Customer reviews from frigidaire.ca
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.2
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
84
4 Stars
40
3 Stars
9
2 Stars
4
1 Star
12
85%of customers recommend this product.
(
123 out of
144)
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
1
The water filter is stuck
on August 26, 2025
Posted by: cccp
Unable to remove and replace the water filter. The filter does not 'pop' out.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, August 27, 2025
Thank you for your feedback regarding the water filter on your 23 Cu. Ft. Counter-Depth French Door Refrigerator. We understand how frustrating it can be when the filter doesn’t come out as expected.
For this model, the water filter is designed to twist and unlock rather than pop out. Here’s a quick tip to help:
Turn the filter counterclockwise about a quarter turn until it releases.
Gently pull it straight out once it’s unlocked.
If the filter still feels stuck, it might help to apply a little extra grip or consult the user manual for step-by-step instructions. If you continue to experience difficulties, please contact our customer support team at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
For this model, the water filter is designed to twist and unlock rather than pop out. Here’s a quick tip to help:
Turn the filter counterclockwise about a quarter turn until it releases.
Gently pull it straight out once it’s unlocked.
If the filter still feels stuck, it might help to apply a little extra grip or consult the user manual for step-by-step instructions. If you continue to experience difficulties, please contact our customer support team at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Quality control issues!!
on August 26, 2025
Posted by: Britt220
I’m very disappointed in the quality of this fridge. We expected much better when investing in Frigidaire’s professional series. The doors are poorly aligned, with parts rubbing against each other that shouldn’t. The freezer door is especially bad, the left side seems fine, but the right side is uneven, sticks out noticeably, and prevents us from opening our pantry drawers. For a “top-of-the-line” model, the overall build feels careless and poorly executed.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maria, Online Outreach Specialist, August 28, 2025
We’re very sorry to hear about your disappointment with your refrigerator and the concerns you’ve experienced with the door alignment and overall quality. We understand how frustrating it must feel when a professional series appliance does not meet the expectations you had when making this investment. Please know this is not the experience we want for our customers, and we want to make sure your refrigerator is working as designed.
While we were unable to locate any contacts pertaining to your concern based on the information provided, we’d like to look into this further and provide direct assistance. Please reach out to us through Live Chat at Frigidaire.ca or call us at 1-(800) 265-8352 (Monday–Friday, 8:30 a.m.–8:00 p.m. EST) so we can review the details and work toward a resolution. - Maria
While we were unable to locate any contacts pertaining to your concern based on the information provided, we’d like to look into this further and provide direct assistance. Please reach out to us through Live Chat at Frigidaire.ca or call us at 1-(800) 265-8352 (Monday–Friday, 8:30 a.m.–8:00 p.m. EST) so we can review the details and work toward a resolution. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
1
on October 8, 2025
Posted by: george2202
bought less than 2 years ago and died. Need to buy a new fridge.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, October 10, 2025
Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis.
We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products.
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, and your feedback does not go unnoticed. If you will need assistance in the future, please don't hesitate to reach out to us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products.
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, and your feedback does not go unnoticed. If you will need assistance in the future, please don't hesitate to reach out to us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
The Never Ending Beeping Fridge - literally.
on October 22, 2025
Posted by: sleeplessinAlberta
We bought this fridge to replace another brand that had died after 4 years. We love the look of it and the features. We hate how the control panel has beeped every two minutes for almost TWO MONTHS SINCE THE DAY WE PLUGGED IT IN! Two times, we've had Frigidaire repair people out to service it. The first one quoted 6 to 8 weeks for the part. The second repair guy as quoted us 2 weeks for the part. We're still waiting. The service is horrible. All for something that never worked in the first place.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, October 27, 2025
Thank you for reaching out and sharing your experience with your Frigidaire refrigerator, SleeplessinAlberta. I completely understand how frustrating it must be to deal with a control panel that has been beeping constantly for nearly two months, especially after replacing another fridge that failed early. I’m truly sorry for the inconvenience and for the delays you’ve experienced with service and parts.
It’s concerning that the issue has persisted despite two service visits and the long wait times for the replacement part. We aim for our customers to have reliable, functioning appliances from day one, and clearly we’ve fallen short in your case. I want to assure you that your situation is important to us, and we want to help resolve it as quickly as possible.
While waiting for the replacement part, our Customer Support team can help track the part status and provide updates on service scheduling to minimize further frustration. They may also offer temporary solutions to reduce the beeping if possible. Please contact us via Live Chat on our website or by dialing 1-800-265-8352 (Monday–Friday, 8:30 a.m.–8:00 p.m. ET) so we can escalate your case and ensure the resolution is prioritized.
We sincerely appreciate your patience and understanding, Maico, and we value your loyalty in choosing Frigidaire. Thank you again for bringing this to our attention. - Maico
It’s concerning that the issue has persisted despite two service visits and the long wait times for the replacement part. We aim for our customers to have reliable, functioning appliances from day one, and clearly we’ve fallen short in your case. I want to assure you that your situation is important to us, and we want to help resolve it as quickly as possible.
While waiting for the replacement part, our Customer Support team can help track the part status and provide updates on service scheduling to minimize further frustration. They may also offer temporary solutions to reduce the beeping if possible. Please contact us via Live Chat on our website or by dialing 1-800-265-8352 (Monday–Friday, 8:30 a.m.–8:00 p.m. ET) so we can escalate your case and ensure the resolution is prioritized.
We sincerely appreciate your patience and understanding, Maico, and we value your loyalty in choosing Frigidaire. Thank you again for bringing this to our attention. - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Functional and spacious
on November 24, 2025
Posted by: ACF25
Happy with our fridge! Still so much room with being counter depth, and everyone in the family loves the water dispenser. The water filter has improved our water quality, far more than what we expected.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca