Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(468 Reviews)
Rating breakdown 468 reviews
5 Stars
303
4 Stars
119
3 Stars
18
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
4
Looks Good
on September 29, 2025
Posted by: SalJS
[This review was collected as part of a promotion.] Easily Adjustable Shelving & the Stainless steel looks good in my space.
Ice can be produced a bit faster though, but will try to troubleshoot.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 30, 2025
Thank you for sharing your feedback with us! We’re happy to hear that you’re enjoying the adjustable shelving in your refrigerator and that the stainless-steel finish looks great in your space. It’s always wonderful to know when both design and functionality meet our customers’ needs. We also appreciate your note about the ice production speed. While it sounds like you may already be planning to troubleshoot, we’d be glad to help ensure everything is working as it should. If you’d like additional guidance or assistance, our Customer Care team is here to support you. You can connect with us through Live Chat at Frigidaire.com or give us a call at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
3
Has had some odd issues
on September 29, 2025
Posted by: Kat213231
[This review was collected as part of a promotion.] We love the new refrigerator...when it's working! Since getting it four months ago, we've had to replace it once (for an error code upon arrival) and have it repaired a second time for failing to cool down. So we've had to throw out a lot of food and spend a lot more time troubleshooting than we thought we would have to on a brand new fridge. We're crossing our fingers that this time the issues have been resolved!
Response from frigidaire.comBy Maico, Online Outreach Specialist, September 30, 2025
Thank you so much for sharing your experience with your new Frigidaire refrigerator, Kat213231! I’m truly sorry to hear about the challenges you’ve faced. Having to replace your fridge once and then repair it again, along with the food loss and time spent troubleshooting, is definitely frustrating. That’s certainly not the seamless experience we want for our customers, especially with a brand-new appliance. We appreciate your patience and hope that this latest repair has resolved the issue for good. If you continue to notice any problems or have any questions, please don’t hesitate to reach out to us. We’re here to help and want to make sure your fridge is working perfectly for you. For any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. Our hours are Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you again for your understanding, and we hope you have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
1
The Refrigerator Is 7 Weeks Old and Stopped Working
on September 28, 2025
Posted by: Amos64
This customer did not provide a text review.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 30, 2025
We’re very sorry to hear that your refrigerator has stopped working after just seven weeks of use. We understand how frustrating and inconvenient this must be, especially for an appliance you rely on daily. Upon review, it appears that you have already been connected with our Customer Care team, who are working with you toward a resolution. For any further assistance, we encourage you to reach out directly so we can continue supporting you. You can connect with us through Live Chat at Frigidaire.com or by calling us at 1-800-374-4432, Monday through Friday, between 8:30 a.m. and 8:00 p.m. EST. Our specialists are committed to reviewing your case in detail and ensuring the issue is resolved as quickly as possible. We truly appreciate your patience and the opportunity to make this right. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Stellar appliance
on September 24, 2025
Posted by: LPez
[This review was collected as part of a promotion.] Minus the weird condensation issue I have at the bottom of the right door, I’m very pleased with the design and functional of this fridge. It’s very spacious, has lots of shelves and the water dispenser location was designed very well. Easy access and function.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 25, 2025
Thank you for taking the time to share your detailed feedback with us! We’re so glad to hear that you’re enjoying the overall design and functionality of your refrigerator, especially the spacious layout, shelving options, and the convenience of the water dispenser. It’s wonderful to know that these features are making your daily routine easier. At the same time, we’re sorry to hear about the condensation issue you’ve noticed at the bottom of the right door. That’s certainly not something we want you to experience, and we’d like the opportunity to look into this further for you. Our customer care team would be happy to review your refrigerator model, provide troubleshooting steps, and assist with service options if needed. For further assistance, please reach out to us through Live Chat at Frigidaire.com or give us a call at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very satisfied
on September 22, 2025
Posted by: AlanK61
[This review was collected as part of a promotion.] We have been very pleased with our new Fridge. Easy to set up and though its smaller than our previous unit we still have plenty of room. Ice cube maker works great and the in-door water dispenser is excellent.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 24, 2025
Hi, Alan! Thank you for sharing your experience with your new Frigidaire fridge! We’re so happy to hear that it’s been easy to set up and that, despite being smaller than your previous unit, it still provides plenty of room. It’s great to know the ice maker and in-door water dispenser are working perfectly for you as well! We appreciate your feedback and are thrilled that you’re enjoying your new appliance. If you ever need assistance or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great Storage
on September 18, 2025
Posted by: BiscottiGirl
[This review was collected as part of a promotion.] The refrigerator is a sleek design and has ample storage space. My only complaints or concerns are that the water on the door function will have some additional drainage while I am filling a cup and the freezer drawer occasionally will have water (possibly condensation) accumulate on the door and freeze into icicles. There may be a leak in the door gasket seal. The water filter is also difficult to remove for replacement. I recommend only using the Frigidaire brand due to the off brands not fitting as well.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 22, 2025
Thank you for sharing your detailed insights! We’re glad to hear you appreciate the sleek design and ample storage space of your refrigerator. Your observations about the water dispenser drainage and the freezer drawer condensation are important and may point to issues like gasket sealing or drainage that could benefit from a closer look. We also appreciate your tip about sticking with Frigidaire brand water filters to ensure proper fit and function—it’s helpful advice for other owners. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Mikesfridge
on September 16, 2025
Posted by: Mikesfridge
[This review was collected as part of a promotion.] Great fit in the kitchen. Stainless steel is virtually spotless!
Ice cubes plentiful and shaped the way ice should be!
Ice cubes plentiful and shaped the way ice should be!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, September 18, 2025
Thank you for your wonderful feedback! We’re delighted to hear that your 23 Cu. Ft. Counter-Depth French Door Refrigerator is a great fit for your kitchen and that you’re enjoying the spotless stainless steel finish and plentiful, perfectly shaped ice cubes. If you ever need assistance or have any questions, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this Fridge!
on September 11, 2025
Posted by: Shopped for ever
[This review was collected as part of a promotion.] Such a quality appliance at such a good price point! No smudges, so easy to keep organized!
Response from frigidaire.comBy Christian, Online Outreach Specialist, September 12, 2025
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying the quality, ease of cleaning, and organization features of your appliance. We appreciate you choosing us! If you ever have any questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Best Regards
-Christian
-Christian
Written by a customer while visiting frigidaire.com