Customer reviews from frigidaire.ca
Frigidaire - Professional 36 in. Wide 22.6 Cu. Ft. French Door Counter-Depth Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Average customer rating
3.9
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
67
4 Stars
58
3 Stars
16
2 Stars
7
1 Star
16
77%of customers recommend this product.
(
119 out of
154)
Customer Reviews for Frigidaire - Professional 36 in. Wide 22.6 Cu. Ft. French Door Counter-Depth Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Customer Rating
4
Space optimization
on July 10, 2026
Posted by: DavidD
I bough this refrigerator few weeks ago and despite que fact it's a counter depth version and having the ice dispenser on the door, there is plenty of space inside!
Only 3 little things I would improve:
- To have smoother freezer door rail / roller.
- To have the custom bottom drawer split in two, to avoid having to open both doors to access it.
- Improve the left door pivoting seal hatch to avoid it to bounce back when opening the door a bit to fast, which could end up with accidental problem when closing the door.
- To have smoother freezer door rail / roller.
- To have the custom bottom drawer split in two, to avoid having to open both doors to access it.
- Improve the left door pivoting seal hatch to avoid it to bounce back when opening the door a bit to fast, which could end up with accidental problem when closing the door.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, July 13, 2026
Hi DavidD!
Thank you for taking the time to share your detailed feedback with us. We're happy to hear that you’re enjoying the spacious design of your Frigidaire counter-depth refrigerator and that it provides the storage capacity you need despite its size and features.
We appreciate you sharing your suggestions regarding the freezer door operation, drawer design, and door seal hatch. Customer feedback like yours is important and helps us better understand your experience and identify opportunities for improvement.
We truly appreciate your support and are grateful that you chose Frigidaire. If you need any assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your detailed feedback with us. We're happy to hear that you’re enjoying the spacious design of your Frigidaire counter-depth refrigerator and that it provides the storage capacity you need despite its size and features.
We appreciate you sharing your suggestions regarding the freezer door operation, drawer design, and door seal hatch. Customer feedback like yours is important and helps us better understand your experience and identify opportunities for improvement.
We truly appreciate your support and are grateful that you chose Frigidaire. If you need any assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Did I get 2 Duds?
on July 8, 2026
Posted by: Yucky
I bought our fridge and noticed the ice maker wasn't making ice and after 8 service visits and repair attempts they replaced the whole fridge. Now 1 month after the getting the replacement fridge, the it shut off. Apparently a freezer power supply Fan is faulty. Now I have been waiting 3 weeks for a part and haven’t even used the fridge. Now I have I am using a Loaner fridge until repaired, so I can’t even give a great review of functionality as the 2 I have had in less than 8 months haven’t worked. Sadly I’m not sure I can recommend this fridge especially when the service techs say “yeah this is a known issue”….so fix them then proactively.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, July 9, 2026
Hi Yucky, thank you for sharing your feedback. We're sorry to hear about your experience with your PRFC2383AF refrigerator. We understand how frustrating it must be to experience multiple issues, a replacement unit, and now an extended wait for parts.
While we were unable to locate any previous contact with us pertaining to your concerns, we would like to ensure that you are properly assisted and that your appliance is performing as designed. Please connect with us via live chat at Frigidaire.ca or by calling 1-800-265-8352, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. Our Consumer Care team will be happy to review your situation and assist with the next steps.
— Reed
While we were unable to locate any previous contact with us pertaining to your concerns, we would like to ensure that you are properly assisted and that your appliance is performing as designed. Please connect with us via live chat at Frigidaire.ca or by calling 1-800-265-8352, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. Our Consumer Care team will be happy to review your situation and assist with the next steps.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Fridge drawer keep beeping saying adjusting temp
on June 27, 2026
Posted by: Olleyboy
Overall it’s an ok fridge but the drawers keep beeping a ridiculous amount and flashing adjusting temp. I thought maybe it was defective and needs fixed.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, June 29, 2026
Hi there, thank you for sharing your experience. We're glad to hear that you've been happy with your range's cooktop and convection oven performance. However, we're sorry to learn that the oven control panel has become unresponsive and now requires replacement. We understand how frustrating this must be.
We can see that you are already working with our Consumer Care team regarding this matter. For continued assistance and updates on your warranty repair, please continue working directly with them through live chat at Frigidaire.ca or by calling 1-800-265-8352, Monday–Friday, 8:30am–8:00pm ET.
— Reed
We can see that you are already working with our Consumer Care team regarding this matter. For continued assistance and updates on your warranty repair, please continue working directly with them through live chat at Frigidaire.ca or by calling 1-800-265-8352, Monday–Friday, 8:30am–8:00pm ET.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Terrible Appliance 3 Years Later
on June 22, 2026
Posted by: dontrecommenddontbuy
Have owned this fridge for less than 3 years and it has been nothing but a horrible experience. The door which has the water dispenser was not installed correctly so the bottom hinge is sagging and hits the freezer door whenever the freezer door is open and closed. The water dispenser on the door leaks when not in use. Finally, the unit is now gushing water at the bottom of it whenever it makes some strange sound, so I had to shut the water line down completely. Getting warranty service is also a nightmare fyi, even after purchasing their extended warranty. I will never recommend any of these appliances to anyone I know and will never purchase another product from the family of appliances affiliated with Frigidaire.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, June 23, 2026
Hi there, thank you for sharing your feedback, and we’re sorry to hear about the multiple concerns you’ve experienced with your refrigerator, including the door alignment, water dispenser leak, water leakage from the unit, and the challenges you’ve encountered while seeking service, as we understand how frustrating this situation must be. We can see that you are already working with our Consumer Care team regarding these concerns, and we would like to ensure you continue receiving assistance. For any additional support, please contact live chat at Frigidaire.ca or call 1-800-265-8352, Monday–Friday, 8:30am–8:00pm ET.
