Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 22.6 Cu. Ft. French Door Counter-Depth Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Average customer rating
4.5
(621 Reviews)
Rating breakdown 621 reviews
5 Stars
430
4 Stars
130
3 Stars
26
2 Stars
11
1 Star
24
Customer Reviews for Frigidaire - Professional 36 in. Wide 22.6 Cu. Ft. French Door Counter-Depth Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Customer Rating
4
Great product with one huge failing
on June 3, 2026
Posted by: Bob in Dighton
[This review was collected as part of a promotion.] After one week of ownership I can say I am very happy with the performance of this fridge. In particular the Crispers are outstanding compared to my last fridge a GE. One glaring problem however. No operating instructions or tips on use. It’s an unbelievable flaw in the ownership experience. I have no idea how to adjust or shut off the lower ice maker. You put this much work into a product and fall on your sword at the point of contact with the customer.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 4, 2026
Hi Bob in Dighton!
Thank you for taking the time to share your experience. We are pleased to hear that, after your first week of ownership, you are very happy with the performance of your refrigerator and that the crispers have exceeded your expectations compared to your previous appliance.
We are sorry to learn, however, that the lack of operating instructions and usage guidance has been a source of frustration. We understand how important it is to have clear information available when learning about a new appliance, especially for features such as adjusting or disabling the lower ice maker. We regret that this aspect of your ownership experience did not meet your expectations.
Your feedback is valuable and will be shared with the appropriate teams for review. We appreciate your candid comments and your recognition of the product's strengths while highlighting an area where we can improve the customer experience.
Thank you again for your feedback. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your experience. We are pleased to hear that, after your first week of ownership, you are very happy with the performance of your refrigerator and that the crispers have exceeded your expectations compared to your previous appliance.
We are sorry to learn, however, that the lack of operating instructions and usage guidance has been a source of frustration. We understand how important it is to have clear information available when learning about a new appliance, especially for features such as adjusting or disabling the lower ice maker. We regret that this aspect of your ownership experience did not meet your expectations.
Your feedback is valuable and will be shared with the appropriate teams for review. We appreciate your candid comments and your recognition of the product's strengths while highlighting an area where we can improve the customer experience.
Thank you again for your feedback. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
great upgrade!
on June 2, 2026
Posted by: aakappa
[This review was collected as part of a promotion.] All around great frig! Love the dual ice makers and the size and shape of the ice is perfect.
Control panel in the door keeps the front panel simple and smudge proof steel is awesome.
Control panel in the door keeps the front panel simple and smudge proof steel is awesome.
Response from frigidaire.comBy Sam, Online Outreach Specialist, June 3, 2026
Hello aakappa!
Thank you for taking the time to share your feedback on your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator (PRFC2383AF). We are delighted to hear that you are enjoying your new refrigerator and that the dual ice makers, ice quality, and overall design are meeting your expectations.
It’s also wonderful to know that you appreciate the convenient in-door control panel and the smudge-proof stainless steel finish. We truly appreciate your kind words and your trust in Frigidaire.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for taking the time to share your feedback on your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator (PRFC2383AF). We are delighted to hear that you are enjoying your new refrigerator and that the dual ice makers, ice quality, and overall design are meeting your expectations.
It’s also wonderful to know that you appreciate the convenient in-door control panel and the smudge-proof stainless steel finish. We truly appreciate your kind words and your trust in Frigidaire.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great fitting fridge!
on June 2, 2026
Posted by: RobinM65
[This review was collected as part of a promotion.] My new Frigidaire was a perfect fit in my new built home! I love the counter fit - it looks so clean and flush, not sticking way out line our old fridge! I like how you can move the shelves around to fit your needs! The door ice and water is convenient and very quiet! Very pleased with this purchase!
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 3, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear your new Frigidaire refrigerator was a perfect fit in your new home and that you’re enjoying the counter-depth design for a clean, flush look. It’s also great to know the adjustable shelving is giving you flexibility for your storage needs and that the in-door ice and water feature is both convenient and quiet.
