Customer reviews from frigidaire.ca
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.2
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
117
4 Stars
49
3 Stars
11
2 Stars
7
1 Star
17
86%of customers recommend this product.
(
167 out of
194)
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Best Fridge EVER!
on October 6, 2026
Posted by: Breather91
For 35 years, Frigidaire has been “our” appliance brand and they we never let us down.
I would recommend this to a friend!
Response from frigidaire.caBy John, Social Outreach Specialist, October 6, 2026
Hi, Breather91. Thank you for taking the time to share your feedback and for providing such a high rating. We truly appreciate your support and are delighted to hear that you are happy and satisfied with your appliance. Welcome to the Frigidaire family! It’s always wonderful to know that our products are meeting our customers’ expectations. Should you have any additional questions or concerns, please don't hesitate to connect with us at 1 (800) 265-8352, Monday through Friday, 8:30 a.m. – 8 p.m. EST. We’ll be happy to assist you. -John
Written by a customer while visiting frigidaire.ca
Customer Rating
4
2 shortfalls
on October 6, 2026
Posted by: TD21
Overall we like the fridge. We did notice 2 things that we feel are a negative. When the water dispenses into the ice maker, it’s very loud. And secondly, the lowest section of the doors is too low and doesn’t hold bottles properly.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, October 6, 2026
Hi TD21!
Thank you for sharing your feedback. We’re glad to hear that you’re enjoying your Frigidaire refrigerator overall, and we appreciate you pointing out the concerns with the water dispensing noise and lower door storage.
Your feedback is valuable and helps us identify opportunities to improve our products and designs. If you ever need any assistance with your refrigerator, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your feedback. We’re glad to hear that you’re enjoying your Frigidaire refrigerator overall, and we appreciate you pointing out the concerns with the water dispensing noise and lower door storage.
Your feedback is valuable and helps us identify opportunities to improve our products and designs. If you ever need any assistance with your refrigerator, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
2
I wish it worked!
on October 2, 2026
Posted by: Sadly
We purchased a Frigidaire PRFG238AF from you and it was delivered last Friday. It does not work properly. It is not getting cold enough and the warning alarm keeps going off. We have tried lowering the temperature, unplugging it and plugging it in again… nothing seems to work. We would like it fixed
Response from frigidaire.caBy Ruth, Online Outreach Specialist, October 5, 2026
Hi there. We’re sorry to hear your new Frigidaire refrigerator is not cooling properly and that the warning alarm continues to sound. We understand how frustrating this is, especially so soon after delivery. We appreciate you trying the recommended troubleshooting steps, and we’d be happy to help arrange service to have the refrigerator properly diagnosed and repaired.
If you need any assistance, please feel free to connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Replacement fridge
on September 29, 2026
Posted by: AquaKid
Great replacement fridge.
First one we bought was defective. Doors did not line up. Took longer than it should have for replacement.
Hopefully, this one we’ll have better luck with.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, September 29, 2026
Hi AquaKid!
Thank you for sharing your experience. We’re glad to hear that you’re pleased with your replacement Frigidaire refrigerator, and we’re sorry for the inconvenience and delay you experienced with the original unit.
We sincerely appreciate your patience and hope you continue to enjoy your new refrigerator. If you ever need any assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your experience. We’re glad to hear that you’re pleased with your replacement Frigidaire refrigerator, and we’re sorry for the inconvenience and delay you experienced with the original unit.
We sincerely appreciate your patience and hope you continue to enjoy your new refrigerator. If you ever need any assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great features and size
on September 27, 2026
Posted by: rsk604
I'm really happy with this new fridge. Love the touch screen for adjustments.
I would recommend this to a friend!
Response from frigidaire.caBy Christian, Online outreach specialist, September 28, 2026
Dear Valued Customer,
Thank you for the great feedback! We’re thrilled to hear that you’re happy with your new refrigerator and enjoying the convenience of the touchscreen controls. We truly appreciate you choosing Frigidaire and taking the time to share your experience!
Should you have any questions or concerns in the future, please don’t hesitate to reach out. You may connect with us via live chat through Frigidaire.ca or contact our Customer Care Team at 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you.
Have a wonderful day!
Best regards,
Chris
Thank you for the great feedback! We’re thrilled to hear that you’re happy with your new refrigerator and enjoying the convenience of the touchscreen controls. We truly appreciate you choosing Frigidaire and taking the time to share your experience!
Should you have any questions or concerns in the future, please don’t hesitate to reach out. You may connect with us via live chat through Frigidaire.ca or contact our Customer Care Team at 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you.
Have a wonderful day!
Best regards,
Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Not impressed
on September 27, 2026
Posted by: Ice maker trouble
I bought this fridge because I wanted an ice maker in the freezer, but the ice maker stopped working less than a month after I bought it
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, September 28, 2026
Good day! We’re sorry to hear that the ice maker stopped working less than a month after you purchased your refrigerator. We understand how disappointing and frustrating this must be, especially since having an ice maker in the freezer was an important reason you chose this model.
We can see that you are currently working with our Customer Care Team toward arranging service with a technician. We appreciate your patience while this process is underway and hope the service visit helps get your ice maker working properly as soon as possible.
Thank you for bringing your concerns to our attention and for choosing Frigidaire. We sincerely regret the inconvenience this has caused and appreciate the opportunity to assist.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day!
- Maico
We can see that you are currently working with our Customer Care Team toward arranging service with a technician. We appreciate your patience while this process is underway and hope the service visit helps get your ice maker working properly as soon as possible.
Thank you for bringing your concerns to our attention and for choosing Frigidaire. We sincerely regret the inconvenience this has caused and appreciate the opportunity to assist.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
5
As advertised
on September 24, 2026
Posted by: James C
So far we we are enjoying the fridge. Everything works as designed and it looks great in our kitchen.
I would recommend this to a friend!
Response from frigidaire.caBy Rox, Online Outreach Specialist, September 25, 2026
Thank you for sharing your feedback, James! We're delighted to hear you're enjoying your new Frigidaire refrigerator and that everything is working as designed. It's wonderful to know it also looks great in your kitchen. We truly appreciate you choosing Frigidaire and hope you continue to enjoy it for years to come!
If you ever have any questions or need assistance, please connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
If you ever have any questions or need assistance, please connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Enjoying my new fridge
on September 23, 2026
Posted by: The Varmint
Love the new fridge. I can be so much better organized than I was with my old fridge. Love the freezer at the bottom so all my regular fridge stuff is above and easier to reach.
I would recommend this to a friend!
Response from frigidaire.caBy Sam, Online Outreach Specialist, September 24, 2026
Hello The Varmint!
Thank you for sharing your experience with your Frigidaire Counter-Depth French Door Refrigerator, model PRFG2383AF! We’re thrilled to hear that you’re loving your new refrigerator and that the spacious layout and convenient bottom freezer are helping you stay better organized. It’s wonderful to know that having your everyday items at eye level is making your kitchen routine easier.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing and trusting Frigidaire, and welcome to the Frigidaire family! ~Sam
Thank you for sharing your experience with your Frigidaire Counter-Depth French Door Refrigerator, model PRFG2383AF! We’re thrilled to hear that you’re loving your new refrigerator and that the spacious layout and convenient bottom freezer are helping you stay better organized. It’s wonderful to know that having your everyday items at eye level is making your kitchen routine easier.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing and trusting Frigidaire, and welcome to the Frigidaire family! ~Sam
Written by a customer while visiting frigidaire.ca