Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
331
4 Stars
125
3 Stars
20
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Handsome fridge
on February 4, 2026
Posted by: Byou
[This review was collected as part of a promotion.] I am very happy with this fridge. I am not using the water or ice features but most fridges come with those automatically now. I am glad it works fine without using them. The food is kept at a good temperature, the pull out top shelves are handy. They retract if you don’t need them. Quiet operation. It was a good option.
We did have a little glitch but the retailer sent a tech out and he easily took care of it.
We did have a little glitch but the retailer sent a tech out and he easily took care of it.
Response from frigidaire.comBy Christian, Online Outreach Specialist, February 5, 2026
Thank you for sharing your experience! We’re glad to hear that your fridge is keeping food at the right temperature, that the pull-out shelves are convenient, and that it operates quietly. We’re also happy to know that any initial glitch was quickly resolved by the technician. We appreciate you taking the time to share your feedback and are glad this fridge has been a good option for you. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire Refrigerator
on February 4, 2026
Posted by: Impressed2
[This review was collected as part of a promotion.] Great looking refrigerator. The best features are the sealed fruit/vegetable bins and absorbant packs the keep food fresh, carbon filters, and functional bins and shelves that adapt to tall bottles.
Response from frigidaire.comBy Maria, Online Outreach Specialist, February 5, 2026
refrigerator and that the thoughtful design features are making a difference in your kitchen. It’s wonderful to know that the sealed fruit and vegetable bins, absorbent packs, carbon filters, and adjustable shelves and bins are helping to keep your food fresh and organized.
We’re always pleased to hear when our products make daily life easier, from keeping produce fresh to accommodating tall bottles with ease. Your feedback is valuable and reinforces why we strive to combine innovative design with practical functionality in all of our appliances.
If you ever have questions, want tips for maximizing your refrigerator’s performance, or need further assistance, our team is happy to help. You can connect with us via Live Chat at Frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. - Maria
We’re always pleased to hear when our products make daily life easier, from keeping produce fresh to accommodating tall bottles with ease. Your feedback is valuable and reinforces why we strive to combine innovative design with practical functionality in all of our appliances.
If you ever have questions, want tips for maximizing your refrigerator’s performance, or need further assistance, our team is happy to help. You can connect with us via Live Chat at Frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new Frigidaire!
on January 21, 2026
Posted by: Jlwatts2345
[This review was collected as part of a promotion.] I love my new Frigidaire! The filtered water on the inside of the door is a great feature. Very spacious and beautiful!
Response from frigidaire.comBy Sam, Online Outreach Specialist, January 21, 2026
Hello Jlwatts2345!
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you love your new Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator. It’s great to know that the filtered water feature and the spacious design are adding convenience and enjoyment to your kitchen.
We truly appreciate your support and are happy your refrigerator is living up to your expectations.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you love your new Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator. It’s great to know that the filtered water feature and the spacious design are adding convenience and enjoyment to your kitchen.
We truly appreciate your support and are happy your refrigerator is living up to your expectations.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
More than enough room!
on January 19, 2026
Posted by: nda227
[This review was collected as part of a promotion.] I went from a standard depth, to this counter depth and had some concerns about the amount of space. I was surprised the find the shelves were only about 4 inches shorter than my old fridge. Which was fine, since most of the food that got lost or went bad was in the back of the fridge anyway. This counter depth is just the right size to stop that from happening. It's very bright inside, which is a plus. I was concerned about the smaller freezer, but I'm actually having a much easier time finding things and remembering what I have, that food isn't being forgotten in there. The door shelves are much sturdier than my old Samsung's. I like the placement of the interior water dispenser.
There are a few things that I am not crazy about. I have built cabinets before, and a deep cabinet requires serious hardware to be able to fully extend a drawer. But this is a counter-depth, so there's no excuse for how little these drawers pull out. It seems like such an obvious flaw. I don't know how the designers didn't notice they only come out about halfway. It's already a smaller bin, so that makes it really hard to get a three pack of lettuce out, for example. I often pull the bins off the track to access the items inside. That's insane. Same goes for the deli bin. I also don't like that you have to manually pull out the top freezer drawer. I need the top shelf more than the bottom bin, so that's inconvenient. I also don't like that it's not obvious how to shut off the ice maker. I don't need this cranking out tons of ice, but the control options of the door don't say anything about the ice maker. It also doesn't come with a real manual, and the one I found online for this model seems to apply to a variety of models; and, those models say ice maker on the control panel, mine does not, so that's not helpful. This also requires a weird amount of filters (one for the fridge, the water filter, plus two for the bins). These look like items that can be cheaply made, but they're charging a lot to buy replacements. Also, what's the point of these tiny shelves on the bottom of the doors?
It sounds like I don't like this fridge, but I really do. I just wish they put more thought into the pull out bins.
