such a high rating. We truly appreciate your support and are delighted to hear that you are happy and satisfied with your appliance. Welcome to the Frigidaire family! It’s always wonderful to know that our products are meeting our customers’ expectations. Should you require any further assistance, please do not hesitate to contact us at 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We'll be happy to assist you.
-John
Thank you for taking the time to share your feedback and for providing such a high rating. We truly appreciate your support and are delighted to hear that you are happy and satisfied with your appliance. Welcome to the Frigidaire family! It’s always wonderful to know that our products are meeting our customers’ expectations. Should you require any further assistance, please do not hesitate to contact us at 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We'll be happy to assist you.
-John
Written by a customer while visiting frigidaire.ca
Customer Rating
4
So far so good!
on October 29, 2026
Posted by: Graeme
This is our first bottom drawer freezer and cabinet depth. It is quiet as is the ice maker. The finish is pretty good at resisting finger prints, actually the best we’ve had for that. The water dispenser works, but I think it could have been better designed, maybe with more of a recess or a way to use one handed?
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, November 2, 2026
Thank you for taking the time to share such detailed feedback about your new refrigerator! We’re delighted to hear that you’re enjoying your first bottom-freezer and counter-depth model. It’s wonderful to know that you appreciate its quiet operation, including the ice maker, as well as its fingerprint-resistant finish. We’re especially happy to hear that the finish has exceeded your expectations compared to your previous appliances!
We also appreciate your honest feedback regarding the water dispenser design. We understand how important convenience and ease of use are in everyday life, and your suggestions for a deeper recess or a more convenient one-handed dispensing feature are certainly valuable. We’ll be sure to share your comments with our team, as customer feedback helps us identify opportunities to improve the design and functionality of our appliances.
Should you have any additional questions or require assistance with your refrigerator, please don’t hesitate to reach out to us through chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Thank you again for sharing your experience with us. We truly appreciate your feedback and support! - Maria
We also appreciate your honest feedback regarding the water dispenser design. We understand how important convenience and ease of use are in everyday life, and your suggestions for a deeper recess or a more convenient one-handed dispensing feature are certainly valuable. We’ll be sure to share your comments with our team, as customer feedback helps us identify opportunities to improve the design and functionality of our appliances.
Should you have any additional questions or require assistance with your refrigerator, please don’t hesitate to reach out to us through chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Thank you again for sharing your experience with us. We truly appreciate your feedback and support! - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great fridge!
on October 21, 2026
Posted by: Banana
Love the French doors so can just open one or both doors at a time. Finding the deli drawer are very handy to separate meats cheeses from other foods. Love, the adjustable shelving! Nice to be able to have a gallon jug of milk handy on the door. Enjoying an ice maker I didn't have on last fridge and internal water dispenser that takes up little room. Counter depth fridge fits much better in the space than the regular size fridge builder had installed... We swapped it out for the counter depth one. Plenty of room for the two of us. Keeps food fresh for a lengthy time. Happy with our purchase
I would recommend this to a friend!
Response from frigidaire.caBy Angel, Online Outreach Specialist, October 22, 2026
Hi, Banana! Thank you for sharing your wonderful feedback! We're delighted to hear how much you're enjoying your new Frigidaire French-door refrigerator. It's great to know that features like the French doors, adjustable shelving, deli drawer, ice maker, and internal water dispenser are making everyday use more convenient. We're especially pleased that the counter-depth design was the perfect fit for your space while still providing plenty of room for your household needs.
We're thrilled that your refrigerator is keeping your food fresh, helping you stay organized, and proving to be a purchase you're happy with. Thank you for choosing Frigidaire and for taking the time to share your experience with us.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST, and we'll be happy to assist with anything you may need along the way. -Angel
We're thrilled that your refrigerator is keeping your food fresh, helping you stay organized, and proving to be a purchase you're happy with. Thank you for choosing Frigidaire and for taking the time to share your experience with us.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST, and we'll be happy to assist with anything you may need along the way. -Angel
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love this fridge!
on October 15, 2026
Posted by: Deb70
This fridge has a sleek exterior appearance. Inside it has great lighting and lots of room. The water dispenser is on the interior door, this fridge makes non stop ice and the ice maker is in the freezer. It also operates quietly. Very satisfied with this purchase.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, October 16, 2026
Hi Deb70, thank you for sharing your wonderful feedback! We’re delighted to hear that you’re enjoying your Frigidaire PRFG2383AF counter-depth French door refrigerator. It’s great to know that you appreciate its sleek design, spacious and brightly lit interior, convenient in-door water dispenser, and quiet operation. We’re especially glad that the ice maker is keeping up with your needs! Thank you for choosing Frigidaire, and we hope your new refrigerator continues to bring convenience and satisfaction to your home for years to come.
If you have any questions or need assistance, please visit Frigidaire.ca to chat with us live or call 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8 p.m. ET. You may also reply to this email for further assistance.
— Reed
If you have any questions or need assistance, please visit Frigidaire.ca to chat with us live or call 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8 p.m. ET. You may also reply to this email for further assistance.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Best Fridge EVER!
on October 6, 2026
Posted by: Breather91
For 35 years, Frigidaire has been “our” appliance brand and they we never let us down.
I would recommend this to a friend!
Response from frigidaire.caBy John, Social Outreach Specialist, October 6, 2026
Hi, Breather91. Thank you for taking the time to share your feedback and for providing such a high rating. We truly appreciate your support and are delighted to hear that you are happy and satisfied with your appliance. Welcome to the Frigidaire family! It’s always wonderful to know that our products are meeting our customers’ expectations. Should you have any additional questions or concerns, please don't hesitate to connect with us at 1 (800) 265-8352, Monday through Friday, 8:30 a.m. – 8 p.m. EST. We’ll be happy to assist you. -John
Written by a customer while visiting frigidaire.ca
Customer Rating
4
2 shortfalls
on October 6, 2026
Posted by: TD21
Overall we like the fridge. We did notice 2 things that we feel are a negative. When the water dispenses into the ice maker, it’s very loud. And secondly, the lowest section of the doors is too low and doesn’t hold bottles properly.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, October 6, 2026
Hi TD21!
Thank you for sharing your feedback. We’re glad to hear that you’re enjoying your Frigidaire refrigerator overall, and we appreciate you pointing out the concerns with the water dispensing noise and lower door storage.
Your feedback is valuable and helps us identify opportunities to improve our products and designs. If you ever need any assistance with your refrigerator, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your feedback. We’re glad to hear that you’re enjoying your Frigidaire refrigerator overall, and we appreciate you pointing out the concerns with the water dispensing noise and lower door storage.
Your feedback is valuable and helps us identify opportunities to improve our products and designs. If you ever need any assistance with your refrigerator, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
2
I wish it worked!
on October 2, 2026
Posted by: Sadly
We purchased a Frigidaire PRFG238AF from you and it was delivered last Friday. It does not work properly. It is not getting cold enough and the warning alarm keeps going off. We have tried lowering the temperature, unplugging it and plugging it in again… nothing seems to work. We would like it fixed
Response from frigidaire.caBy Ruth, Online Outreach Specialist, October 5, 2026
Hi there. We’re sorry to hear your new Frigidaire refrigerator is not cooling properly and that the warning alarm continues to sound. We understand how frustrating this is, especially so soon after delivery. We appreciate you trying the recommended troubleshooting steps, and we’d be happy to help arrange service to have the refrigerator properly diagnosed and repaired.
If you need any assistance, please feel free to connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca