Customer reviews from frigidaire.ca
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.2
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
100
4 Stars
46
3 Stars
10
2 Stars
5
1 Star
15
85%of customers recommend this product.
(
146 out of
171)
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
4
Great fridge
on July 21, 2026
Posted by: LifeSinging
I bought this last month for Dad’s house as his previous fridge had a compressor issue. I don’t have the water hooked up yet but everything seems great and it is very spacious and easy to use
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, July 23, 2026
Hi there. Thank you for sharing your experience! We’re glad to hear that your Frigidaire refrigerator has been a great addition to your dad’s home and that you’re enjoying its spacious design and ease of use.
We appreciate you choosing Frigidaire and hope your new refrigerator continues to provide reliable performance and convenience for years to come!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate you choosing Frigidaire and hope your new refrigerator continues to provide reliable performance and convenience for years to come!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great features and works great
on July 15, 2026
Posted by: Stan the Pepsi man
Bought a month ago and so far working great and fits in well in my new kitchen
I would recommend this to a friend!
Response from frigidaire.caBy Angel, Online Outreach Specialist, July 16, 2026
Hi, Stan the Pepsi man! Thank you for sharing your experience with your new Frigidaire French-door refrigerator! We’re happy to hear that it has been working great and that it fits beautifully into your new kitchen. We appreciate you choosing Frigidaire and are glad to know your new appliance is meeting your expectations.
If you need further assistance or have any questions, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST. Our team will be happy to help.-Angel
If you need further assistance or have any questions, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST. Our team will be happy to help.-Angel
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great Looking Fridge
on July 10, 2026
Posted by: Happy2ndtime
Firstly - this fridge is a warranty replacement of a fridge that was just delivered 2 months ago. The first fridge had a defective interior light that was deemed non-repairable. The exchange was problematic as we had to store all items in coolers while we assembled / cleaned & allowed the new fridge to sit before it could be plugged in. We finally got to re-load the new fridge around midnight! Luckily we had a freezer to store the freezer items. We wanted the replacement fridge at least a day in advance to allow for an easier swap, but Electrolux would not pay for 2 trips!
Now - the fridge itself - we like the "Professional" appearance as it matches a new stove & dishwasher. The main shelving and in-door shelves allow for easy adjustments to suit our needs. The water in the door is handy but wished the water was cooled. Being able to control the temperature in the lower full width drawer is a nice feature. The freezer top / bottom sliding arrangement works well. We prefer to have the ice maker in the freezer compartment in lieu of the door & this works well. So far, we are very happy with the fridge.
Now - the fridge itself - we like the "Professional" appearance as it matches a new stove & dishwasher. The main shelving and in-door shelves allow for easy adjustments to suit our needs. The water in the door is handy but wished the water was cooled. Being able to control the temperature in the lower full width drawer is a nice feature. The freezer top / bottom sliding arrangement works well. We prefer to have the ice maker in the freezer compartment in lieu of the door & this works well. So far, we are very happy with the fridge.
I would recommend this to a friend!
Response from frigidaire.caBy Angel, Online Outreach Specialist, July 13, 2026
Hi, Happy2ndtime! Thank you for taking the time to share your detailed feedback. We’re glad to hear that, despite the challenges you experienced during the replacement process, your new Frigidaire French-door refrigerator is meeting your expectations.
We appreciate your comments about the professional design, flexible shelving options, convenient in-door water dispenser, temperature-controlled drawer, and freezer organization. It’s great to know that these features are helping create a setup that works well for your needs. We also appreciate your feedback regarding the water dispenser, as customer insights like yours help us continue improving our products.
Thank you for choosing Frigidaire and for sharing your experience with us. If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST. We’ll be happy to dive right in and help however we can.-Angel
We appreciate your comments about the professional design, flexible shelving options, convenient in-door water dispenser, temperature-controlled drawer, and freezer organization. It’s great to know that these features are helping create a setup that works well for your needs. We also appreciate your feedback regarding the water dispenser, as customer insights like yours help us continue improving our products.
