Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.4
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
302
4 Stars
119
3 Stars
18
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Sleek design
on July 10, 2026
Posted by: BTSHEFFIELD
[This review was collected as part of a promotion.] Simply love my new refrigerator. Have had great luck with all my Frigidaire appliance in the past so bought all Frigidaire for our new build.
Response from frigidaire.comBy Sam, Online Outreach Specialist, July 10, 2026
Hello BTSHEFFIELD!
Thank you so much for taking the time to share your wonderful feedback about your Frigidaire 23 Cu. Ft. Counter-Depth French Door Refrigerator, model PRFG2383AF! We're thrilled to hear that you love your new refrigerator! It means so much to us to know that you've had great experiences with Frigidaire appliances over the years and that you chose Frigidaire for your new home. Your continued trust and loyalty to our brand are truly appreciated. Thank you for making Frigidaire a part of your new build. We hope your new refrigerator and all of your Frigidaire appliances continue to provide you with reliable performance, quality, and convenience for many years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Welcome to the Frigidaire family! ~Sam
Thank you so much for taking the time to share your wonderful feedback about your Frigidaire 23 Cu. Ft. Counter-Depth French Door Refrigerator, model PRFG2383AF! We're thrilled to hear that you love your new refrigerator! It means so much to us to know that you've had great experiences with Frigidaire appliances over the years and that you chose Frigidaire for your new home. Your continued trust and loyalty to our brand are truly appreciated. Thank you for making Frigidaire a part of your new build. We hope your new refrigerator and all of your Frigidaire appliances continue to provide you with reliable performance, quality, and convenience for many years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Welcome to the Frigidaire family! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not at all impressed
on July 6, 2026
Posted by: SarahWild
[This review was collected as part of a promotion.] We bought this fridge just before Thanksgiving, and love the way it looks. Within a week, something was spilled and is impossible to clean. It will forever look dirty. The glass scratched deeply with a plate. I ended up lining the whole thing so I don't have to look at it, It doesn't feel sturdy overall. It has frozen drinks despite being set to what the manufacturer recommends, and warmer! I am not impressed with this fridge in the least and regret the purchase. We don't use the water dispenser because it is ultra slow.
Just so I am not totally negative, it does keep fruit/veg fresh. Same with the meat drawer, but things hide in there very easily.
Just so I am not totally negative, it does keep fruit/veg fresh. Same with the meat drawer, but things hide in there very easily.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 10, 2026
Hi SarahWild, thank you for taking the time to share your feedback. We're sorry to hear that your refrigerator has not met your expectations, particularly regarding the temperature performance and water dispenser flow.
For the cooling concerns, please ensure that the temperature settings are at the recommended levels, avoid blocking the air vents with food items, and verify that the doors are sealing completely after closing. For the slow water dispenser, we recommend checking that the household water supply valve is fully open and confirming that the water filter is properly installed and not due for replacement, as these can affect water flow.
We appreciate your comments regarding the interior durability and are glad to hear that the produce and meat storage features have been performing well.
If you'd like us to review the cooling or water dispenser performance further, please connect with us via live chat at Frigidaire.com or by calling 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. Our team will be happy to assist you.
— Reed
For the cooling concerns, please ensure that the temperature settings are at the recommended levels, avoid blocking the air vents with food items, and verify that the doors are sealing completely after closing. For the slow water dispenser, we recommend checking that the household water supply valve is fully open and confirming that the water filter is properly installed and not due for replacement, as these can affect water flow.
We appreciate your comments regarding the interior durability and are glad to hear that the produce and meat storage features have been performing well.
If you'd like us to review the cooling or water dispenser performance further, please connect with us via live chat at Frigidaire.com or by calling 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. Our team will be happy to assist you.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 4, 2026
Posted by: Jerrymarella
[This review was collected as part of a promotion.] Great experience
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 8, 2026
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your new refrigerator.
It’s wonderful to know that you have had a great experience with your new appliance. We strive to design refrigerators that deliver reliable performance and everyday convenience, and we’re thrilled that your new refrigerator is meeting your expectations.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new refrigerator. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
It’s wonderful to know that you have had a great experience with your new appliance. We strive to design refrigerators that deliver reliable performance and everyday convenience, and we’re thrilled that your new refrigerator is meeting your expectations.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new refrigerator. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great Quality
on June 25, 2026
Posted by: Great finish
[This review was collected as part of a promotion.] Working great.
Freezer drawer a bit awkward to get at things but then again this is the first refrigerator we've owned with the Freezer on the bottom. Will take getting used to. Otherwise so far so good.
Freezer drawer a bit awkward to get at things but then again this is the first refrigerator we've owned with the Freezer on the bottom. Will take getting used to. Otherwise so far so good.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 29, 2026
Hi Great finish!
Thank you for taking the time to share your feedback. We're glad to hear that your refrigerator is working great and meeting your expectations overall.
We also appreciate your comments regarding the bottom freezer drawer. We understand that it can take some time to adjust when switching to a new design, and your feedback is helpful for us to hear.
Thank you for choosing Frigidaire. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We're glad to hear that your refrigerator is working great and meeting your expectations overall.
We also appreciate your comments regarding the bottom freezer drawer. We understand that it can take some time to adjust when switching to a new design, and your feedback is helpful for us to hear.
Thank you for choosing Frigidaire. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Just About Perfect
on June 17, 2026
Posted by: grapemomma
[This review was collected as part of a promotion.] We love everything about it but are somewhat disappointed about how slow the ice maker is. It's looks amazing and we are very happy with our purchase. We kept our countertop ice maker for now and hopefully the ice production will pick up.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 18, 2026
Hi there. Thank you for your feedback! We’re glad to hear you’re enjoying your Frigidaire refrigerator’s design and features. We appreciate your comments about the ice maker performance and will share your feedback with our team for future improvements.
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new Fridge!
on June 16, 2026
Posted by: LCB11
[This review was collected as part of a promotion.] I have had my new Frigidaire for a couple weeks. Love how I have extra room in my refrigerator part since it has the ice maker in the freezer area. Water dispenser is also handy and hidden inside the door but easy to use.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 23, 2026
Hi there, thank you for sharing your feedback, and we’re glad to hear you’re enjoying your new Frigidaire refrigerator, especially the added interior space from the in-freezer ice maker and the convenience of the hidden yet easy-to-use water dispenser.
For further assistance, please connect with live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
For further assistance, please connect with live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire 23cu Professional Refrigerator
on June 12, 2026
Posted by: JT husky
[This review was collected as part of a promotion.] Fabulous refrigerator with tons of room! Besides being attractive, everything about it is great! Changing filters is easy Overall, the seals on for the interior drawers and exterior drawers are much better than my previous brand. Highly recommended!!
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 15, 2026
Hi there,
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the refrigerator’s spacious design, attractive look, and overall performance, and that you find the filter changes easy and the drawer seals improved compared to your previous brand. We appreciate your recommendation and support.
For any future assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the refrigerator’s spacious design, attractive look, and overall performance, and that you find the filter changes easy and the drawer seals improved compared to your previous brand. We appreciate your recommendation and support.
For any future assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Ok for the price
on June 11, 2026
Posted by: Imakira
[This review was collected as part of a promotion.] The refrig meets my needs but I can use some support
Response from frigidaire.comBy Rox, Online Outreach Specialist, June 15, 2026
Hi, Imakira! Thank you for sharing your feedback on your Frigidaire refrigerator. We’re glad to hear it’s meeting your needs and providing good value. We also appreciate you letting us know that you could use some support, and we’d be happy to assist with any questions or concerns you may have.
Please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox.
Please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox.
Written by a customer while visiting frigidaire.com