Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(468 Reviews)
Rating breakdown 468 reviews
5 Stars
303
4 Stars
119
3 Stars
18
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
1
Freezes in everything
on September 7, 2025
Posted by: Jaxsap
The worst refrigerator ever. I would give zero stars if I could. Redid my kitchen in June 2023. I purchased all new Frigidaire Professional appliances. This refrigerator is not very deep. Which I knew when I purchased it, being its counter depth. What I didn’t know is that it will freeze anything that is pushed to the back of the fridge. Yes, I’ve adjusted the temperature but any higher and the fridge will defeat the purpose of keeping things cold. The only remedy is to pull everything 6” off the back wall. Which only takes away from the short depth it starts with. I always held Frigidaire in high regard, but I will never purchase another appliance again after this nightmare. The amount of food I had to throw away is ridiculous.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 9, 2025
We're very sorry to hear about your experience with the Frigidaire Professional refrigerator, and we truly appreciate you taking the time to share your feedback. We understand how frustrating it must be to invest in a full kitchen upgrade, only to be disappointed by one of the core appliances—especially when it results in food loss and daily inconvenience. We recognize your concern about items freezing when placed near the back of the fridge. While this can sometimes happen due to how cold air circulates inside counter-depth units, it should not compromise the usability of your refrigerator. You've already tried adjusting the temperature, and we understand how that can be a balancing act—especially when space is already limited. We truly regret that this experience has caused you to lose trust in our brand, especially after choosing a full suite of Frigidaire Professional appliances. We value your loyalty and would appreciate the opportunity to help resolve this issue if possible. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Replacement For LG
on September 7, 2025
Posted by: MelWff
[This review was collected as part of a promotion.] We replaced a 5 1/2 year old 27 Cu. Ft. LG with this. We discovered that nobody wants to work on LG refrigerators and the two service people we spoke to both mentioned Frigidaire being more reliable. The minor difference in capacity had no impact on our storage needs. We also like the sleeker exterior with the internal water and ice.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire professional fridge
on September 7, 2025
Posted by: Rolls33
[This review was collected as part of a promotion.] Just what we wanted to complete our Professional looking kitchen. Not only looks good but functions well. We are very satisfied.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 9, 2025
Thank you for sharing your experience, Rolls33! We’re delighted to hear that your Frigidaire refrigerator perfectly complements your professional-looking kitchen and that it’s functioning well. Your satisfaction means a lot to us, and we hope it continues to serve you reliably for years to come. If you ever need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Nice Look, But Alarm Goes Off at Random
on September 7, 2025
Posted by: WILCO94
[This review was collected as part of a promotion.] Like the look, so far internal ice maker and internal water dispenser works much better than our previous model ( which had external ice/water dispenser). Like the storage space and layout. DO NOT like that the alarm goes off at RANDOM, but there are no alerts to clear. It’s really annoying. Only way to stop, that we’ve found, is to unplug the fridge and wait a minute. NOT a solution for a unit that’s in a cabinet. We’ve had it two weeks and had to unplug three times. The repair tech from the retailer is coming next week. Hope they can fix it! Otherwise we’ll be returning it and getting a Kitchen Aid, or something that won’t beep!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, September 9, 2025
Thank you for your thoughtful review—we’re glad to hear you’re enjoying the layout, storage, and internal dispenser design of your new refrigerator! That said, we’re sorry to hear about the random alarm issue. We completely understand how frustrating and disruptive that can be—especially for a brand-new appliance. I can see that your concern is being assisted by your retailer, we hope that the issue will be resolved as soon as possible. Moving forward, if in any case that you will need additional assistance we are also here to help, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 3, 2025
Posted by: Vickimb
[This review was collected as part of a promotion.] The refrigerator is sleek in design, spacious inside, and quiet. My only concern is that the ice maker is very slow. I may have to supplement with additional ice cube trays.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Our new Frigidaire Professional Refrigerator
on September 1, 2025
Posted by: Coffeman
[This review was collected as part of a promotion.] We very much love our new Frigidaire Professional counter depth refrigerator. We were a little concerned about have the freezer pullout drawer after have a side by side frig for decades but now actually like it better. I like the beefy handles as well.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Happy with purchase
on August 28, 2025
Posted by: Rickripp
[This review was collected as part of a promotion.] Replaced a KitchenAid counter depth x side. Only had the KitchenAid for 5 years. We are very happy with the Frigidaire, it has plenty of room. We especially like the the deep doors on the refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 25, 2025
Posted by: Totobar
[This review was collected as part of a promotion.] I’m disappointed that I didn’t get an owners manual as there are things I’m questioning like how to turn off the ice maker and how to reinsert a shelf.
Response from frigidaire.comBy Reed, Online Outreach Specialist, August 27, 2025
We’re sorry to hear that your unit didn’t come with an owner’s manual. We’d be glad to help answer your questions and provide the manual you need. Please connect with us via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll walk you through turning off the ice maker, reinserting shelves, and anything else you need.
- Reed
- Reed
Written by a customer while visiting frigidaire.com