There are a few things that I am not crazy about. I have built cabinets before, and a deep cabinet requires serious hardware to be able to fully extend a drawer. But this is a counter-depth, so there's no excuse for how little these drawers pull out. It seems like such an obvious flaw. I don't know how the designers didn't notice they only come out about halfway. It's already a smaller bin, so that makes it really hard to get a three pack of lettuce out, for example. I often pull the bins off the track to access the items inside. That's insane. Same goes for the deli bin. I also don't like that you have to manually pull out the top freezer drawer. I need the top shelf more than the bottom bin, so that's inconvenient. I also don't like that it's not obvious how to shut off the ice maker. I don't need this cranking out tons of ice, but the control options of the door don't say anything about the ice maker. It also doesn't come with a real manual, and the one I found online for this model seems to apply to a variety of models; and, those models say ice maker on the control panel, mine does not, so that's not helpful. This also requires a weird amount of filters (one for the fridge, the water filter, plus two for the bins). These look like items that can be cheaply made, but they're charging a lot to buy replacements. Also, what's the point of these tiny shelves on the bottom of the doors?
It sounds like I don't like this fridge, but I really do. I just wish they put more thought into the pull out bins.
Pros: plenty of space, great lighting, seem durable so far.
Cons: bins barely pull out, top freezer drawer needs to be pulled out manually, no manual for this specific fridge that applies to this specific fridge.
Cons: bins barely pull out, top freezer drawer needs to be pulled out manually, no manual for this specific fridge that applies to this specific fridge.
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 21, 2026
Hi there, Nda227! Thank you for sharing such detailed feedback about your new counter-depth fridge. We’re glad to hear that you’re enjoying the bright interior, sturdier door shelves, and overall organization, especially that it’s helping you keep track of your food more easily.
We also appreciate your candid comments about the pull-out bins, top freezer drawer, ice maker controls, and documentation. We understand how important these features are for convenience and accessibility, and we’ll make sure your feedback is shared with our design and product teams for consideration in future improvements.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We also appreciate your candid comments about the pull-out bins, top freezer drawer, ice maker controls, and documentation. We understand how important these features are for convenience and accessibility, and we’ll make sure your feedback is shared with our design and product teams for consideration in future improvements.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love our new frig.
on January 18, 2026
Posted by: JLN1
[This review was collected as part of a promotion.] First new frig in a long time. We are very happy. Lots of room inside and on the doors. Love the inside ice maker.
Response from frigidaire.comBy Christian, Online Outreach Specialist, January 19, 2026
Thank you for sharing your feedback! We’re thrilled to hear you’re happy with your new Frigidaire and that the spacious interior, door storage, and inside ice maker are meeting your needs. Enjoy your new appliance! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
3
It's fine. Great looking!
on January 18, 2026
Posted by: LPav
[This review was collected as part of a promotion.] We haven't had it long enough to write a proper review. The first one delivered was defective (refrigerator section was 12 degrees f with thermostat set at 37). This second one seems to have stable temperature.
The shelving is nice quality and like I said in the title, it really is a great-looking appliance.
The shelving is nice quality and like I said in the title, it really is a great-looking appliance.
Response from frigidaire.comBy Reed, Online Outreach Specialist, January 19, 2026
Hi LPav. thank you for sharing your feedback. We’re sorry to hear that your first refrigerator was delivered with a defective cooling issue, but we’re glad the replacement unit seems to be maintaining a stable temperature. We also appreciate your positive comments about the shelving quality and overall appearance of the appliance. If you have any questions or need assistance, we encourage you to reach out to our support team via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, available Monday–Friday, 8:30am–8pm ET, and Saturday 9am–6pm ET. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
You’re going to love it.
on January 18, 2026
Posted by: Lynn Loves Frigidaire
[This review was collected as part of a promotion.] I’m quite happy with our purchase of the Frigidaire Professional 36 in. 23.3 cu. ft. Counter Depth French Door Refrigerator, Model Number: PRFG2383AF. The feature I like most is the deep door shelves. They hold so many of our most used items. I thought I would miss the extra square footage a full size refrigerator offers but found that is not the case. I feel that is mostly because of the deep door shelves. I’ve noticed that the stainless finish really does prevent fingerprints. Anyone who has dealt with the constant cleaning of fingerprints will really enjoy this feature. I recommend this model to anyone who needs to purchase a counter depth refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great unit so far.
on January 10, 2026
Posted by: Dane001
[This review was collected as part of a promotion.] Recently bought a Frigidaire refrigerator. Looks great plenty of room and nice features.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, January 13, 2026
Thank you for your feedback! We’re glad to hear that your 23 Cu. Ft. Counter-Depth French Door Refrigerator not only looks great but also offers plenty of space and useful features. We appreciate you sharing your experience and are happy you’re enjoying your new appliance! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
Written by a customer while visiting frigidaire.com