Customer reviews from frigidaire.ca
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.3
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
81
4 Stars
39
3 Stars
9
2 Stars
3
1 Star
9
87%of customers recommend this product.
(
119 out of
137)
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
1
Terrible
on November 20, 2023
Posted by: Donotbuy
After researching for weeks we decided on (what we though was most reliable company) Fridgidair. We were beyond wrong. After 3 months of owning the fridge it is falling apart. Compressor is broken, water line leaking, air chamber completly frozen over. Ice box needs to be replaced. After 3 months?!. This is unacceptable. We are being told to wait over 6 months for parts to do a highly invasive repairs with no guarantee of no further damage. Who will pay for the damaged floors, spoiled food not to mention what are we to store food in till then?. We are so disappointed in Fridgidair a brand we grew up thinking was highly-rated and reliable. Do not recommend.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, November 21, 2023
Hi there! We feel terrible to hear that you’re having this experience with your appliance. Frigidaire is always available to help and provide any possible options we have. We can feel your disappointment, and we hope that you allow us to make things right. Please don't hesitate to contact us via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love the water and ice maker
on November 10, 2024
Posted by: Brat
We’ve had the frig for a month and love all the features makes lots of ice and love the water dispenser on the inside of the door, makes the outside look very clean.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Stay tuned on warranty work
on January 8, 2023
Posted by: Jim and Jan
Purchase late December when our unit failed. Since delivery refrigerator compartment has run constantly at -2 to -4C ie below freezing. Waiting on warranty replacement part to fix. Thankfully it is winter and can store some items in garage to prevent freezing.
Otherwise unit looks nice and fairly quiet. One small flaw on door stainless, looks like machine suction pickup of part on production line. Was not visible until removal of protective plastic coating.
Will not recommend pending warranty repair.
Otherwise unit looks nice and fairly quiet. One small flaw on door stainless, looks like machine suction pickup of part on production line. Was not visible until removal of protective plastic coating.
Will not recommend pending warranty repair.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist , January 10, 2023
Hi there, Jim and Jan! Thank you for sharing your feedback with us. We’re pleased to hear that you like the refrigerator’s styling and how quiet it is. We’re glad to see that a technician is working to resolve your concern. If you need any additional support, we are available by phone at 1 (800) 265-8352 Mon-Fri, 8:30 am-8 pm (EST). -Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Want to like it but horrible quality!
on September 19, 2023
Posted by: JohnnyD
First two fridges delivered had a dent on the front door (seemed like a manufacturing issue since it looked like a suction cup at the same spot on both fridges). The third fridge was ok, but after six months the water dispenser started leaking and the ice machine stopped working. It took 2 months to finally get the parts but during that time the leaky water dispenser got so bad that water was coming out of the top of the fridge door.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, September 20, 2023
Hi there, valued customer! Thank you for making time to provide us with your feedback. We are saddened to know that this has been your experience with your new appliance with a short time. We understand that there are no number of words that can change your views and experience
at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Should you need help in the future, feel free to reach out us here or via Live Chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST
at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Should you need help in the future, feel free to reach out us here or via Live Chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Amazing amount of storage space
on December 12, 2023
Posted by: MaryS325
This was a warranty replacement for my previous Frigidaire. I am amazed at the amount of storage in this refrigerator. Due to the problem with my previous refrigerator I have faithfully monitored the inside temperature with two different thermometers since the installation date and have been very satisfied with how it holds the temperature. I am definitely happy with this unit.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Issues after issues...
on December 24, 2023
Posted by: DalB27
Bought this model in March 2023 and it started leaking within 3 weeks. Got the replacement in May and in July the ice maker stopped working. Had the ice maker replaced by repairmen but still no ice and now it started leaking AGAIN. It caused some damage to our brand-new kitchen cabinets. Really disappointed especially with the Professional Frigidaire line - we thought we were paying for quality...
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, December 27, 2023
Hi there, valued customer! Thank you for making time to provide us with your feedback. We never want to see our family unhappy with their investment. This is not the ownership experience we would want for you, and we can understand your disappointment. Should you need help in the future, feel free to reach out us here or via Live Chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Dented Doors Again
on December 29, 2023
Posted by: Ally85
We are on our second Left door... both are horribly dented with circular indentations. We're assuming this is from some sort of suction from the manufacturers. Our retailer seems super annoyed.
There is also a random compressor sound that happen randomly.
For the price, this "professional" fridge is not worth it.
There is also a random compressor sound that happen randomly.
For the price, this "professional" fridge is not worth it.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist, Owen, January 2, 2024
Hello Ally85,
Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. Also, Please don't hesitate to reach out to us at 800-265-8352 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. Also, Please don't hesitate to reach out to us at 800-265-8352 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Poor quality control at the factory!
on January 29, 2024
Posted by: Rand
The fridge is sitting on a perfectly level concrete floor yet I had issues setting the level.
I found the cabinet was not former square at the factory and this required me to shim the right rear fixed castor to help level and also prevent the rocking unstable condition.
The deformed cabinet also forced me to jack up the left side door to match the right side.
There is now a visible difference between the doors when comparing the gap left to right along the freezer door yet the top of fridge doors are perfectly aligned.
We have also noticed the left fridge door surface is deformed with bumps and divots but the right door is good.
The fridge functions well so far.
I found the cabinet was not former square at the factory and this required me to shim the right rear fixed castor to help level and also prevent the rocking unstable condition.
The deformed cabinet also forced me to jack up the left side door to match the right side.
There is now a visible difference between the doors when comparing the gap left to right along the freezer door yet the top of fridge doors are perfectly aligned.
We have also noticed the left fridge door surface is deformed with bumps and divots but the right door is good.
The fridge functions well so far.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist, Owen, January 30, 2024
Hello Rand,
Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. Also, Please don't hesitate to reach out to us at 800-265-8352 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. Also, Please don't hesitate to reach out to us at 800-265-8352 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.ca