We truly appreciate you taking the time to share your experience. For further assistance or support, please connect with us through Frigidaire.com or by calling 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
We truly appreciate you taking the time to share your experience. For further assistance or support, please connect with us through Frigidaire.com or by calling 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap metal finish?!!
on June 1, 2026
Posted by: Laurie99cal
I'm so upset. I spent months visiting stores and reviewing fridges for our new house. I was trying to find one that had all of the features I was looking such as two ice makers and water in the outside and one that would allow for the doors to open all of the way without hitting the sides of the cabinet. I also wanted one that had reasonably high reviews. Finally I was searching for a fridge that had the nice round handles that matched the rest of our appliances. I was so happy when I stumbled on this one and it fit every requirement on my list and had relatively good reviews. When it was delivered, not only were there a couple of dings in two places, there were also weird large depressions in the metal that are quite obvious in bright light. The installer put a level up to it and sure enough, there were slight depressions. I was prepared to replace this with the exact model but then my husband went searching and this is apparently a common issue with the Professional line of fridges and if we order another one chances are high it will have the same issue and the store mentioned they would not consider it returnable for the wavy metal issue, only dings. So now I have to search again and decide what I want to compromise on. I'm really disappointed because it looks like the issue is a manufacturing defect caused by thin steel. Sadly the cheaper lines look like they are made with better metal but don't have the look I was really wanting. I would love to try getting a second one but can't risk it having the same issue. Really disappointed.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 3, 2026
Hi there, Laurie99cal! Thank you for taking the time to share such detailed feedback, and I’m truly sorry for the disappointment you’re experiencing with your new refrigerator. I can only imagine how frustrating it must feel after investing so much time researching and carefully selecting a model that met all your design and feature needs, only to have it arrive with visible surface imperfections and concerns about build quality.
I understand how upsetting it is to notice dents and waviness in the metal finish, especially on a premium-style unit where appearance is a major part of the decision. It’s also completely understandable that learning this may be a recurring concern, which has made you hesitant to pursue a replacement. That uncertainty, after already going through the delivery experience, is incredibly frustrating.
Your feedback about the finish quality and manufacturing concerns is important, and I will be sure to document and share it with the appropriate product and quality teams for further review. We take comments like yours seriously as they help guide improvements in both design and production standards.
Since the unit was recently delivered, I would also encourage you to contact your retailer or installer directly regarding the cosmetic condition upon arrival, as they may be able to review available options based on their return or exchange policies.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
I understand how upsetting it is to notice dents and waviness in the metal finish, especially on a premium-style unit where appearance is a major part of the decision. It’s also completely understandable that learning this may be a recurring concern, which has made you hesitant to pursue a replacement. That uncertainty, after already going through the delivery experience, is incredibly frustrating.
Your feedback about the finish quality and manufacturing concerns is important, and I will be sure to document and share it with the appropriate product and quality teams for further review. We take comments like yours seriously as they help guide improvements in both design and production standards.
Since the unit was recently delivered, I would also encourage you to contact your retailer or installer directly regarding the cosmetic condition upon arrival, as they may be able to review available options based on their return or exchange policies.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Looks good Sprays Ice
on June 1, 2026
Posted by: Ice cubes spray
Fridge looks great & was same dimensions as previous fridge but French door hinge is much wider so this fridge juts 9” from wall. Also, ice sprays out from the fridge dispenser.
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 2, 2026
Thank you for sharing your feedback with us! We’re glad to hear that your new refrigerator looks great and that it matched the dimensions of your previous unit, making the installation fit more seamless in your space.
We do understand your concerns regarding the French door hinge design causing the refrigerator to extend further from the wall than expected, as well as the issue you’ve experienced with ice spraying from the dispenser. Feedback like yours is very important, as it helps us better understand how our designs perform in real homes and where improvements may be needed.
If you would like assistance troubleshooting the ice dispenser or reviewing installation and clearance considerations, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday 8:30 AM - 8:00 PM EST. - Maria
We do understand your concerns regarding the French door hinge design causing the refrigerator to extend further from the wall than expected, as well as the issue you’ve experienced with ice spraying from the dispenser. Feedback like yours is very important, as it helps us better understand how our designs perform in real homes and where improvements may be needed.
If you would like assistance troubleshooting the ice dispenser or reviewing installation and clearance considerations, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday 8:30 AM - 8:00 PM EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Refrigerator
on May 25, 2026
Posted by: Pop24
[This review was collected as part of a promotion.] I love the French door counter depth refrigerator.
