Customer reviews from frigidaire.com
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.4
(431 Reviews)
Rating breakdown 431 reviews
5 Stars
277
4 Stars
110
3 Stars
18
2 Stars
9
1 Star
17
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
1
Avoid if you don't like annoying whining noises
on October 16, 2025
Posted by: ErikOnion
[This review was collected as part of a promotion.] If you're noise conscious, avoid this refrigerator. While the normal sounds of the compressor running continuously aren't bad, the upper ice maker runs at a high frequency which everyone in my house, living or visiting, finds quite obnoxious. Especially if you have hollow cabinets or an open floor plan around the refrigerator.
Response from frigidaire.comBy Maico, Online Outreach Specialist, October 17, 2025
Thank you for sharing your feedback with us, ErikOnion. I’m sorry to hear that the noise from the ice maker has been disruptive for you and your household. We understand how important a quiet environment is, especially in open floor plans or with hollow cabinetry that can amplify sounds.
While some operational noises are normal, we want to make sure your experience is as comfortable as possible. If you haven’t already, please consider reaching out to our Customer Support team via Live Chat on our website or by calling 1-800-374-4432 (Monday through Friday, 8:30 a.m. to 8:00 p.m. EST). They may be able to provide tips or check if there are any adjustments or service options to help reduce the noise.
We appreciate your honest feedback and hope to assist you in making your refrigerator experience better.
Thank you again, and have a great rest of your day! - Maico
While some operational noises are normal, we want to make sure your experience is as comfortable as possible. If you haven’t already, please consider reaching out to our Customer Support team via Live Chat on our website or by calling 1-800-374-4432 (Monday through Friday, 8:30 a.m. to 8:00 p.m. EST). They may be able to provide tips or check if there are any adjustments or service options to help reduce the noise.
We appreciate your honest feedback and hope to assist you in making your refrigerator experience better.
Thank you again, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 15, 2025
Posted by: Doug2480
[This review was collected as part of a promotion.] We did so much research before buying this model. We could not be happier! By far the best refrigerator we have ever owned. Sleek and stylish, and the features are state of the art (humidifier-controlled crispers and temperature-controlled seafood and meat drawer). We really like the clean classy look outside with the water dispenser and ice maker inside. The French doors and freezer drawer are solid feeling. We visited so many showrooms, and most other brands frankly felt cheap. Do yourself a favor and find one on display so you can experience the quality construction and design in person. I highly recommend this appliance.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, November 18, 2025
Thank you so much for your thoughtful and detailed review of the 23 Cu. Ft. Counter-Depth French Door Refrigerator. We’re thrilled to hear that your research led you to a product that exceeds your expectations and that you’re enjoying the sleek design, advanced features, and quality construction. Your positive experience with the humidifier-controlled crispers, temperature-controlled drawers, and interior water and ice dispensers is exactly what we strive for. We appreciate your recommendation and are grateful you chose our appliance for your home. If you will need assistance in the future, please don't hesitate to reach out to us at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM & Saturday, 9:00 AM to 6:00 PM ET. Wishing you all the very best.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Like it so far
on December 29, 2025
Posted by: GmaChelle
[This review was collected as part of a promotion.] I have had the refrigerator for a week. It replaced a Kitchenaid that had quit working but was the same style. So far I like this one better, it has deeper door shelves and the sliding shelf is handy for taller items. The vegetable/fruit bins are deeper than the Kitchenaid also. I like that there is not a gap behind the shelves, nothing can fall down in the back as it could in the other brand. I like the smaller ice cubes as well. As long as it keeps cooling for a LONG time, I will be very happy with my purchase!
Response from frigidaire.comBy Christian, Online Outreach Specialist, December 30, 2025
Thank you for your detailed review! We’re so glad to hear that you’re already enjoying the features of your new refrigerator, from the deeper shelves and bins to the handy sliding shelf and smaller ice cubes. We hope it continues to keep your food perfectly cool for a long time and that you remain very happy with your purchase! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
You’re going to love it.
on January 18, 2026
Posted by: Lynn Loves Frigidaire
[This review was collected as part of a promotion.] I’m quite happy with our purchase of the Frigidaire Professional 36 in. 23.3 cu. ft. Counter Depth French Door Refrigerator, Model Number: PRFG2383AF. The feature I like most is the deep door shelves. They hold so many of our most used items. I thought I would miss the extra square footage a full size refrigerator offers but found that is not the case. I feel that is mostly because of the deep door shelves. I’ve noticed that the stainless finish really does prevent fingerprints. Anyone who has dealt with the constant cleaning of fingerprints will really enjoy this feature. I recommend this model to anyone who needs to purchase a counter depth refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Handsome fridge
on February 4, 2026
Posted by: Byou
[This review was collected as part of a promotion.] I am very happy with this fridge. I am not using the water or ice features but most fridges come with those automatically now. I am glad it works fine without using them. The food is kept at a good temperature, the pull out top shelves are handy. They retract if you don’t need them. Quiet operation. It was a good option.
We did have a little glitch but the retailer sent a tech out and he easily took care of it.
We did have a little glitch but the retailer sent a tech out and he easily took care of it.
Response from frigidaire.comBy Christian, Online Outreach Specialist, February 5, 2026
Thank you for sharing your experience! We’re glad to hear that your fridge is keeping food at the right temperature, that the pull-out shelves are convenient, and that it operates quietly. We’re also happy to know that any initial glitch was quickly resolved by the technician. We appreciate you taking the time to share your feedback and are glad this fridge has been a good option for you. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Well made fridge
on August 27, 2023
Posted by: EC25
[This review was collected as part of a promotion.] We had to purchase a new refrigerator because our previous one had given us nothing but issues for the past five years. We settled on the Frigidaire professional three door because it felt like it was made with quality materials. The ice bucket was much larger than the competitors. Frigidaire thought through some nice details with this model too. The shelves feel heavy and are made from glass, not plastic. There seems to be a ton of storage in the doors. It is the same cubic feet as our old refrigerator, but we seem to have SO much more room in this model. Love that is it a counter depth too. The crisper drawers have the extra seal and the filters that help keep your vegetables and fruits longer. I tested that feature out, greens, blueberries, and strawberries that I had had in there for well over two weeks were still perfectly edible last night. We were considering a more expensive brand that had a stainless steel panel in the back of the refrigerator to help retain cold, but we’re pleasantly surprised that Frigidaire offers the exact same feature in this model. All in all, we are very pleased with the function and design of this refrigerator. Time will tell us to the longevity of this refrigerator, but we are off to a good start!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Refrigerator freezes items in crispier and over freezes items in freezer.
on January 19, 2024
Posted by: mphelan
[This review was collected as part of a promotion.] Veggies in crispier of refrigerator freezes, meat in pull out crispier of refrigerator freezes. Meat in freezer has crystals on the meat. Very disappointed with my new refrigerator.
Response from frigidaire.comBy Christian, Online Outreach Specialist, January 22, 2024
We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It was an uncommon instance. We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great fridge
on November 11, 2024
Posted by: Bob1gha
[This review was collected as part of a promotion.] Stainless steel finish looks great and hasn’t stained so far. Very clean look
Written by a customer while visiting frigidaire.com