Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(468 Reviews)
Rating breakdown 468 reviews
5 Stars
303
4 Stars
119
3 Stars
18
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
3
Replacement
on October 28, 2025
Posted by: Kim02
[This review was collected as part of a promotion.] I like the look of our refrigerator. This refrigerator is a replacement of our same refrigerator we bought in September of 2024. The compressor went bad. I'm truly hoping this one will last more than a year. For future business practices, can you start making appliances that have replaceable parts so the customer does not have to buy a new unit? Please become environmentally friendly with your products.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, October 29, 2025
Hi, Kim! Thank you for taking the time to share your experience and your thoughts with us. We’re sorry to hear that your previous refrigerator had a compressor issue so soon after purchase — we understand how frustrating that must have been. We truly hope this replacement unit provides the long-lasting performance you expect.
We also appreciate your suggestions regarding repairable parts and environmentally friendly designs. Feedback like yours is invaluable as we continue to evaluate ways to improve the sustainability, serviceability, and overall longevity of our products. Your voice helps guide future improvements.
If you experience any concerns with your new unit, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We also appreciate your suggestions regarding repairable parts and environmentally friendly designs. Feedback like yours is invaluable as we continue to evaluate ways to improve the sustainability, serviceability, and overall longevity of our products. Your voice helps guide future improvements.
If you experience any concerns with your new unit, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great Fridge
on October 24, 2025
Posted by: MJONF
[This review was collected as part of a promotion.] This is the most quiet fridge we've ever had. It has plenty of room, and is organized well with many options for tall bottles etc. The internal water water dispenser is discreet and the ice cubes are perfect.
Response from frigidaire.comBy Reed, Online Outreach Specialist, October 27, 2025
We’re delighted to hear that your refrigerator is exceeding your expectations! It’s wonderful to know it’s quiet, spacious, and well-organized, with a discreet water dispenser and perfectly sized ice cubes. Thank you for sharing your positive experience.
If you have any questions or need assistance in the future, you can reach out to us by Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. - Reed
If you have any questions or need assistance in the future, you can reach out to us by Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice Counter-Depth Fridge
on October 19, 2025
Posted by: The other Brandon
[This review was collected as part of a promotion.] I really enjoy that I still get filtered water and an ice maker but it takes up such a small amount of space in the fridge and freezer. Has a good amount of storage in the fridge, but the freezer feels quite small. Would recommend a chest freezer to supplement the space.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice fridge
on October 17, 2025
Posted by: Donut65
[This review was collected as part of a promotion.] I love the sleek look of the Frigidaire French Door fridge but it also works great, nice features! The water dispenser is inside the door & very easy to use. The deli drawer is very convenient & all drawers are clear, so easy to see inside. The shelves were very easy to adjust. I like the pull out freezer drawer. My adult niece says the shape of the ice cubes are cool. Haha! They’re smaller than the cubes of my old fridge…they’re small squares. I just use more, no big deal.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, October 20, 2025
It’s so great to hear how much you’re enjoying your Frigidaire French Door fridge! The sleek design combined with the functional features really sounds like a winner for you. I love that the water dispenser is so easy to use and that the clear drawers make organizing a breeze. It’s also fun that your niece is a fan of the ice cubes — they do have a unique shape, don’t they? Small squares definitely have their charm, even if it means using a few more. If you ever need tips or have any other thoughts to share, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Avoid if you don't like annoying whining noises
on October 16, 2025
Posted by: ErikOnion
[This review was collected as part of a promotion.] If you're noise conscious, avoid this refrigerator. While the normal sounds of the compressor running continuously aren't bad, the upper ice maker runs at a high frequency which everyone in my house, living or visiting, finds quite obnoxious. Especially if you have hollow cabinets or an open floor plan around the refrigerator.
Response from frigidaire.comBy Maico, Online Outreach Specialist, October 17, 2025
Thank you for sharing your feedback with us, ErikOnion. I’m sorry to hear that the noise from the ice maker has been disruptive for you and your household. We understand how important a quiet environment is, especially in open floor plans or with hollow cabinetry that can amplify sounds.
While some operational noises are normal, we want to make sure your experience is as comfortable as possible. If you haven’t already, please consider reaching out to our Customer Support team via Live Chat on our website or by calling 1-800-374-4432 (Monday through Friday, 8:30 a.m. to 8:00 p.m. EST). They may be able to provide tips or check if there are any adjustments or service options to help reduce the noise.
We appreciate your honest feedback and hope to assist you in making your refrigerator experience better.
Thank you again, and have a great rest of your day! - Maico
While some operational noises are normal, we want to make sure your experience is as comfortable as possible. If you haven’t already, please consider reaching out to our Customer Support team via Live Chat on our website or by calling 1-800-374-4432 (Monday through Friday, 8:30 a.m. to 8:00 p.m. EST). They may be able to provide tips or check if there are any adjustments or service options to help reduce the noise.
We appreciate your honest feedback and hope to assist you in making your refrigerator experience better.
Thank you again, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on October 13, 2025
Posted by: SBotch
[This review was collected as part of a promotion.] We recently purchased this new refrigerator and to replace a Samsung French door with a bad ice maker and failing temperature control module. I wanted a refrigerator with an ice maker in the freezer. All models with an ice maker in the refrigerator section fail.
Response from frigidaire.comBy Reed, Online Outreach Specialist, October 15, 2025
We’re glad to hear that you’ve recently purchased a new refrigerator and appreciate you sharing your experience and preference for a freezer-based ice maker. If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it so far!
on October 1, 2025
Posted by: TFogg
[This review was collected as part of a promotion.] I didn't realize how badly I needed a new fridge until I got this one! It is so nice, so much room, and keeps everything at the right temperature. I love the ice machine and basically all the simple things that a fridge does.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 30, 2025
Posted by: Marymack
[This review was collected as part of a promotion.] Love, love love my new refrigerator
Response from frigidaire.comBy Christian, Online Outreach Specialist, September 30, 2025
We love hearing that—thank you so much! It’s awesome to know you’re loving your new refrigerator. If you have any questions down the road, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Best Regards
-Christian
-Christian
Written by a customer while visiting frigidaire.com