Everything is cold and the lighting is nice.
The only problem is, the water is not cold enough coming out of the dispenser. I need to add ice for cold glass of water. No mention of an adjustment to temperature for water dispenser. Otherwise it was a great choice!
Everything is cold and the lighting is nice.
The only problem is, the water is not cold enough coming out of the dispenser. I need to add ice for cold glass of water. No mention of an adjustment to temperature for water dispenser. Otherwise it was a great choice!
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 25, 2026
Hello Pop24!
Thank you for taking the time to share your feedback regarding your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator model PRFC2383AF. We also appreciate your comments regarding the water dispenser temperature. We understand your concern about the water not being as cold as expected, and your feedback is valuable as we continue to improve our products and customer experience. We truly appreciate your feedback and hope you continue enjoying your refrigerator for many years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for taking the time to share your feedback regarding your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator model PRFC2383AF. We also appreciate your comments regarding the water dispenser temperature. We understand your concern about the water not being as cold as expected, and your feedback is valuable as we continue to improve our products and customer experience. We truly appreciate your feedback and hope you continue enjoying your refrigerator for many years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 25, 2026
Dear our valued customer,
Thank you for your 5-star review and for sharing your experience with your French door counter-depth refrigerator. We’re glad to hear you’re enjoying the cooling performance and lighting, and that the unit has been a great choice for your home.
We appreciate your feedback regarding the water dispenser temperature. In many refrigerator designs, the water is stored in a reservoir inside the fresh food compartment, so its temperature may not be as cold as the freezer-cooled ice. We understand your preference for colder water and will share your feedback with our product team for consideration in future improvements.
We’re happy to hear you’re otherwise satisfied with your purchase, and thank you again for choosing our product.
Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Thank you for your 5-star review and for sharing your experience with your French door counter-depth refrigerator. We’re glad to hear you’re enjoying the cooling performance and lighting, and that the unit has been a great choice for your home.
We appreciate your feedback regarding the water dispenser temperature. In many refrigerator designs, the water is stored in a reservoir inside the fresh food compartment, so its temperature may not be as cold as the freezer-cooled ice. We understand your preference for colder water and will share your feedback with our product team for consideration in future improvements.
We’re happy to hear you’re otherwise satisfied with your purchase, and thank you again for choosing our product.
Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome Fridge!
on May 25, 2026
Posted by: Redlon
[This review was collected as part of a promotion.] A few years ago, we bought an LG refrigerator and since we've owned it, we've had the ice maker repaired 3 times. I got tired of spending good money for bad and found this Frigidaire fridge that satisified our spatial limitations. So far, it's been a great addition and we're looking for many trouble free years ahead!
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 25, 2026
Hello Redlon!
Thank you for taking the time to share your feedback regarding your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator model PRFC2383AF. We are delighted to hear that your new refrigerator has been a great fit for your space and that it has been a positive addition to your home. It’s especially wonderful to know that it is meeting your expectations for reliable performance and giving you confidence after your previous experience with another brand. Your satisfaction means a great deal to us, and we hope you enjoy many years of dependable, trouble-free use with your refrigerator.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for taking the time to share your feedback regarding your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator model PRFC2383AF. We are delighted to hear that your new refrigerator has been a great fit for your space and that it has been a positive addition to your home. It’s especially wonderful to know that it is meeting your expectations for reliable performance and giving you confidence after your previous experience with another brand. Your satisfaction means a great deal to us, and we hope you enjoy many years of dependable, trouble-free use with your refrigerator.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Professional Refrigerator
on May 20, 2026
Posted by: lukemt
[This review was collected as part of a promotion.] Recently purchased the Frigidaire Professional Refrigerator and so far so good! Love the sleek appearance, dual ice makers and quiet operation.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 22, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear you’re enjoying your Frigidaire Professional refrigerator and that the sleek design, dual ice makers, and quiet operation are all meeting your expectations so far. We appreciate you taking the time to share your experience.
If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8:30pm ET. — Reed
If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8:30pm ET. — Reed
Written by a customer while visiting frigidaire.com