Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(468 Reviews)
Rating breakdown 468 reviews
5 Stars
303
4 Stars
119
3 Stars
18
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
on December 20, 2025
Posted by: GMAG
[This review was collected as part of a promotion.] Just love this fridge, as I did months of research on which brand would provide the reliability, function and quality of materials I was looking for. The Frigidaire Professional line ticked all the boxes for me. I was replacing a 28 cu ft three door fridge for this 23 cu ft counter depth model and I was hoping that I would not regret my decision because we cook a lot and our fridge is always full. After living with it for a couple of weeks we absolutely love all the features provided by this model, lighting is bright and we can view all the contents easily, space has surprisingly not been an issue as we opted not to have the ice/water in the door option, which leaves more room for food storage. This fridge is so quiet, so beautiful, love the finish and function of the glass shelves, large door bins. I would say the freezer is the only section that seems smaller than our previous one, however we have an upright freezer so it really wasn’t an issue for us. I am relieved and very happy with our decision.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Not bad, not oustanding
on December 17, 2025
Posted by: Wolfpac06
[This review was collected as part of a promotion.] After having to send back the first one because the electronics didn't work, we finally got a replacement delivered. Good, adaptable space in the refrigerator; not much room in the freezer. Ice maker produces small cubes; recommend buying some large, cocktail-sized ice trays for more useful sized ice. All in all, not a bad standard home refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Workmanship Lacking
on December 15, 2025
Posted by: Scott Lenzmeier
[This review was collected as part of a promotion.] Replaced aging Frigidaire Professional refrigerator with a new one of same series. This one has misaligned fridge doors and freezer door that is not level with fridge doors. Manual doesn't help and YouTube videos only partially help. While, I am able to level the fridge doors, the left door closes tighter than right door, so there remains a 1/4" difference between having the two doors close flush. Freezer door seal overlaps the right door bracket as it's not level nor able to fix. Quality workmanship today is lacking.
Response from frigidaire.comBy Maico, Online Outreach Specialist, December 17, 2025
Hello Scott, thank you for sharing your experience with your new Frigidaire Professional refrigerator. We completely understand how frustrating it can be to receive a new appliance that isn’t aligning properly, especially after carefully trying to adjust it yourself. You’re right, your fridge and freezer doors should close flush and function smoothly, and it’s disappointing that the manual and online resources haven’t fully resolved the issue.
Here are a few steps you can try to help correct door misalignment:
1. Check the leveling of the entire fridge – Ensure the fridge is completely level side-to-side and front-to-back. Even a slight tilt can cause doors to misalign. Use a bubble level on the top edge of the fridge.
2. Adjust door hinges – Many Frigidaire Professional models have adjustable upper and lower door hinges. Loosening the screws slightly and shifting the door can help balance the gaps.
3. Adjust the door gaskets – Make sure the gaskets aren’t caught or pinched anywhere. Warming the gasket slightly (e.g., with a hairdryer on low) can make it more flexible for proper seating.
4. Check the freezer door alignment – If the freezer door overlaps a bracket, verify the hinge installation and ensure the bracket isn’t bent or loose. Minor adjustments can sometimes correct this issue.
5. Professional service – If, after these steps, the doors still don’t close flush, it may require an on-site technician to adjust the hinges and brackets precisely.
We understand it’s disappointing when the quality doesn’t meet expectations on a brand-new appliance, and we want to help you get this fully resolved.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for your feedback, Scott, and we hope to get your doors aligned perfectly soon. – Maico
Here are a few steps you can try to help correct door misalignment:
1. Check the leveling of the entire fridge – Ensure the fridge is completely level side-to-side and front-to-back. Even a slight tilt can cause doors to misalign. Use a bubble level on the top edge of the fridge.
2. Adjust door hinges – Many Frigidaire Professional models have adjustable upper and lower door hinges. Loosening the screws slightly and shifting the door can help balance the gaps.
3. Adjust the door gaskets – Make sure the gaskets aren’t caught or pinched anywhere. Warming the gasket slightly (e.g., with a hairdryer on low) can make it more flexible for proper seating.
4. Check the freezer door alignment – If the freezer door overlaps a bracket, verify the hinge installation and ensure the bracket isn’t bent or loose. Minor adjustments can sometimes correct this issue.
5. Professional service – If, after these steps, the doors still don’t close flush, it may require an on-site technician to adjust the hinges and brackets precisely.
We understand it’s disappointing when the quality doesn’t meet expectations on a brand-new appliance, and we want to help you get this fully resolved.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for your feedback, Scott, and we hope to get your doors aligned perfectly soon. – Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
So far, so good
on December 12, 2025
Posted by: Dante49460
[This review was collected as part of a promotion.] I wasn’t planning on buying a Frigidaire refrigerator, but so far I am very pleased with it. It holds a lot more than my previous side-by-side. I have yet to fill it up. It’s a little noisier than I expected, but I am getting used to it. Seems like a great fridge for the money.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on December 11, 2025
Posted by: Hack 44
[This review was collected as part of a promotion.]
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great refrigerator
on December 9, 2025
Posted by: lrb70
[This review was collected as part of a promotion.] Overall this is a great refrigerator. Works great. Shelving keeps things organized. Only complaint is that the ice maker takes forever to make ice and the ice cubes are so small.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice look and function.
on December 6, 2025
Posted by: Szano
[This review was collected as part of a promotion.] Our 7 yr old fridge died right before thanksgiving. So, bought this one with only 1 day of looking and very happy with the Pro product.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek and simple fridge
on December 5, 2025
Posted by: Bethm78876
[This review was collected as part of a promotion.] Absolutely love my new Frigidaire professional fridge. It is so sleek yet simple from the outside and looks very high-end. Love the placement of the water right on the inside of door. The ice maker is perfect. I never knew what a new higher quality vegetable crisper could do for making my veggies last longer. Overall love it. I was nervous about going from a standard side-by-side fridge and freezer, but this has so much more room than my old refrigerator which was actually larger. Cubic square feet.
Response from frigidaire.comBy Reed, Online Outreach Specialist, December 8, 2025
Hello! Thank you for sharing your feedback about your new Frigidaire Professional refrigerator. We’re delighted to hear that you love the sleek design, convenient interior water dispenser, and ice maker, and that the high-quality vegetable crisper is helping keep your produce fresh longer. It’s great to know the spacious interior is exceeding your expectations.
If you have any questions or need further assistance, please reach out to Frigidaire customer support via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday – Friday, 8:30 am – 8 pm ET, and Saturday, 9 am – 6 pm ET. - Reed
If you have any questions or need further assistance, please reach out to Frigidaire customer support via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday – Friday, 8:30 am – 8 pm ET, and Saturday, 9 am – 6 pm ET. - Reed
Written by a customer while visiting frigidaire.com