— Reed
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Runs very loud
on June 22, 2026
Posted by: Shop
I bought this fridge about two months ago. It is a nice looking fridge and the interior is nicely designed. However, it runs extremely loud. As well, you have to be very particular on where you place food items inside the fridge as most items placed near the back of the fridge freeze solid I had an appliance repair person come and take a look at the fridge. They said there was nothing mechanical wrong with the fridge and that was it's normal operating volume and the flow of air within the fridge does cause items to freeze at the back if placed infront of the vents.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, June 23, 2026
Hi Shop, thank you for sharing your feedback, and we’re sorry to hear about your concerns regarding the operating noise and food freezing inside your refrigerator, although we appreciate your comments about its appearance and interior design. We can see that you are already working with our Consumer Care team regarding these concerns, and we would like to ensure you continue receiving assistance. For any additional support, please contact live chat at Frigidaire.ca or call 1-800-265-8352, Monday–Friday, 8:30am–8:00pm ET.
— Reed
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Fantastic Appliance
on June 6, 2026
Posted by: MillGuy
My wife and I love this fridge. The layout inside is amazing even though it’s counter depth it seems to have as much room as our old full sized LG.
The dual ice system is perfect as we entertain a lot and this is the best idea I have ever seen.
The dual ice system is perfect as we entertain a lot and this is the best idea I have ever seen.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, June 8, 2026
Hi MillGuy!
Thank you for taking the time to share your experience. We are delighted to hear that you and your wife are loving your refrigerator and that the interior layout is working so well for your needs.
It’s great to know that the counter-depth design is still providing the spacious feel you had with your previous full-size refrigerator. We’re especially pleased that the dual ice system has been such a helpful feature for your entertaining needs and is adding convenience to your home.
We truly appreciate your kind feedback and thank you for choosing Frigidaire.
If you ever have any questions or need assistance in the future, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your experience. We are delighted to hear that you and your wife are loving your refrigerator and that the interior layout is working so well for your needs.
It’s great to know that the counter-depth design is still providing the spacious feel you had with your previous full-size refrigerator. We’re especially pleased that the dual ice system has been such a helpful feature for your entertaining needs and is adding convenience to your home.
We truly appreciate your kind feedback and thank you for choosing Frigidaire.
If you ever have any questions or need assistance in the future, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Storage better than expected
on May 25, 2026
Posted by: Magoo495
Doors hold large items leaving plenty of room on the shelves. Holes more than our last 29 ft.³ fridge.
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, May 26, 2026
Thank you for taking the time to share your feedback! We’re so glad to hear that you’re enjoying your refrigerator and finding the door storage spacious enough for large items.
It’s wonderful to know that the interior layout is giving you even more usable space on the shelves compared to your previous refrigerator. We truly appreciate your kind words and are happy the design is working well for your needs.
Thank you again for choosing Frigidaire. We hope your refrigerator continues to serve you well for many years to come. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.ca or call 1-(800) 265-8352, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
It’s wonderful to know that the interior layout is giving you even more usable space on the shelves compared to your previous refrigerator. We truly appreciate your kind words and are happy the design is working well for your needs.
Thank you again for choosing Frigidaire. We hope your refrigerator continues to serve you well for many years to come. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.ca or call 1-(800) 265-8352, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Do not buy
on May 6, 2026
Posted by: KalV
4 months old. Lost all power. Food spoiled. Would not recommend at all. Repair service is taking weeks
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, May 7, 2026
Hi KalV,
We’re sorry to hear your refrigerator lost power and that you experienced food loss. We understand how frustrating this situation can be, especially with a newer appliance.
For basic troubleshooting, please try checking the power cord connection, confirming the outlet is working properly by testing another device, and checking your home’s circuit breaker or GFCI outlet. You may also try unplugging the refrigerator for 5 minutes and then plugging it back in to reset the unit.
If the issue continues, we recommend contacting our Consumer Care Team for further assistance and service support. You can reach us through live chat at Frigidaire Canada or by phone at 1-800-265-8352 Monday - Friday, 8:30am – 8pm ET.
— Reed
We’re sorry to hear your refrigerator lost power and that you experienced food loss. We understand how frustrating this situation can be, especially with a newer appliance.
For basic troubleshooting, please try checking the power cord connection, confirming the outlet is working properly by testing another device, and checking your home’s circuit breaker or GFCI outlet. You may also try unplugging the refrigerator for 5 minutes and then plugging it back in to reset the unit.
If the issue continues, we recommend contacting our Consumer Care Team for further assistance and service support. You can reach us through live chat at Frigidaire Canada or by phone at 1-800-265-8352 Monday - Friday, 8:30am – 8pm ET.
— Reed
Written by a customer while visiting frigidaire.ca