Customer reviews from frigidaire.com
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.4
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
242
4 Stars
100
3 Stars
16
2 Stars
7
1 Star
17
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
1
Not Happy
on October 15, 2022
Posted by: Lahlers
The freezer door seal did not work properly and allowed frost in the freezer and on the ice maker. I replaced the seal with a new one and had to grind the head of a screw down to get the new seal to work properly. The ice maker only makes about 4 or 5 cups of ice in 24 hours. I listen to AM radio in the morning but when the refrigerator turns on it causes interference and I cannot hear any thing until it turns off.
Response from frigidaire.comBy Christy, Online Outreach Specialist, October 18, 2022
We are terribly sorry to hear about the issue with the seal and the ice maker. We'd be more than happy to provide assistance or troubleshooting. We want to make sure that you are happy with your refrigerator. . Should you need to reach us, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help. Best regards, Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
on October 27, 2022
Posted by: Diana35
It is beautiful looking, but after the long wait, the refrigerator arrived dented. After a few days, the upper doors squeaks when opening and closing and ice forms in the back of the refrigerator. Contacted service but . The metal is thin and wavy when the hand is moved across. Not worth the price. I also noticed that the dents in my refrigerator are in the same place as other reviewers who have shared pictures. This indicates a manufacturing defect that I wish they fix in my unit.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 31, 2022
We are terribly sorry for the troubling experience you have had recently; this is certainly not the first impression we were aiming to make. Fortunately, we can see you have connected with our customer service team to ensure a proper resolution is underway. Thank you for your patience.
If we can be of any assistance to you now or in the future, please contact us via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
If we can be of any assistance to you now or in the future, please contact us via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer doesn't work
on November 21, 2022
Posted by: KitkatO
[This review was collected as part of a promotion.] My 2-month old appliance has a freezer that not fails to freeze, but the high-temp alert drives me insane. I clear it, and in a few minutes, it goes off again, letting me know (I know!) my freezer has a high temperature. Repairman had to order a part, so I wait, use a cooler filled with ice, clear the alert, and wish I had a different appliance.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, November 22, 2022
Thank you for sharing your story with us, KitkatO! We're sorry to hear about the freezer compartment failing on your refrigerator. We researched your file to explore options that we may have to help, and do not see that you're working with us to resolve your concerns. If you may need our assistance, please feel free to Live Chat with us on Frigidaire.com or contact us by phone at 1-800-374-4432, Monday-Friday, 8:30 am-8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire Stepped Up and Replaced our Faulty First Unit
on November 23, 2022
Posted by: Anonymous
[This review was collected as part of a promotion.] We purchased the same unit in August of this year, first the bottom freezer section leaked cold air around the seals, technician came out and replaced the seals. Then a delivery/factory indent on the left top door was replaced. Following that was repeated ice and frost build-up in the freezer section, fan noises and finally we requested to have the unit replaced as it was under warranty. Yesterday the new unit arrived and was set up, all is good, it's a nice looking unit and hopefully will last a long time.
Written by a customer while visiting frigidaire.com
Customer Rating
3
New owner blues
on February 25, 2023
Posted by: KCB316
[This review was collected as part of a promotion.] Delivered with dents, doors not aligned. Service call scheduled for next week for remedy!
Love the air/water filtration, controls, storage features, and led lighting…Just gotta work thru those new owner blues…
Response from frigidaire.comBy Angel, Online Outreach Specialist, February 28, 2023
Hi, KCB316.
Thank you for stopping by to share your feedback on your refrigerator with us. Please know it's important for us to hear if our products are meeting our consumer's expectations, and we will be happy to use your feedback in hopes that we can better serve your needs in the future.
Best Regards,
Angel
Thank you for stopping by to share your feedback on your refrigerator with us. Please know it's important for us to hear if our products are meeting our consumer's expectations, and we will be happy to use your feedback in hopes that we can better serve your needs in the future.
Best Regards,
Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great refrigerator!
on April 6, 2023
Posted by: JulieB60
[This review was collected as part of a promotion.] This frig replaced a basic top freezer model with no ice maker. I can find everything in the frig. My fresh food is keeping longer. I love my ice maker and it is easily accessible in the bottom freezer. The filtered water inside the fridge is a great feature and means no mess to clean up on the outside of the fridge.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator Model PRFG2383AF
on March 21, 2024
Posted by: Dan T 61
[This review was collected as part of a promotion.] It's only been a few weeks but we Love our new Frigidaire Counter-Depth Refrigerator! Perfect size and holds much more that we thought. I especially like the inside door water dispenser. Gives us more space, simple to fill and water comes out fast, and it's right there when you open the door. The top 2 shelves fold in if you need them too, and has a pull out bin for cold cuts, meat etc.The freezer is nice with a large and small pull out bins. Ice maker is great and fills up quickly. I like the smaller cubes too. Great deal on a quality product so far
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Professional, French Door
on April 25, 2024
Posted by: Stan in Sacramento
[This review was collected as part of a promotion.] This replaced a 14 year old GE Monogram refrigerator and I looked at the new Monogram Series first, but for what GE offers compared to the Frigidaire Professional Line they are ridiculously overpriced now. In my opinion, the Frigidaire Professional Line is the best value in kitchen appliances that I have found as of late. Lots of internal storage, more than some that claim to be of larger volume. The internal water and ice has a much better use of the available space than the water and ice in the door models. The filter in the refrigerator takes terrible tasting Sacramento water and makes nice drinking water and great ice. One thing I would change however is to give this model two separate freezer drawers instead of just one. Other than that one change it is perfect so far.
Written by a customer while visiting frigidaire.com