Customer reviews from danby.com
Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Average customer rating
3.9
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
68
4 Stars
37
3 Stars
10
2 Stars
10
1 Star
19
74%of customers recommend this product.
(
67 out of
90)
Customer Reviews for Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Posted by: Jackie Wisconsin
Verified Purchase:Yes
Looks good. Running sound is not too loud. Easy to empty. Great for our laundry room. (We have one in each house.) Thanks for making a great product and for standing behind it.
Written by a customer while visiting danby.com
Posted by: 7777
Verified Purchase:Yes
Dehumidifies, set it up and have ignored it with no issues.
I would recommend this to a friend!
Written by a customer while visiting danby.com
Customer Rating
3
Parts
on September 10, 2021
Posted by: triplej
from North Carolina
I am looking for a parts diagram for a DDR050EBPWDB. I think I need the drain port to attach the small clear hose. The bucket fills quickly and I need it to continuously drain. The manual does not provide any pictures or part list.
Response from danby.comBy Earl, Customer Service, September 16, 2021
Hi Triplej,
Thank you for your review. Regarding parts concerns, we suggest you visit our Danby parts website and you will see the different parts and accessories for your unit. If the parts you are looking for are not available, you can call customer service to help you solve your problem.
Thanks,
Earl
Thank you for your review. Regarding parts concerns, we suggest you visit our Danby parts website and you will see the different parts and accessories for your unit. If the parts you are looking for are not available, you can call customer service to help you solve your problem.
Thanks,
Earl
Written by a customer while visiting danby.com
Customer Rating
5
GREAT DEHUMIDIFIER AFTER 1 YEAR
on June 14, 2022
Posted by: Bob P
from Tennessee
Is MUCH quieter than a GE dehumidifier I have. Also, will never buy another dehumidifier without a pump. Love this, no more emptying the bucket every few hours! And the smaller plastic tubing is SO much better than a hose because it easily fits in a sink or bathtub drain. I was worried about it possibly leaking because you just shove the tubing into a hole in the back of the unit. But it has NEVER leaked!
Love your dehumidifier so far!
Love your dehumidifier so far!
I would recommend this to a friend!
Response from danby.comBy Earl, Customer Service, June 27, 2022
Hi Bob,
Thank you so much for your wonderful review! We appreciate you taking the time to share your experience with us! We look forward to providing you with great products and service again! Thank you for choosing Danby Products. We look forward to serving you for many years to come!
Regards,
Earl
Thank you so much for your wonderful review! We appreciate you taking the time to share your experience with us! We look forward to providing you with great products and service again! Thank you for choosing Danby Products. We look forward to serving you for many years to come!
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
1
Stopped pumping
on July 3, 2022
Posted by: Leo817
from Georgia
Bought this in Aug 2021 and it has stopped pumping.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, Customer Service, August 2, 2022
Hello Leo817,
It’s important to us that our customers are more than satisfied, and we would like the opportunity to resolve this issue immediately. We can help you investigate the issue, and you may send us a message to assist you with this. Contact our consumer support team at consumerservice@danby.com or fill out your information at https://www.danby.com/support/
Regards,
Earl
It’s important to us that our customers are more than satisfied, and we would like the opportunity to resolve this issue immediately. We can help you investigate the issue, and you may send us a message to assist you with this. Contact our consumer support team at consumerservice@danby.com or fill out your information at https://www.danby.com/support/
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
1
Great unit - until the warranty expired
on July 6, 2022
Posted by: Bobster
from Maryland
Most quiet dehumidifier I have ever purchased. However, it failed on the 25th month of ownership. Warranty is for 24 months. Perfectly planned obsolescence by Danby engineers. Will not buy Danby again.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, Customer Service, August 2, 2022
Hi Bobster,
We value our customer's satisfaction and want to ensure that you are happy with your purchase. Please get in touch with our customer service team to further investigate the problem with your device. Contact us at consumerservice@danby.com or fill out your information at https://www.danby.com/support/
Regards,
Earl
We value our customer's satisfaction and want to ensure that you are happy with your purchase. Please get in touch with our customer service team to further investigate the problem with your device. Contact us at consumerservice@danby.com or fill out your information at https://www.danby.com/support/
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
2
It was great when it worked
on August 5, 2022
Posted by: BHunt
from North Carolina
This dehumidifier has a 2 year warranty. Mine quit at the 2 year, three week mark. When it worked, it was great. Now not so much. Buyer beware.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, Customer Service, August 22, 2022
Hi Bhunt,
It’s important to us that our customers are more than satisfied, and we would like the opportunity to resolve this issue immediately. We can help you investigate the issue, and you may send us a message to assist you with this. Contact our consumer support team at consumerservice@danby.com or fill out your information at https://www.danby.com/support/ Regards, Danby Support Team
Regards,
Earl
It’s important to us that our customers are more than satisfied, and we would like the opportunity to resolve this issue immediately. We can help you investigate the issue, and you may send us a message to assist you with this. Contact our consumer support team at consumerservice@danby.com or fill out your information at https://www.danby.com/support/ Regards, Danby Support Team
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
1
it stopped working in less than a year
on September 6, 2022
Posted by: cenkc
from NJ
it builds up frost and stop working only using electricity! I contacted their support, they are not even answering!
No, I would not recommend this to a friend.
Response from danby.comBy Earl, Customer Service, September 7, 2022
Hi Cenkc,
Customer satisfaction is very important to us, and we want to make sure you are happy with your purchase. Please get in touch with our customer service team to further investigate the problem with your device. Contact us at consumerservice@danby.com or fill out your information at https://www.danby.com/support/
Regards,
Earl
Customer satisfaction is very important to us, and we want to make sure you are happy with your purchase. Please get in touch with our customer service team to further investigate the problem with your device. Contact us at consumerservice@danby.com or fill out your information at https://www.danby.com/support/
Regards,
Earl
Written by a customer while visiting danby.com