Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
331
4 Stars
125
3 Stars
20
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
23 cu. ft. Frigidaire Refrigerator
on October 3, 2026
Posted by: RDGallion
[This review was collected as part of a promotion.] We are enjoying our new counter refrigerator. We like the water inside the fridge and ice maker in the freezer. It fits perfectly in our cabinet space. It fits our needs perfectly.
Response from frigidaire.comBy Angel, Online Outreach Specialists, October 6, 2026
Hi, RDGallion! Thank you for sharing your experience! We're delighted to hear that your new Frigidaire French-door refrigerator is fitting perfectly into your cabinet space and meeting your needs so well. It's wonderful to know that you're enjoying the convenience of the internal water dispenser and the freezer ice maker. We strive to design appliances that blend seamlessly into your home while providing the features families value most, and we're glad this refrigerator is delivering on both.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. Thank you for choosing Frigidaire, and we appreciate having you as a valued customer. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. Thank you for choosing Frigidaire, and we appreciate having you as a valued customer. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
4
PRFG2383 Fridge
on October 1, 2026
Posted by: Whiteshoes
[This review was collected as part of a promotion.] The counter depth fridge fit perfectly. The shelves are not as adjustable as our old unit, but are better than on some other models we shopped, and has plenty of room for our weekly food supply. We preferred the cold water dispenser inside on the door which doesn't take up a lot of room and has a beautifully easy switch to operate. The drawers would be better if they opened more fully, but they are large capacity. The LED lighting is bright and illuminates the interior evenly. Doors close securely and it's the quietest appliance in the house. So far, we're glad we bought this model and for the prompt delivery and ease of installation.
Response from frigidaire.comBy Reed, Online Outreach Specialist, October 5, 2026
Hi Whiteshoes, thank you for taking the time to share your detailed feedback! We’re delighted to hear that your Frigidaire 23 Cu. Ft. Counter-Depth French Door Refrigerator fit your space perfectly and that you’re enjoying its spacious capacity, bright LED lighting, secure door closure, quiet operation, and convenient interior water dispenser. We also appreciate your feedback regarding the shelf adjustability and drawer opening, and we’re glad the refrigerator has met your needs so far. It’s wonderful to hear that you were also pleased with the prompt delivery and easy installation!
We truly appreciate you choosing Frigidaire and sharing your positive experience with us. If you ever have any questions or need assistance with your refrigerator or its features, please visit Frigidaire.com to connect with our live chat team or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
We truly appreciate you choosing Frigidaire and sharing your positive experience with us. If you ever have any questions or need assistance with your refrigerator or its features, please visit Frigidaire.com to connect with our live chat team or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
3
Lack of attention to detail.
on September 28, 2026
Posted by: ManufGuru56
[This review was collected as part of a promotion.] I absolutely love our new refrigerator. However, the first thing I noticed even before I opened the door is the Frigidaire logo on the upper right of the right side door was installed crooked. This is such an easy thing to do correctly, the fact that it was crooked made me sad. I very carefully removed the logo and dumped it into the trash. I would have been angry about that lack of attention to the very first detail the customer sees had I left it in place.
Response from frigidaire.comBy Maico, Online Outreach Specialist, October 1, 2026
Hi ManufGuru56, thank you for sharing your feedback with us. We’re glad to hear that you absolutely love your new refrigerator, but we’re sorry that the crooked Frigidaire logo was the first detail you noticed. We completely understand how disappointing it can be to see something that should have been installed carefully and accurately arrive that way, especially when it’s one of the first things you see on the appliance.
We appreciate you bringing this to our attention. Attention to detail matters, and your feedback is valuable as we continue working to provide the quality and experience our customers expect.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We appreciate you bringing this to our attention. Attention to detail matters, and your feedback is valuable as we continue working to provide the quality and experience our customers expect.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good use of space
on September 28, 2026
Posted by: Russ203
[This review was collected as part of a promotion.] For a counter depth fridge this one actually has a decent amount of usable space within. The shelves are adjustable and gives you a lot of flexibility. It helps not having the icemaker and the door as well.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 30, 2026
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you’re impressed with the amount of usable space in your new counter-depth refrigerator.
It’s great to know that the adjustable shelves provide the flexibility you need to organize your food and make the most of the available space. We’re also glad that the ice maker and door configuration work well for your storage needs.
Thank you for choosing this appliance and for sharing your experience. We truly appreciate your support and hope you continue to enjoy the flexibility and convenient storage of your new refrigerator. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
It’s great to know that the adjustable shelves provide the flexibility you need to organize your food and make the most of the available space. We’re also glad that the ice maker and door configuration work well for your storage needs.
Thank you for choosing this appliance and for sharing your experience. We truly appreciate your support and hope you continue to enjoy the flexibility and convenient storage of your new refrigerator. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Fridge
on September 25, 2026
Posted by: Mike 33
[This review was collected as part of a promotion.] We did extensive research to find a stylish, functional, well constructed fridge after years of dissatisfaction with our GE Profile.
This Frigidaire Professional model is perfect.
Will be upgrading all the other GE appliances to match.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 25, 2026
Hi Mike 33!
