Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
331
4 Stars
125
3 Stars
20
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
1
Avoid if you don't like annoying whining noises
on October 16, 2025
Posted by: ErikOnion
[This review was collected as part of a promotion.] If you're noise conscious, avoid this refrigerator. While the normal sounds of the compressor running continuously aren't bad, the upper ice maker runs at a high frequency which everyone in my house, living or visiting, finds quite obnoxious. Especially if you have hollow cabinets or an open floor plan around the refrigerator.
Response from frigidaire.comBy Maico, Online Outreach Specialist, October 17, 2025
Thank you for sharing your feedback with us, ErikOnion. I’m sorry to hear that the noise from the ice maker has been disruptive for you and your household. We understand how important a quiet environment is, especially in open floor plans or with hollow cabinetry that can amplify sounds.
While some operational noises are normal, we want to make sure your experience is as comfortable as possible. If you haven’t already, please consider reaching out to our Customer Support team via Live Chat on our website or by calling 1-800-374-4432 (Monday through Friday, 8:30 a.m. to 8:00 p.m. EST). They may be able to provide tips or check if there are any adjustments or service options to help reduce the noise.
We appreciate your honest feedback and hope to assist you in making your refrigerator experience better.
Thank you again, and have a great rest of your day! - Maico
While some operational noises are normal, we want to make sure your experience is as comfortable as possible. If you haven’t already, please consider reaching out to our Customer Support team via Live Chat on our website or by calling 1-800-374-4432 (Monday through Friday, 8:30 a.m. to 8:00 p.m. EST). They may be able to provide tips or check if there are any adjustments or service options to help reduce the noise.
We appreciate your honest feedback and hope to assist you in making your refrigerator experience better.
Thank you again, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on October 13, 2025
Posted by: SBotch
[This review was collected as part of a promotion.] We recently purchased this new refrigerator and to replace a Samsung French door with a bad ice maker and failing temperature control module. I wanted a refrigerator with an ice maker in the freezer. All models with an ice maker in the refrigerator section fail.
Response from frigidaire.comBy Reed, Online Outreach Specialist, October 15, 2025
We’re glad to hear that you’ve recently purchased a new refrigerator and appreciate you sharing your experience and preference for a freezer-based ice maker. If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it so far!
on October 1, 2025
Posted by: TFogg
[This review was collected as part of a promotion.] I didn't realize how badly I needed a new fridge until I got this one! It is so nice, so much room, and keeps everything at the right temperature. I love the ice machine and basically all the simple things that a fridge does.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 30, 2025
Posted by: Marymack
[This review was collected as part of a promotion.] Love, love love my new refrigerator
Response from frigidaire.comBy Christian, Online Outreach Specialist, September 30, 2025
We love hearing that—thank you so much! It’s awesome to know you’re loving your new refrigerator. If you have any questions down the road, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Best Regards
-Christian
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
Looks Good
on September 29, 2025
Posted by: SalJS
[This review was collected as part of a promotion.] Easily Adjustable Shelving & the Stainless steel looks good in my space.
Ice can be produced a bit faster though, but will try to troubleshoot.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 30, 2025
Thank you for sharing your feedback with us! We’re happy to hear that you’re enjoying the adjustable shelving in your refrigerator and that the stainless-steel finish looks great in your space. It’s always wonderful to know when both design and functionality meet our customers’ needs. We also appreciate your note about the ice production speed. While it sounds like you may already be planning to troubleshoot, we’d be glad to help ensure everything is working as it should. If you’d like additional guidance or assistance, our Customer Care team is here to support you. You can connect with us through Live Chat at Frigidaire.com or give us a call at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
3
Has had some odd issues
on September 29, 2025
Posted by: Kat213231
[This review was collected as part of a promotion.] We love the new refrigerator...when it's working! Since getting it four months ago, we've had to replace it once (for an error code upon arrival) and have it repaired a second time for failing to cool down. So we've had to throw out a lot of food and spend a lot more time troubleshooting than we thought we would have to on a brand new fridge. We're crossing our fingers that this time the issues have been resolved!
Response from frigidaire.comBy Maico, Online Outreach Specialist, September 30, 2025
Thank you so much for sharing your experience with your new Frigidaire refrigerator, Kat213231! I’m truly sorry to hear about the challenges you’ve faced. Having to replace your fridge once and then repair it again, along with the food loss and time spent troubleshooting, is definitely frustrating. That’s certainly not the seamless experience we want for our customers, especially with a brand-new appliance. We appreciate your patience and hope that this latest repair has resolved the issue for good. If you continue to notice any problems or have any questions, please don’t hesitate to reach out to us. We’re here to help and want to make sure your fridge is working perfectly for you. For any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. Our hours are Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you again for your understanding, and we hope you have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
1
The Refrigerator Is 7 Weeks Old and Stopped Working
on September 28, 2025
Posted by: Amos64
This customer did not provide a text review.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 30, 2025
We’re very sorry to hear that your refrigerator has stopped working after just seven weeks of use. We understand how frustrating and inconvenient this must be, especially for an appliance you rely on daily. Upon review, it appears that you have already been connected with our Customer Care team, who are working with you toward a resolution. For any further assistance, we encourage you to reach out directly so we can continue supporting you. You can connect with us through Live Chat at Frigidaire.com or by calling us at 1-800-374-4432, Monday through Friday, between 8:30 a.m. and 8:00 p.m. EST. Our specialists are committed to reviewing your case in detail and ensuring the issue is resolved as quickly as possible. We truly appreciate your patience and the opportunity to make this right. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Stellar appliance
on September 24, 2025
Posted by: LPez
[This review was collected as part of a promotion.] Minus the weird condensation issue I have at the bottom of the right door, I’m very pleased with the design and functional of this fridge. It’s very spacious, has lots of shelves and the water dispenser location was designed very well. Easy access and function.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 25, 2025
Thank you for taking the time to share your detailed feedback with us! We’re so glad to hear that you’re enjoying the overall design and functionality of your refrigerator, especially the spacious layout, shelving options, and the convenience of the water dispenser. It’s wonderful to know that these features are making your daily routine easier. At the same time, we’re sorry to hear about the condensation issue you’ve noticed at the bottom of the right door. That’s certainly not something we want you to experience, and we’d like the opportunity to look into this further for you. Our customer care team would be happy to review your refrigerator model, provide troubleshooting steps, and assist with service options if needed. For further assistance, please reach out to us through Live Chat at Frigidaire.com or give us a call at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com