Thank you for choosing Frigidaire and for sharing your experience with us. If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST. We’ll be happy to dive right in and help however we can.-Angel
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Fridge
on July 7, 2026
Posted by: Qster
Amazing! Love the ice maker and water. This is the best fridge I’ve owned.
I would recommend this to a friend!
Response from frigidaire.caBy Sam, Online Outreach Specialist, July 8, 2026
Hello Qster!
Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that you're loving your Frigidaire 23 Cu. Ft. Counter-Depth French Door Refrigerator. It's great to know that you're enjoying the ice maker, water dispenser, and overall performance of your refrigerator. Hearing that it's the best refrigerator you've owned truly means a lot to us.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing Frigidaire. We sincerely appreciate your support and hope you continue to enjoy your refrigerator for many years to come!~Sam
Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that you're loving your Frigidaire 23 Cu. Ft. Counter-Depth French Door Refrigerator. It's great to know that you're enjoying the ice maker, water dispenser, and overall performance of your refrigerator. Hearing that it's the best refrigerator you've owned truly means a lot to us.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing Frigidaire. We sincerely appreciate your support and hope you continue to enjoy your refrigerator for many years to come!~Sam
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Big fridge
on July 3, 2026
Posted by: Family of 7
We were happy to have an upgrade of the Frigidaire fridge. We really enjoy the water in the door but dislike how we end up hearing beeps from touching the buttons that are on the door. The ice drawer has been fantastic. We always have lots of ice available. We are still getting used to not having as much room for high items in the fridge although the sliding shelf does help with that.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, July 7, 2026
Hi Family of 7!
Thank you for taking the time to share your experience with us. We’re delighted to hear that you’re enjoying your Frigidaire refrigerator, especially the convenient water dispenser, reliable ice drawer, and helpful sliding shelf feature.
We appreciate your feedback regarding the control panel sensitivity and interior storage space for taller items. Your comments are valuable and help us continue to improve our products and customer experience.
Thank you for choosing Frigidaire. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your experience with us. We’re delighted to hear that you’re enjoying your Frigidaire refrigerator, especially the convenient water dispenser, reliable ice drawer, and helpful sliding shelf feature.
We appreciate your feedback regarding the control panel sensitivity and interior storage space for taller items. Your comments are valuable and help us continue to improve our products and customer experience.
Thank you for choosing Frigidaire. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Don't buy this model - its a lemon!
on June 29, 2026
Posted by: essjayelle
We bought this fridge brand new in December 2022. We have had nothing but issues since that time. It arrived with a shallow dent in the door, which we could live with. The fridge stopped cooling, and we had it serviced with a new control panel. It stopped cooling again, and we had another defrost part replaced. The most recent issue is that the coolant system must have a leak. We had it fixed once more, and now the ice maker doesn't work. It has been less than 3 months since we had the coolant system leak fixed, and we are getting hi-temp warnings again for the Freezer. I would never recommend Frigidaire products to anyone as it seems that the parts are all poor quality.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, June 30, 2026
Hi there, thank you for sharing your experience with your Frigidaire refrigerator, model PRFG2383AF. We're very sorry to hear about the repeated issues you've experienced since purchasing the unit, including the cooling concerns, multiple repairs, ice maker issue, and the recent high-temperature warnings. We understand how frustrating and disappointing this has been.
For basic troubleshooting, please ensure the refrigerator and freezer vents are not blocked by food items, verify that the doors are closing and sealing properly, and confirm that the temperature settings are at the recommended levels (37°F for the refrigerator and 0°F for the freezer). If you're receiving high-temperature warnings, try minimizing door openings and check that the condenser area has adequate airflow and is free of dust or debris.
Since the issue has persisted despite previous repairs, we recommend contacting us for further assistance. Please connect with us via live chat at Frigidaire.ca or by calling 1-800-265-8352, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. Our team will be happy to review your service history and assist you with the next steps.