Thank you for sharing your experience with your Frigidaire Professional refrigerator! We’re delighted to hear that it has exceeded your expectations in style, functionality, and quality. We truly appreciate your confidence in Frigidaire and are thrilled to be part of your home.
If you need any type of assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your experience with your Frigidaire Professional refrigerator! We’re delighted to hear that it has exceeded your expectations in style, functionality, and quality. We truly appreciate your confidence in Frigidaire and are thrilled to be part of your home.
If you need any type of assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 23, 2026
Posted by: Scott 100000
[This review was collected as part of a promotion.] Lots of Space and options with the shelves, ice maker produces lots of ice,
Water comes out strong, Love it
Water comes out strong, Love it
Response from frigidaire.comBy Angel, Online Outreach Specialists, September 25, 2026
Hi, Scott 100000! Thank you for sharing your feedback! We're delighted to hear that you're enjoying the spacious design, flexible shelving options, and strong water dispenser on your new French-door refrigerator. It's also great to know the ice maker is keeping up with your needs.
Thank you for choosing Frigidaire. If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to help. -Angel
Thank you for choosing Frigidaire. If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to help. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
4
Works well! Some things I would change
on September 21, 2026
Posted by: Mrusso818
[This review was collected as part of a promotion.] Pros: The fridge is beautiful and seems spacious. Crisping drawers seem helpful. The shelves on the doors seem deeper and more spacious than our older model.
Cons: The ice machine took much longer than the 48 hours described in the manual. The ice cubes are small and melt faster in my drink cup. The water is slow and takes forever to fill a water bottle. The set up of the drawers in the freezer are not up super efficient. There’s this weird gab behind the storage shelf.
Cons: The ice machine took much longer than the 48 hours described in the manual. The ice cubes are small and melt faster in my drink cup. The water is slow and takes forever to fill a water bottle. The set up of the drawers in the freezer are not up super efficient. There’s this weird gab behind the storage shelf.
Response from frigidaire.comBy Maico, Online Outreach Specialist, September 24, 2026
Hello there, Mrusso818! Thank you for taking the time to share such detailed feedback about your new Frigidaire refrigerator! We’re glad to hear that you’re enjoying its beautiful design, spacious interior, helpful crisping drawers, and deeper door shelves.
We also appreciate you sharing the areas where you feel there is room for improvement. We understand how frustrating it can be when the ice maker takes longer than expected to produce ice, as well as when the ice cubes are smaller than anticipated or the water dispenser takes longer to fill a bottle. Your comments regarding the freezer drawer layout and the space behind the storage shelf are valuable as well, and we’ll be sure to share this feedback with our team for consideration.
Thank you again for choosing Frigidaire and for helping us understand your experience. We truly appreciate your feedback!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We also appreciate you sharing the areas where you feel there is room for improvement. We understand how frustrating it can be when the ice maker takes longer than expected to produce ice, as well as when the ice cubes are smaller than anticipated or the water dispenser takes longer to fill a bottle. Your comments regarding the freezer drawer layout and the space behind the storage shelf are valuable as well, and we’ll be sure to share this feedback with our team for consideration.
Thank you again for choosing Frigidaire and for helping us understand your experience. We truly appreciate your feedback!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful and functional
on September 20, 2026
Posted by: Raedoll
[This review was collected as part of a promotion.] I did a lot of research before choosing this fridge, and I’m so glad this is the one we ended up choosing.
Our kitchen hasn’t been updated since it was built in the mid 00s, and looks pretty dated. This fridge is so beautiful, it feels like it makes the whole house feel fancier! We literally go in the kitchen to look at it or open it sometimes just to admire how good it looks… haha!
Part of what makes it so sleek is that the water dispenser is inside the left door and the ice is in the freezer, so there’s nothing impeding the smooth stainless steel surface.
It’s also very functional. The way the shelves are designed makes it very easy to see the contents. No longer will things go missing in the back and be forgotten about. No more accidental science experiments to clean up!
The doors also have a ton of storage, which is also easy to navigate. Nothing is too deep or left in the shadows. The lighting in this fridge makes sure nothing is hidden. I think it’s going to save us money because of decreased food waste.
The freezer makes it really easy to see what you have, and I really like the pull out drawer in the top for shallower items.
We use the area advertised for frozen pizzas to hold all of our ice packs, which works for us because we don’t often eat frozen pizzas but we do have a collection of ice packs that tend to get in the way.
We really couldn’t be happier with our fridge! It now seems like a blessing our old, came-with-the-house one broke, so we had an excuse to spend the money.
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 22, 2026
Hi Raedoll, thank you for taking the time to share such a wonderful review! We’re delighted to hear how much you’re enjoying your Frigidaire counter-depth French door refrigerator, from its sleek appearance and thoughtful storage design to the convenient interior water dispenser, freezer organization, and bright lighting. It’s especially great to know that the shelf and door storage make it easier to see and access your food while helping reduce food waste. We truly appreciate you choosing Frigidaire and sharing your positive experience with us!
If you ever have any questions or need assistance with your refrigerator or its features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
If you ever have any questions or need assistance with your refrigerator or its features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
Written by a customer while visiting frigidaire.com