Customer reviews from frigidaire.com
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.4
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
191
4 Stars
78
3 Stars
13
2 Stars
5
1 Star
13
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
1
on October 27, 2022
Posted by: Diana35
It is beautiful looking, but after the long wait, the refrigerator arrived dented. After a few days, the upper doors squeaks when opening and closing and ice forms in the back of the refrigerator. Contacted service but . The metal is thin and wavy when the hand is moved across. Not worth the price. I also noticed that the dents in my refrigerator are in the same place as other reviewers who have shared pictures. This indicates a manufacturing defect that I wish they fix in my unit.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 31, 2022
We are terribly sorry for the troubling experience you have had recently; this is certainly not the first impression we were aiming to make. Fortunately, we can see you have connected with our customer service team to ensure a proper resolution is underway. Thank you for your patience.
If we can be of any assistance to you now or in the future, please contact us via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
If we can be of any assistance to you now or in the future, please contact us via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer doesn't work
on November 21, 2022
Posted by: KitkatO
[This review was collected as part of a promotion.] My 2-month old appliance has a freezer that not fails to freeze, but the high-temp alert drives me insane. I clear it, and in a few minutes, it goes off again, letting me know (I know!) my freezer has a high temperature. Repairman had to order a part, so I wait, use a cooler filled with ice, clear the alert, and wish I had a different appliance.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, November 22, 2022
Thank you for sharing your story with us, KitkatO! We're sorry to hear about the freezer compartment failing on your refrigerator. We researched your file to explore options that we may have to help, and do not see that you're working with us to resolve your concerns. If you may need our assistance, please feel free to Live Chat with us on Frigidaire.com or contact us by phone at 1-800-374-4432, Monday-Friday, 8:30 am-8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great refrigerator!
on April 6, 2023
Posted by: JulieB60
[This review was collected as part of a promotion.] This frig replaced a basic top freezer model with no ice maker. I can find everything in the frig. My fresh food is keeping longer. I love my ice maker and it is easily accessible in the bottom freezer. The filtered water inside the fridge is a great feature and means no mess to clean up on the outside of the fridge.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 1, 2022
Posted by: Smcdade
This fridge is exactly what we were looking for. We love the water dispenser on the inside and the space inside the fridge and freezer. The counter depth is perfect and we would highly recommend to others looking for a great fridge.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire Stepped Up and Replaced our Faulty First Unit
on November 23, 2022
Posted by: Anonymous
[This review was collected as part of a promotion.] We purchased the same unit in August of this year, first the bottom freezer section leaked cold air around the seals, technician came out and replaced the seals. Then a delivery/factory indent on the left top door was replaced. Following that was repeated ice and frost build-up in the freezer section, fan noises and finally we requested to have the unit replaced as it was under warranty. Yesterday the new unit arrived and was set up, all is good, it's a nice looking unit and hopefully will last a long time.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Bottom drawer freezes food
on December 26, 2022
Posted by: Mared
[This review was collected as part of a promotion.] We've raised the temp.in the fridge and food still freezes in bottom drawer. Good for drinks
Response from frigidaire.comBy Bianca, Online Outreach Specialist, December 29, 2022
Thanks for sharing your concerns with us, Mared. Your model is equipped with auto-humidity crispers and we recommend ensuring the auto-humidity membrane isn't damaged. If you should need any additional assistance, feel free to chat with us via Frigidaire.com. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love it!
on January 9, 2023
Posted by: JWDW
[This review was collected as part of a promotion.] Every time my wife or I open this refrigerator we say “I love this new refrigerator!” We love the door handles that keep your fingers away from touching the doors, we love that the finish is smudge proof, we love how heavy and solid the doors are, we love how it is so bright with a
nice light for good visibility, we love the drip free, easy access interior water dispenser. My wife loves the smaller sized ice cubes. I could go on! Yes, we are happily in love with our new refrigerator!
nice light for good visibility, we love the drip free, easy access interior water dispenser. My wife loves the smaller sized ice cubes. I could go on! Yes, we are happily in love with our new refrigerator!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire frig - dead on arrival
on January 18, 2023
Posted by: PeterY53
[This review was collected as part of a promotion.] Bought a brand new Frigidaire French door refrigerator. After the crew unpacked, connected and turned on the unit, they left. 2 hours later I noticed that the freezer was cold but the refrigerator was not. Considered dead on arrival. This was the only available Frigidaire of the type we wanted, so we had to get a replacement Electrolux ICON model (2 years old but still wrapped.) Disappointed in the Frigidaire but quite satisfied with the appliance store.
Response from frigidaire.comBy Corletta , Online Outreach Specialist, January 23, 2023
Thanks for sharing you experience, PeterY53. It's very much unfortunate to hear that your refrigerator was delivered and did not perform as expected. However, we are happy to know this matter was able to be resolved through replacement of a working refrigerator. Feel free to reach out to us via chat M-F 8:30am-8:00pm EST. We'll be happy to speak with you! -Corletta
Written by a customer while visiting frigidaire.com