Customer reviews from danby.com
Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Average customer rating
3.9
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
68
4 Stars
37
3 Stars
10
2 Stars
10
1 Star
19
74%of customers recommend this product.
(
67 out of
90)
Customer Reviews for Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Customer Rating
1
Good while it works. Terrible Replacements
on November 30, 2022
Posted by: bob59
from Illinois
While it was working, It worked really well and I was happy with it. Unfortunately, it stopped being able to pull out water from the air. Using the warranty, there was no issue, I got a replacement sent out, unfortunately it would not pull out humidity(empty basket after several hours in 70+% humidity.) Warranty sent another replacement. That one smelled of wet dog and strong perfume and the basket had a lot of residue on it. Not something you want to see in a refurbished product that deals with air quality. Reached out again, once again I have received a dirty unit(literal patch of black slime in the basket and dirt and hair in the filter. The plug also looked like it was dragged along the highway.). I don't know if there is any quality control in their refurbished units. At this point I am calling it a loss disposing the units properly is starting to add up in cost. Pictures below of are the latest replacement that just arrived.
No, I would not recommend this to a friend.
Response from danby.comBy Earl , Customer Service, January 16, 2023
Hi Bob59
We are sorry to hear about your experience. All Danby products are thoroughly inspected by our quality control team. Our quality and warehouse teams ensure that the units are not damaged before they are brought to the retail store. If the product is damaged and our customer requests a replacement, we will send them a new unit, not a refurbished or used unit. We want to discuss your experience and make things right. Please reach out again to our customer service team, and we’d be happy to look into this for you. Contact us at consumerservice@danby.com or fill in your information at https://www.danby.com/support/
Regards,
Earl
We are sorry to hear about your experience. All Danby products are thoroughly inspected by our quality control team. Our quality and warehouse teams ensure that the units are not damaged before they are brought to the retail store. If the product is damaged and our customer requests a replacement, we will send them a new unit, not a refurbished or used unit. We want to discuss your experience and make things right. Please reach out again to our customer service team, and we’d be happy to look into this for you. Contact us at consumerservice@danby.com or fill in your information at https://www.danby.com/support/
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
4
Great when you can get the bucket in correctly.
on April 13, 2023
Posted by: KateS
from Pennsylvania USA
This worked great but like all others the bucket reinsertion is tough! I dont have an issue with the pump arm coming down, my issue is it spews in bucket and spews on floor 1/2 & 1/2. This just started happening. I get the bucket in to the last 1/2” then I have to forcefully hit it with the hand to get it flush.
No, I would not recommend this to a friend.
Response from danby.comBy Earl , Customer Service, April 14, 2023
Hello,
Thank you for taking the time to leave a positive review about your Danby dehumidifier. We're glad to hear that you find it to be effective at reducing humidity in your space. We're sorry to hear that you've had some difficulty reinserting the bucket. Our team would be happy to look into this further and see if there are any solutions we can offer to make the process easier for you. Please feel free to contact us by sending an email to consumerservice@danby.com if you have any further questions or concerns.
Thank you for choosing Danby!
Best regards,
Earl
Thank you for taking the time to leave a positive review about your Danby dehumidifier. We're glad to hear that you find it to be effective at reducing humidity in your space. We're sorry to hear that you've had some difficulty reinserting the bucket. Our team would be happy to look into this further and see if there are any solutions we can offer to make the process easier for you. Please feel free to contact us by sending an email to consumerservice@danby.com if you have any further questions or concerns.
Thank you for choosing Danby!
Best regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
5
Trusted and reliable brand.
on May 25, 2023
Posted by: JPrice
from Dauphin Manitoba
Danby is a trusted brand! Great machine with great features! I highly recommend Danby products.
I would recommend this to a friend!
Written by a customer while visiting danby.com
Customer Rating
4
Perfect for task
on May 26, 2023
Posted by: DP 1990
from Red Bank, NJ
Cannot be happier with this purchase. It has been very good at what it was needed for. We have excessive humidity on the top floor of a three floor townhome. It dehumidifies about 1300 sq feet effectively.
Written by a customer while visiting danby.com
Customer Rating
5
Great Quality Dehumidifier with many new features.
on May 28, 2023
Posted by: TimK123
This is my third Danby dehumidifier. The previous two lasted over ten years each. This new one has added features including a pump that would be helpful for me. The Dehumidifier is working great so far.
Written by a customer while visiting danby.com
Customer Rating
2
Great for two years then freezing issues with no dirt of the coils.
on June 2, 2023
Posted by: Shrink18
Worked great for 2 years. Started with emptying every other day in the unfinished basement to gravity drip after maybe 6 months. No issues with keeping filter or coils clean. Bucket was an issue afrer a while. One of the reasons i changed to drip feed. Started having issues 1 month after the 2 year warranty ended with it freezing over the bottom part of the coils. Nothing working other then turning off to let it melt and then starting it back up hours later which is a pain. And for some reason it drips under the machine now as well. Something just wrong with unit as not dirty and starts to freeze almost instantly to a nice thick block within hours. Day or two and it's almost out the filter so doing this review as a heads up.
Response from danby.comBy Earl, customer service, April 25, 2025
Hi,
I'm sorry to hear you're experiencing freezing issues with your Danby dehumidifier after two years of great performance. This can sometimes happen due to factors like high humidity levels or blocked airflow. We recommend checking the placement and ensuring good ventilation.
If you need assistance, please reach out to our consumer service team at consumerservice@danby.com to explore further options.
Regards,
Earl
I'm sorry to hear you're experiencing freezing issues with your Danby dehumidifier after two years of great performance. This can sometimes happen due to factors like high humidity levels or blocked airflow. We recommend checking the placement and ensuring good ventilation.
If you need assistance, please reach out to our consumer service team at consumerservice@danby.com to explore further options.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
5
Very good dehumidifier
on June 3, 2023
Posted by: Gordie
Works very well in 2200 sq ft basement. Love the built in pump.
Written by a customer while visiting danby.com
Customer Rating
1
bad sensor
on June 5, 2023
Posted by: jimbousa
from pennsylvania
I have a new house with a poured wall cement basement. This dehumidifier works well for removing moisture in the basement. However, when emptying the bucket full of water, it must be reinserted 10 to 15 times for the unit to turn on again.
Response from danby.comBy Earl, customer service, April 17, 2025
Hi Jim,
Thank you for your feedback. I’m sorry to hear about your experience with the dehumidifier. It sounds like you may be encountering an issue with the bucket sensor not recognizing it upon reinsertion. Please ensure the bucket is seated correctly and try cleaning the sensor area.
If you need further assistance, please reach out to our consumer service team at consumerservice@danby.com.
Regards,
Earl
Thank you for your feedback. I’m sorry to hear about your experience with the dehumidifier. It sounds like you may be encountering an issue with the bucket sensor not recognizing it upon reinsertion. Please ensure the bucket is seated correctly and try cleaning the sensor area.
If you need further assistance, please reach out to our consumer service team at consumerservice@danby.com.
Regards,
Earl
Written by a customer while visiting danby.com