Customer reviews from frigidaire.com
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.4
(308 Reviews)
Rating breakdown 308 reviews
5 Stars
196
4 Stars
78
3 Stars
14
2 Stars
6
1 Star
14
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
1
on October 27, 2022
Posted by: Diana35
It is beautiful looking, but after the long wait, the refrigerator arrived dented. After a few days, the upper doors squeaks when opening and closing and ice forms in the back of the refrigerator. Contacted service but . The metal is thin and wavy when the hand is moved across. Not worth the price. I also noticed that the dents in my refrigerator are in the same place as other reviewers who have shared pictures. This indicates a manufacturing defect that I wish they fix in my unit.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 31, 2022
We are terribly sorry for the troubling experience you have had recently; this is certainly not the first impression we were aiming to make. Fortunately, we can see you have connected with our customer service team to ensure a proper resolution is underway. Thank you for your patience.
If we can be of any assistance to you now or in the future, please contact us via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
If we can be of any assistance to you now or in the future, please contact us via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer doesn't work
on November 21, 2022
Posted by: KitkatO
[This review was collected as part of a promotion.] My 2-month old appliance has a freezer that not fails to freeze, but the high-temp alert drives me insane. I clear it, and in a few minutes, it goes off again, letting me know (I know!) my freezer has a high temperature. Repairman had to order a part, so I wait, use a cooler filled with ice, clear the alert, and wish I had a different appliance.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, November 22, 2022
Thank you for sharing your story with us, KitkatO! We're sorry to hear about the freezer compartment failing on your refrigerator. We researched your file to explore options that we may have to help, and do not see that you're working with us to resolve your concerns. If you may need our assistance, please feel free to Live Chat with us on Frigidaire.com or contact us by phone at 1-800-374-4432, Monday-Friday, 8:30 am-8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire Stepped Up and Replaced our Faulty First Unit
on November 23, 2022
Posted by: Anonymous
[This review was collected as part of a promotion.] We purchased the same unit in August of this year, first the bottom freezer section leaked cold air around the seals, technician came out and replaced the seals. Then a delivery/factory indent on the left top door was replaced. Following that was repeated ice and frost build-up in the freezer section, fan noises and finally we requested to have the unit replaced as it was under warranty. Yesterday the new unit arrived and was set up, all is good, it's a nice looking unit and hopefully will last a long time.
Written by a customer while visiting frigidaire.com
Customer Rating
3
New owner blues
on February 25, 2023
Posted by: KCB316
[This review was collected as part of a promotion.] Delivered with dents, doors not aligned. Service call scheduled for next week for remedy!
Love the air/water filtration, controls, storage features, and led lighting…Just gotta work thru those new owner blues…
Response from frigidaire.comBy Angel, Online Outreach Specialist, February 28, 2023
Hi, KCB316.
Thank you for stopping by to share your feedback on your refrigerator with us. Please know it's important for us to hear if our products are meeting our consumer's expectations, and we will be happy to use your feedback in hopes that we can better serve your needs in the future.
Best Regards,
Angel
Thank you for stopping by to share your feedback on your refrigerator with us. Please know it's important for us to hear if our products are meeting our consumer's expectations, and we will be happy to use your feedback in hopes that we can better serve your needs in the future.
Best Regards,
Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great refrigerator!
on April 6, 2023
Posted by: JulieB60
[This review was collected as part of a promotion.] This frig replaced a basic top freezer model with no ice maker. I can find everything in the frig. My fresh food is keeping longer. I love my ice maker and it is easily accessible in the bottom freezer. The filtered water inside the fridge is a great feature and means no mess to clean up on the outside of the fridge.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Professional, French Door
on April 25, 2024
Posted by: Stan in Sacramento
[This review was collected as part of a promotion.] This replaced a 14 year old GE Monogram refrigerator and I looked at the new Monogram Series first, but for what GE offers compared to the Frigidaire Professional Line they are ridiculously overpriced now. In my opinion, the Frigidaire Professional Line is the best value in kitchen appliances that I have found as of late. Lots of internal storage, more than some that claim to be of larger volume. The internal water and ice has a much better use of the available space than the water and ice in the door models. The filter in the refrigerator takes terrible tasting Sacramento water and makes nice drinking water and great ice. One thing I would change however is to give this model two separate freezer drawers instead of just one. Other than that one change it is perfect so far.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice looking/works well
on December 6, 2024
Posted by: JC21
[This review was collected as part of a promotion.] So far, we have not had any issues and it’s working well. It’s has plenty of room in the refrigerator part and for the freezer part it’s a couple cubic feet smaller than what we previously had but we are getting used to it and it will be fine. We have two people in our household .The ice cube production was slow at the beginning, but I like how the ice cubes are compared to our old refrigerator. They don’t seem to stick together and they’re smaller. The people that delivered the refrigerator were super nice and helpful.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek and spacious design with many modern features!
on August 31, 2022
Posted by: Steve KR
[This review was collected as part of a promotion.] This fridge replaced a 2-door we had and so far we have thoroughly enjoyed it and like how it looks. Considering both appliances were the same size, this seems to offer much more useable space, and customizable space. Really like the features such as ethylene filters for produce drawers. The water dispenser on the inside door is interesting and gives a clean look, but I was concerned it would let out cold air trying to get water. Fortunately it dispenses fast enough to not be an issue. Also think the ice maker is great and manages to make individual cubes that don't all stick together (see pictures). Overall, it's been what we expected and more from a premium unit.
Written by a customer while visiting frigidaire.com