— Reed
For basic troubleshooting, please ensure the refrigerator and freezer vents are not blocked by food items, verify that the doors are closing and sealing properly, and confirm that the temperature settings are at the recommended levels (37°F for the refrigerator and 0°F for the freezer). If you're receiving high-temperature warnings, try minimizing door openings and check that the condenser area has adequate airflow and is free of dust or debris.
Since the issue has persisted despite previous repairs, we recommend contacting us for further assistance. Please connect with us via live chat at Frigidaire.ca or by calling 1-800-265-8352, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. Our team will be happy to review your service history and assist you with the next steps.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Highly recommended.
on June 29, 2026
Posted by: Tracy21
We purchased this fridge a few weeks ago. We really liked the clean, professional look. The fingerprint free finish has been excellent as well. The interior capacity is much more than you expect, much better usage than our last 36” fridge. The freezer is a great size. The location of the water filler on the inside of the door is brilliant as we didn’t want the look of having the water filler on the outside of the door. This is just as convenient. The fridge also runs very quiet which is nice in a smaller space.
This is a great refrigerator if you like a more polished, high end look but are limited on your size.
This is a great refrigerator if you like a more polished, high end look but are limited on your size.
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, July 1, 2026
Thank you for taking the time to share your wonderful feedback! We are delighted to hear that you are enjoying your new Frigidaire refrigerator and that its clean, professional design has been a great fit for your home. It's especially rewarding to know that the fingerprint-resistant finish, spacious interior, and generously sized freezer have exceeded your expectations, while making the most of the available space.
We're also pleased to hear that the internal water dispenser has been a feature you truly appreciate. At Frigidaire, we strive to combine modern design with everyday convenience, and it's wonderful to know that the concealed water dispenser provides the sleek appearance you wanted without sacrificing functionality. We're equally glad that the refrigerator's quiet operation has made it an excellent choice for your living space.
Thank you for choosing Frigidaire and for recommending our refrigerator to others looking for a premium appearance in a space-conscious design. If you ever have any questions or need assistance with your appliance, please don't hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
We're also pleased to hear that the internal water dispenser has been a feature you truly appreciate. At Frigidaire, we strive to combine modern design with everyday convenience, and it's wonderful to know that the concealed water dispenser provides the sleek appearance you wanted without sacrificing functionality. We're equally glad that the refrigerator's quiet operation has made it an excellent choice for your living space.
Thank you for choosing Frigidaire and for recommending our refrigerator to others looking for a premium appearance in a space-conscious design. If you ever have any questions or need assistance with your appliance, please don't hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love the inside water dispenser, lots of drawer options.
on June 15, 2026
Posted by: BMalette
Love the inside water dispenser, lots of drawer options, easy set up. Negative- the stickers inside- too many and hard to take off.
I would recommend this to a friend!
Response from frigidaire.caBy Rox, Online Outreach Specialist, June 17, 2026
Hi, BMalette!
Thank you for sharing your feedback—we’re so glad to hear you’re enjoying the internal water dispenser, drawer flexibility, and easy setup of your refrigerator. It’s wonderful to know the design and features are working well for you overall.
We also appreciate your note about the interior stickers. We understand how frustrating it can be when labels are difficult to remove, and your feedback will be shared with our product team for review as we continue improving the user experience.
If you ever need assistance or have any questions, please connect with us via live chat at www.frigidaire.ca, or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox
Thank you for sharing your feedback—we’re so glad to hear you’re enjoying the internal water dispenser, drawer flexibility, and easy setup of your refrigerator. It’s wonderful to know the design and features are working well for you overall.
We also appreciate your note about the interior stickers. We understand how frustrating it can be when labels are difficult to remove, and your feedback will be shared with our product team for review as we continue improving the user experience.
If you ever need assistance or have any questions, please connect with us via live chat at www.frigidaire.ca, or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox
Written by a customer while visiting frigidaire.ca