Customer reviews from frigidaire.ca
Frigidaire - Professional 22.6 Cu. Ft. French Door Counter-Depth Refrigerator with CrispSeal Technology - Stainless Steel
Average customer rating
4
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
55
4 Stars
46
3 Stars
8
2 Stars
5
1 Star
13
80%of customers recommend this product.
(
96 out of
120)
Customer Reviews for Frigidaire - Professional 22.6 Cu. Ft. French Door Counter-Depth Refrigerator with CrispSeal Technology - Stainless Steel
Customer Rating
1
Poor design
on January 21, 2023
Posted by: JlkJ
Freezes in the back. The water hook up is terrible
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist, January 24, 2023
Oh no, JIKJ! We’re disappointed to learn about your experience with the refrigerator. This is not the effortless experience we want for any of our consumers. We’re ready to help and sent an email to gather additional information. -Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Poorly made, issue after issue for 3 of the same units
on February 5, 2023
Posted by: Loon
We bought one in 2016 and has no issues at all. During a thunder storm, it got hit by lightening. We got a replacement and the door didn't close properly. Due to the 3m wait for appliances during covid, we repaired it rather then returned it then had to wait 3m for a replacement. We had 7 repairs on the door slides before they agreed to replace the unit. New unit comes, we plug it in, the auger for the ice maker won't turn off. Hit water, it runs constantly. They send us a new unit 2 weeks later,the water dispenser drips constantly. I swear these are so poorly made, in Mexico, that your guaranteed to have a defect of some sort! It's a shame because it's beautiful and spacious and has a great look, but it's cheaply made IMO
No, I would not recommend this to a friend.
Response from frigidaire.caBy Angel, Online Outreach Specialist, February 7, 2023
Hello, Loon. We are sorry to hear that you have had to deal with these circumstances. This is not how our customer encounters are meant to be. We would like to learn more about this interaction so we can ensure that this does not occur again.
For Dispenser Leak, you can check to see if there's any ice blocking or frost forming around the outside or inside of the chute, if yes, open the door and look down the chute to clear any frost or ice buildup. If issue persist, please feel free to connect with us at 1-800-265-8352, Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist you.
Kindly,
Angel
For Dispenser Leak, you can check to see if there's any ice blocking or frost forming around the outside or inside of the chute, if yes, open the door and look down the chute to clear any frost or ice buildup. If issue persist, please feel free to connect with us at 1-800-265-8352, Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist you.
Kindly,
Angel
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Poor quality
on March 10, 2023
Posted by: Massimo
Got the “ professional “ appliances ( fridge , stove & dishwasher ), thinking we are getting a better product. Problems from every angle , fridge freezes everything , lost a good amount of groceries, sounds really loud at some points of the day , stove literally sounds like generator when it’s on , and when it’s off for over an hour , and dishwasher doesn’t clean properly, very disappointing and disappointed overall, just get the run arounds when speaking to anyone …. Hopefully no one else runs into these problems , stay away ….
No, I would not recommend this to a friend.
Response from frigidaire.caBy Lauren, Online Outreach Specialist, March 13, 2023
Good day! We are sorry to hear that you have had to deal with these circumstances. We would love to make sure your complaints are immediately addressed. For us to further investigate, please contact us through Live Chat or by phone at (800) 265-8352 between the hours of 8:30 a.m. and 8:00 p.m. EST, Monday through Friday.
Warmest Regards,
Lauren
Warmest Regards,
Lauren
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Poor quality
on April 4, 2023
Posted by: SteveToronto
Bought this unit in May 2022. Within 6 months started having problems. The ice maker in the fridge section has been repaired twice and still remains an issue. Keeps freezing up and now leaks. The freezer broke down and just had the electrical panel and fan replaced. Fingers crossed. Very disappointed with the brand especially as it's supposed to be the higher-end "Professional" unit.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Rowena , Online Outreach Specialist, April 5, 2023
Dear Valued Customer! We apologize that this has been your experience with your refrigerator. Please know that it's important for us to hear if our products are meeting our consumers' expectations. Please be on the look out for an email so we can better help you with the issue surrounding your refrigerator. Should you have additional concern please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
-Rowena
-Rowena
Written by a customer while visiting frigidaire.ca
Customer Rating
2
The verdict is to be determined
on February 10, 2024
Posted by: Rakman
This is a replacement fridge in less than a year as the first one had issues from the factory. This fridge seems to be running too much but is working for the first two weeks, we will see……
Response from frigidaire.caBy Maria, Online Outreach Specialist, February 12, 2024
Thank you for taking the time to leave us a feedback. If there is anything we can do to provide you any assistance, please let us know. You can reach out to us at 1-(800) 265-8352 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great fridge
on April 26, 2024
Posted by: Rmadge
We did full kitchen Reno and bought this fridge. Love the size, the water/ice dispenser and especially the extra ice in freezer drawer, a great bonus!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Terrible Quality - multiple replacements, multiple issues
on March 21, 2023
Posted by: Thunder
TERRIBLE quality. Purchased the unit late 2022 and the freezer did not seal properly so replacement was sent. The second unit had a control panel error code within hours of plugging it in. Another replacement was determined. The 3rd and current fridge arrives and has a very loud whining fan noise, along with the entire unit not being level. There is not way to level the fridge side to side, only front to back. Lastly, the right door was clearly not installed properly as the lower hinge is crooked causing the door to droop. To top it off, having to swap out the fridge 3 times has left lines in our vinyl floors from pulling the fridge out repeatedly. We bought this fridge for the dual ice maker and look, and are questioning our decision.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, March 22, 2023
Hi, Thunder. We're sorry to hear you feel this way. We strive to ensure we provide the best experience possible for our consumers. We can understand your frustration and offer our sincere apology for all the inconvenience. We hope there is something we can do to make you feel better, and we want to provide the best options and resolutions for your concern. Please feel free to connect with us via phone at 800-265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Sincerely,
Ruth
Sincerely,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Frustrated!
on February 26, 2024
Posted by: NEIGHBOR
I bought this 3 weeks ago and my water filter no longer works. I am a first time customer buying a fridigaire product and so far very disappointed.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maria, Online Outreach Specialist, February 27, 2024
We would like to sincerely apologize for the troubles you've been experiencing with your new refrigerator. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We can understand your frustration and we are here to help. Upon review, we've seen that you're already working with our customer care team to have this issue addressed. For any additional assistance, please do reach out to us at 1-(800) 265-8352 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.ca