Customer reviews from lg.com
LG - STUDIO Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
12
4 Stars
5
3 Stars
1
2 Stars
1
1 Star
3
Customer Reviews for LG - STUDIO Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
1
Color disappointment! Design team color fail
on March 27, 2024
Posted by: Npislee
The color of the essence white is definitely not what was displayed in the photos when I bought my.. it does not match even close to a crushed bronze or a gold like my other knobs and fixtures.. very disappointing...
Quality
4
Features
1
Value
1
Response from lg.comBy LG, June 6, 2024
Hello, we appreciate you sharing your feedback regarding the color of your SRFB27W3 refrigerator in Essence White. We understand how important it is for the product to match your expectations and complement your existing décor.
We apologize for any inconvenience caused by the discrepancy between the color displayed in the photos and the actual appearance of the refrigerator. Your feedback regarding the color accuracy is valuable to us, and we'll be sure to pass it along to the appropriate team for consideration.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to send us a private message on social media @LGUSSupport. We're here to help ensure your satisfaction with your LG appliance. Thank you for choosing LG. —MC
We apologize for any inconvenience caused by the discrepancy between the color displayed in the photos and the actual appearance of the refrigerator. Your feedback regarding the color accuracy is valuable to us, and we'll be sure to pass it along to the appropriate team for consideration.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to send us a private message on social media @LGUSSupport. We're here to help ensure your satisfaction with your LG appliance. Thank you for choosing LG. —MC
Response from lg.comBy LG, June 6, 2024
We want to thank you for taking this time to communicate with us about your thoughts. Thank you for sharing your experience with us regarding your LG SRFB27W3. We understand the concern you had with the color not matching your expectations. Your feedback is important, and we want to assist you in resolving this matter promptly. Please send us a private message on social media using @LGUSSupport with your contact information and specific details about the color discrepancy, and our team will be in touch to explore possible solutions. We appreciate your patience and understanding. -Charles
Written by a customer while visiting lg.com
Customer Rating
2
Handles not gold, not happy
on April 2, 2024
Posted by: Handles are not gold
from Haverstraw, NY
[This review was collected as part of a promotion.] Very dissapointed, the handles are not gold as shown on the pictures, they are a rose gold and now does not match my handles on my kitchen cabinets, I am very upset.
Pros: Style/Design
Quality
2
Features
1
Value
1
Response from lg.comBy LG, June 9, 2024
We appreciate you sharing your feedback regarding the handles of your LG refrigerator, model SRFB27W3. We understand the disappointment with the color not matching your expectations based on the pictures. We always try our best to give our clients the best service we can; therefore, it's distressing for us to learn of your concern. If you need further assistance, please send us a private message on social media using @LGUSSupport with your contact information. Our team will be in touch to explore possible solutions and address your concerns. ^Win
Written by a customer while visiting lg.com
Customer Rating
5
ice machine work well
on August 29, 2024
Posted by: astan
from meridian id
[This review was collected as part of a promotion.] all is well with my 9 month purchase and enjoying the water filter
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Poor Quality
on December 26, 2024
Posted by: Betsy411
Do not buy LG appliances. They won’t last you longer than a few years. While costing $$$. My oven went then my stove knobs all broke. Woke up a week later and my refrigerator is no longer cold. I have had these appliances for six years in February. Stay away from LG!
Response from lg.comBy LG Digital Care Team, January 3, 2025
Hey there Betsy! We want to help get the knobs on your stove back up and running, as well as keep your LG refrigerator nice and cool again. Please send us a private message on social media at @LGUSSupport with your contact details, the model numbers for the stove and refrigerator, and details about what's happening with each unit, and we'll be ready to look into this further with you! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Gret features
on September 19, 2024
Posted by: s andy
[This review was collected as part of a promotion.] Purchased in Jan 2024 all is well easy to order water filter online or by phone
Written by a customer while visiting lg.com
Customer Rating
5
So much storage
on July 26, 2024
Posted by: KelseyL
Love the essence white finish and the brass handles. The inside of the fridge is gorgeous with the charcoal color and love the water dispenser on the inside vs the outside. Really impressed with the amount of storage for a counter depth fridge! Love everything about it so far
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
New refrigerator
on August 13, 2024
Posted by: Joan0
from Columbia, SC
I love the style and the counter depth feature. The refrigerator is very roomy. The freezer is a little of a challenge to organize but I am sure I will get there.
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
ice maker with filter great
on August 18, 2024
Posted by: stanja
from Meridian Id
[This review was collected as part of a promotion.] Bought the firs part of the year and all working well
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com