Customer reviews from frigidaire.com
Frigidaire - Professional 22.6 Cu. Ft. French Door Counter-Depth Refrigerator with CrispSeal Technology - Stainless Steel
Average customer rating
4.5
(442 Reviews)
Rating breakdown 442 reviews
5 Stars
306
4 Stars
86
3 Stars
22
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 22.6 Cu. Ft. French Door Counter-Depth Refrigerator with CrispSeal Technology - Stainless Steel
Customer Rating
2
condensation inside freezer gasket
on October 17, 2022
Posted by: joancarol
[This review was collected as part of a promotion.] I am not happy with this refrigerator because the freezer door does not line up with the top 2 doors. Because of this, I see condensation lying on the top of the freezer gasket; there is an air leak somewhere. Also, I have noticed white crystals of freezer condensation on frozen foods. The unit is quite beautiful and the interior lighting is super.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, October 18, 2022
We are disappointed to learn you are not happy with the refrigerator. If the doors are not aligned with each other, you may have issues with the unit operating properly. Please see page 9 in the Use Care Guide for instructions on how to align the doors. If the issue persists, please connect with us via chat on Frigidaire.com or call us at 800-374-4432 and we would be happy to help. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
on November 28, 2022
Posted by: JoeCon
[This review was collected as part of a promotion.] We like this fridge a lot. We purchased the counter depth and still have plenty of room for the two of us This fridge has two ice makers and has provided all the ice we needed for our party of 12.The door dispenser has a light that comes on gradually so your not blinded in the dark or you can turn it on and use it as a night light if so desired.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Need new Refrigerator
on May 25, 2023
Posted by: MabieWillis22
[This review was collected as part of a promotion.] Can't use the ice maker because the ice melts. Air is getting into the fridge and causing heavy condensation. When the compressor cycles, it rattles the whole refrigerator. Its Not quiet. So yeah...we would like a new refrigerator.
Response from frigidaire.comBy Christi, Online Outreach Specialist, May 29, 2023
Thanks for the feedback, valued customer. We're sorry to hear that this has been your experience with your refrigerator and that you've brought your concerns to our attention. High-efficiency refrigerators may introduce unfamiliar sounds. These sounds normally indicate that the refrigerator is operating correctly. You will see the normal operating sound on page 37 of the Complete Owner's Guide manual for noise issues. If this does not resolve the issue, please contact us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Design
on April 8, 2024
Posted by: DanMer1989
[This review was collected as part of a promotion.] This fridge unbelievably had no way to lock the door ice and water dispenser. That means no ability to clean the thing without getting water or ice dumped all over you. How this made it past the designers is a mystery, even the most basic of door dispense fridges has this ability, but somehow, not this one. Also poor finish quality on the stainless, missing chunks of the smudge-proof cover. Worst fridge I've had, definitely not worth the money. Save yourself the trouble and get literally any other fridge.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 9, 2024
Hi, Danmer. We appreciate your time in providing feedback. We're sorry to hear that some of the designs and features of your unit did not meet your expectations. We are always concerned that every consumer has high-quality, user-friendly equipment in their homes. We are here if you ever need any help. Kindly reach out to us via chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Replaced
on August 12, 2022
Posted by: Keru
[This review was collected as part of a promotion.] After nine years my Electrolux Refrigerator failed. I ended up purchasing the Frigidaire Professional because it was the only refrigerator that was actually the depth it professed to be. I love my choice. My fresh food stays fresher than before. It is a beautiful appliance.
Written by a customer while visiting frigidaire.com
Customer Rating
5
High end and spacious!
on September 9, 2022
Posted by: Amonks
[This review was collected as part of a promotion.] We love our new refrigerator! It is high end, looks amazing and is so much more spacious than the side by side we had before! plus it has a ton of features and neat storage nooks! The drawers are on rollers so they open and close smoothly. Overall- I love it! We waited a very long time due to supply chain issues caused by the pandemic but it was so worth the wait! We do have a valve issue but our local dealer is on the job to get it fixed asap! We have only Frigidaire appliances throughout our home!
Written by a customer while visiting frigidaire.com
Customer Rating
4
on October 11, 2022
Posted by: J_dederick
[This review was collected as part of a promotion.] Overall I love the fridge. I only wish there were a small shelf on the freezer door. I think it would get in the way of the slot pocket on the freezer door, so I understand why there isn’t one. But then the screws should face out, not in. With that one small change this would be a 5 star review.
Written by a customer while visiting frigidaire.com
Customer Rating
2
on October 15, 2022
Posted by: raetom
[This review was collected as part of a promotion.] So far it's ok; however you never know what's going to happen in the next few months. this is the second one in two years; purchased dishwasher, stove and microwave and all have had to have repairs within the first year.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, October 17, 2022
Thank you for sharing your story, Raetom. We're happy to hear that your refrigerator is working so well for you. We can understand your apprehension and are here if you may have any questions or concerns with using your new appliance. Please feel free to Live Chat with us or contact us by phone at 1-800-374-4432, Monday-Friday, 8:30 am-8: 00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com