Customer reviews from danby.com
Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Average customer rating
3.9
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
68
4 Stars
37
3 Stars
10
2 Stars
10
1 Star
19
74%of customers recommend this product.
(
67 out of
90)
Customer Reviews for Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Customer Rating
4
good looking effective dehumidifier
on July 7, 2021
Posted by: brucef
from detroit
works and looks great except for the hassle with sliding the bucket in and out, having to play with the pump arm each time.
Response from danby.comBy Earl, Customer Service, July 13, 2021
Hi Brucef,
Thank you for the rating and we are happy to know that you like your dehumidifier. Your feedback is highly valued, and we are constantly working towards improving our products and appreciate any feedback you can provide to achieve this. Would you mind sending your feedback to consumerservice@danby.com and making sure to include the model number in the subject line?
Sincerely,
Earl
Thank you for the rating and we are happy to know that you like your dehumidifier. Your feedback is highly valued, and we are constantly working towards improving our products and appreciate any feedback you can provide to achieve this. Would you mind sending your feedback to consumerservice@danby.com and making sure to include the model number in the subject line?
Sincerely,
Earl
Written by a customer while visiting danby.com
Customer Rating
2
Great for 2 years. Can't recommend without that short of life.
on June 2, 2023
Posted by: Shrink18
from Atlanta GA
Worked great for unfinished 1600 sqft basement for exactly 2 years. Started having issues with freezing over and the auto defrost is not working. Filter clean and coils clean so not sure what happened. Was on continuous gravity drip for most the machines life. Wish if would last longer then two years. Price of the unit is almost twice what I paid in May of 2021 now.
Response from danby.comBy Earl, customer service, April 25, 2025
Hi,
Thank you for sharing your experience. I understand how frustrating it is to encounter issues after two years. Freezing can occur from low temperatures or high humidity levels. Please reach out to our consumer service team at consumerservice@danby.com for further assistance, and they can help you explore possible solutions.
Regards,
Earl
Thank you for sharing your experience. I understand how frustrating it is to encounter issues after two years. Freezing can occur from low temperatures or high humidity levels. Please reach out to our consumer service team at consumerservice@danby.com for further assistance, and they can help you explore possible solutions.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
1
Water bucket difficult to put in, pump out let leaking
on July 30, 2021
Posted by: Kingneptune of new jersey
After using 2 times we having water all over floor from water pump outlet when bucket fills to top. Also multiple attempts and constant adjusting device-pump arm inside unit to get water bucket into unit. The pump arm constantly falls down not stay in place and forces you to act very fast to push water bucket into unit . Water bucket hard to align . I fear over time this struggling will affect integrity of buck and ultimately cause bucket to get stress fractures/ crack. Instruction manual does not depict parts that come with it and how to attach drain tubing.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, Customer Service, August 4, 2021
Hi,
This is not the experience we want you to have. Please be sure that the pump arm has to be pushed upward before you put the water bucket in. It’s normal for the pump arm to falls once the bucket is being removed. Also, try to remove/check the pump drain hose to secure that the hose was correctly inserted. Lastly, double-check maybe the PUMP was ON, but there is no drain hose which will cause a water leak. If the issue persists, please send an email to our consumer department so that they can provide you other troubleshooting steps that might resolve the issue of your appliance. Contact us at consumerservice@danby.com or fill in your information at https://www.danby.com/support/.
Regards,
Earl
This is not the experience we want you to have. Please be sure that the pump arm has to be pushed upward before you put the water bucket in. It’s normal for the pump arm to falls once the bucket is being removed. Also, try to remove/check the pump drain hose to secure that the hose was correctly inserted. Lastly, double-check maybe the PUMP was ON, but there is no drain hose which will cause a water leak. If the issue persists, please send an email to our consumer department so that they can provide you other troubleshooting steps that might resolve the issue of your appliance. Contact us at consumerservice@danby.com or fill in your information at https://www.danby.com/support/.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
5
works great
on January 12, 2022
Posted by: JohnDavid
from Seattle Washington
Has a washable filter so that you won't need to ever replace it. Quiet operation.
I would recommend this to a friend!
Response from danby.comBy Earl, Customer Service, January 14, 2022
Hello John David,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Welcome to the Danby family of products!
Regards,
Earl
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Welcome to the Danby family of products!
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
1
Waste of money!
on August 20, 2024
Posted by: rlagrotta
Doesn't last! In a clean, summer only application, this unit stopped dehumifying shortly out of the warranty period. Very disapointed! Google search of the error code indicated it needed an eloborate repair to part of its control board. No repair shops in St Louis, MO metro area. Unless you like filling landfills, don't waste your time and money buying Danby products!
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, December 16, 2024
Hello rlagrotta,
I’m sorry to hear about your experience with our dehumidifier. I can understand how frustrating it must be if it stopped performing effectively. Sometimes, issues can arise from environmental factors or user settings. I recommend checking the filter and ensuring proper placement. If you need further assistance, please reach out to our consumer service team at consumerservice@danby.com. We’re here to help you find a resolution.
Regards,
Earl
I’m sorry to hear about your experience with our dehumidifier. I can understand how frustrating it must be if it stopped performing effectively. Sometimes, issues can arise from environmental factors or user settings. I recommend checking the filter and ensuring proper placement. If you need further assistance, please reach out to our consumer service team at consumerservice@danby.com. We’re here to help you find a resolution.
Regards,
Earl
Written by a customer while visiting danby.com
Posted by: Hank
from North Carolina
Verified Purchase:Yes
Put this in my huge crawl space and has been a great asset for keeping the moisture down.
I would recommend this to a friend!
Response from danby.comBy Customer Service, January 13, 2021
I am glad to hear you are enjoying your Danby 50 pint dehumidifier with pump. Thank you for being a part of the Danby Family.
Regards,
Earl
Regards,
Earl
Written by a customer while visiting danby.com
Posted by: Noneya
from Middle River, Md.
Verified Purchase:Yes
We have a damp basement, this dehumidifier does a great job at helping to dehumidifying and dry the basement.
I would recommend this to a friend!
Response from danby.comBy Customer Service, January 13, 2021
Thank you for taking the time to write a review. We appreciate your feedback on the Danby 50 pint dehumidifier with pump.
Regards,
Earl
Regards,
Earl
Written by a customer while visiting danby.com
Posted by: RAMM
from Columbus Ohio
Verified Purchase:Yes
I purchased this in April and it froze in September! Other dehumidifiers I have had over the past 40 years have each lasted several years. This was a terrible purchase!
No, I would not recommend this to a friend.
Response from danby.comBy Customer Service, January 14, 2021
Hi, We regret to hear you are not happy with your Danby 50 pint dehumidifier with pump. There are several reasons this could have occurred, please contact our customer service team, and we'd be happy to look into this for you.
To get in direct contact with our Customer Service team, please try the web form on our website https://www.danby.com/support/ for a quick resolution.
Regards,
Earl
To get in direct contact with our Customer Service team, please try the web form on our website https://www.danby.com/support/ for a quick resolution.
Regards,
Earl
Written by a customer while visiting danby.com