Customer reviews from frigidaire.com
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.4
(390 Reviews)
Rating breakdown 390 reviews
5 Stars
249
4 Stars
100
3 Stars
16
2 Stars
8
1 Star
17
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Extremely beautiful and super functional
on April 27, 2025
Posted by: dns17
[This review was collected as part of a promotion.] The professional model, 23 cubic foot, counter depth French Door refrigerator looks beautiful in our kitchen, but more importantly, it is so functional with so much well designed and well organized space in both compartments. Love the interior in-door water dispenser, and the adjustable settings for the middle drawer. The freezer makes perfectly sized ice cubes. We’ve owned many other brands of refrigerators, but this Frigidaire is a definite favorite so far based on the overall features - aesthetics and functionality.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fridigaire Professional Refrigerator
on August 1, 2025
Posted by: Brian2244
[This review was collected as part of a promotion.] The Fridigaire Professional Refrigerator is amazing, has plenty of food space for our family of 5, and looks very elegant and high-end. I would definitely recommend this to anyone looking for a high-end looking yet budget friendly refrigerator.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 4, 2025
Hi, Brian. Thank you so much for your kind words! We’re delighted to hear your Frigidaire Professional refrigerator is providing plenty of space for your family while adding an elegant, high-end touch to your kitchen. We’re especially glad it’s meeting your needs without breaking the budget. Your recommendation means the world to us—welcome to the Frigidaire family!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome
on August 14, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Our new refrigerator is awesome, Did you buy there inside the refrigerator to make things so much easier to work with?
The shelving neon light and it makes it so easy to access Coldwater at any time.
The shelving neon light and it makes it so easy to access Coldwater at any time.
Response from frigidaire.comBy Maico, Online Outreach Specialist, August 15, 2025
Thank you for your enthusiastic feedback, Tony Ramos! We’re thrilled to hear that your new Frigidaire refrigerator is making life easier for you. The thoughtful design elements, like the shelving and interior lighting, are indeed meant to enhance accessibility and convenience—especially for grabbing cold water anytime you want. If you have any questions or need assistance, please don’t hesitate to reach out via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We appreciate you choosing Frigidaire!
Thanks again for choosing Frigidaire, and have a great rest of your day! - Maico
Thanks again for choosing Frigidaire, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful and lots of storage
on August 21, 2025
Posted by: CobiG
[This review was collected as part of a promotion.] Bought this refrigerator counter depth, and i was amazed how much space it has.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 25, 2025
Hi there. We’re so glad to hear you’re enjoying the spacious design of your new counter-depth refrigerator! Thank you for choosing Frigidaire. For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezes in everything
on September 7, 2025
Posted by: Jaxsap
The worst refrigerator ever. I would give zero stars if I could. Redid my kitchen in June 2023. I purchased all new Frigidaire Professional appliances. This refrigerator is not very deep. Which I knew when I purchased it, being its counter depth. What I didn’t know is that it will freeze anything that is pushed to the back of the fridge. Yes, I’ve adjusted the temperature but any higher and the fridge will defeat the purpose of keeping things cold. The only remedy is to pull everything 6” off the back wall. Which only takes away from the short depth it starts with. I always held Frigidaire in high regard, but I will never purchase another appliance again after this nightmare. The amount of food I had to throw away is ridiculous.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 9, 2025
We're very sorry to hear about your experience with the Frigidaire Professional refrigerator, and we truly appreciate you taking the time to share your feedback. We understand how frustrating it must be to invest in a full kitchen upgrade, only to be disappointed by one of the core appliances—especially when it results in food loss and daily inconvenience. We recognize your concern about items freezing when placed near the back of the fridge. While this can sometimes happen due to how cold air circulates inside counter-depth units, it should not compromise the usability of your refrigerator. You've already tried adjusting the temperature, and we understand how that can be a balancing act—especially when space is already limited. We truly regret that this experience has caused you to lose trust in our brand, especially after choosing a full suite of Frigidaire Professional appliances. We value your loyalty and would appreciate the opportunity to help resolve this issue if possible. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this Fridge!
on September 11, 2025
Posted by: Shopped for ever
[This review was collected as part of a promotion.] Such a quality appliance at such a good price point! No smudges, so easy to keep organized!
Response from frigidaire.comBy Christian, Online Outreach Specialist, September 12, 2025
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying the quality, ease of cleaning, and organization features of your appliance. We appreciate you choosing us! If you ever have any questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Best Regards
-Christian
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
The Refrigerator Is 7 Weeks Old and Stopped Working
on September 28, 2025
Posted by: Amos64
This customer did not provide a text review.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 30, 2025
We’re very sorry to hear that your refrigerator has stopped working after just seven weeks of use. We understand how frustrating and inconvenient this must be, especially for an appliance you rely on daily. Upon review, it appears that you have already been connected with our Customer Care team, who are working with you toward a resolution. For any further assistance, we encourage you to reach out directly so we can continue supporting you. You can connect with us through Live Chat at Frigidaire.com or by calling us at 1-800-374-4432, Monday through Friday, between 8:30 a.m. and 8:00 p.m. EST. Our specialists are committed to reviewing your case in detail and ensuring the issue is resolved as quickly as possible. We truly appreciate your patience and the opportunity to make this right. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
1
Avoid if you don't like annoying whining noises
on October 16, 2025
Posted by: ErikOnion
[This review was collected as part of a promotion.] If you're noise conscious, avoid this refrigerator. While the normal sounds of the compressor running continuously aren't bad, the upper ice maker runs at a high frequency which everyone in my house, living or visiting, finds quite obnoxious. Especially if you have hollow cabinets or an open floor plan around the refrigerator.
Response from frigidaire.comBy Maico, Online Outreach Specialist, October 17, 2025
Thank you for sharing your feedback with us, ErikOnion. I’m sorry to hear that the noise from the ice maker has been disruptive for you and your household. We understand how important a quiet environment is, especially in open floor plans or with hollow cabinetry that can amplify sounds.
While some operational noises are normal, we want to make sure your experience is as comfortable as possible. If you haven’t already, please consider reaching out to our Customer Support team via Live Chat on our website or by calling 1-800-374-4432 (Monday through Friday, 8:30 a.m. to 8:00 p.m. EST). They may be able to provide tips or check if there are any adjustments or service options to help reduce the noise.
We appreciate your honest feedback and hope to assist you in making your refrigerator experience better.
Thank you again, and have a great rest of your day! - Maico
While some operational noises are normal, we want to make sure your experience is as comfortable as possible. If you haven’t already, please consider reaching out to our Customer Support team via Live Chat on our website or by calling 1-800-374-4432 (Monday through Friday, 8:30 a.m. to 8:00 p.m. EST). They may be able to provide tips or check if there are any adjustments or service options to help reduce the noise.
We appreciate your honest feedback and hope to assist you in making your refrigerator experience better.
Thank you again, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com