Customer reviews from danby.com
Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Average customer rating
3.9
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
68
4 Stars
37
3 Stars
10
2 Stars
10
1 Star
19
74%of customers recommend this product.
(
67 out of
90)
Customer Reviews for Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Customer Rating
1
Broken after 2 years.
on May 19, 2024
Posted by: angry customer
Broken after 2 years. Turns out but it will not get any water. Very disappointed. I’m out of warranty by less than 3 months. What a let down.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, January 2, 2025
Hello,
Thank you for your feedback. I’m sorry to hear about your experience with your Danby dehumidifier. It’s possible that the unit may require some basic troubleshooting, such as checking the water bucket for proper alignment or ensuring the filter is clean. We want to help you find a solution. Please reach out to our consumer service team at consumerservice@danby.com, and they will assist you further.
Regards,
Earl
Thank you for your feedback. I’m sorry to hear about your experience with your Danby dehumidifier. It’s possible that the unit may require some basic troubleshooting, such as checking the water bucket for proper alignment or ensuring the filter is clean. We want to help you find a solution. Please reach out to our consumer service team at consumerservice@danby.com, and they will assist you further.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
4
Dehumidifier
on June 25, 2024
Posted by: Drybones
from Minnesota
Doing the job that is needed. Easy to set up. Pulls a bucket of water in no time.
I would recommend this to a friend!
Written by a customer while visiting danby.com
Customer Rating
1
Do not expect to last beyond warranty.
on July 8, 2024
Posted by: Dano651
Gets 1 star for lasting the duration of the warranty period. Less than 1 year later, sealed systems leaked refrigerant. Compressor runs but does not cool coils. Not cool at all. Find the longest sealed system warranty possible.
Response from danby.comBy Earl, customer service, December 19, 2024
Hello Dano651,
I’m sorry to hear about your experience with the dehumidifier. It sounds like you may be facing issues with refrigerant levels or potential airflow blockages, which can impact cooling performance. I understand how frustrating this can be. Please contact our consumer service team at consumerservice@danby.com, and they will be happy to assist you in finding a resolution.
Regards,
Earl
I’m sorry to hear about your experience with the dehumidifier. It sounds like you may be facing issues with refrigerant levels or potential airflow blockages, which can impact cooling performance. I understand how frustrating this can be. Please contact our consumer service team at consumerservice@danby.com, and they will be happy to assist you in finding a resolution.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
1
Dehumidifier failed
on July 21, 2024
Posted by: DanbyDehumidifierOwner
Worked fine for the first 2 years. Failed after less than 3 years use. The lower half of the evaporator is completely frosted and upper half is at room temperature. Room temperature is 74° so it is not a cold room problem. Humidifier filter and coils are clean.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, December 18, 2024
Hi,
Thank you for sharing your experience. We're sorry to hear about the issues you're facing with your Danby dehumidifier. It’s possible that factors like humidity levels or airflow may affect performance. Please reach out to our consumer service team at consumerservice@danby.com for assistance—we're here to help you find a resolution.
Regards,
Earl
Thank you for sharing your experience. We're sorry to hear about the issues you're facing with your Danby dehumidifier. It’s possible that factors like humidity levels or airflow may affect performance. Please reach out to our consumer service team at consumerservice@danby.com for assistance—we're here to help you find a resolution.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
3
Just purchased, missing a part. Hope manufacturer make it right and send me the missing part. I would like to have full use of this product.
on August 17, 2024
Posted by: k and a
from Pennsylvania
This is my second DANBY dehumidifier purchased, as the first one has worked great for a few years now. Unfortunately the box did not contain he continuous drain outlet hose. The seller advised me to reach out to the manufacturer for for a free part and apologized for the inconvienance.
I have reached out to DANBUY and await their response under the warranty and since I purchased this unit 4 days ago.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, December 18, 2024
Hi,
I’m truly sorry to hear that your Danby dehumidifier was missing a part. This can occasionally happen during packaging, and I understand how frustrating it can be. Please reach out to our consumer service team at consumerservice@danby.com. They can assist you in ensuring you have everything needed for optimal use of your unit. Thank you for your patience, and we’re here to help.
Regards,
Earl
I’m truly sorry to hear that your Danby dehumidifier was missing a part. This can occasionally happen during packaging, and I understand how frustrating it can be. Please reach out to our consumer service team at consumerservice@danby.com. They can assist you in ensuring you have everything needed for optimal use of your unit. Thank you for your patience, and we’re here to help.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
2
Great when it works
on August 18, 2024
Posted by: Wasabi
from Atlanta, GA
Dehumidifier was great. It’s started to freeze up during every use and appears to be an issue that others have been experiencing. Frustrating that for the cost it wouldn’t last longer. I’m going to try the warranty process. Hopefully, that works.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, December 16, 2024
Hi Wasabi,
I’m sorry to hear about your experience with the dehumidifier. Freezing can occur due to several factors, including low temperatures or blocked airflow. We want to help you resolve this issue. Please reach out to our consumer service team at consumerservice@danby.com for further assistance. Your satisfaction is important to us, and we're here to help.
Regards,
Earl
I’m sorry to hear about your experience with the dehumidifier. Freezing can occur due to several factors, including low temperatures or blocked airflow. We want to help you resolve this issue. Please reach out to our consumer service team at consumerservice@danby.com for further assistance. Your satisfaction is important to us, and we're here to help.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
3
Givre après une deuxième saison seulement!
on August 23, 2024
Posted by: MarieRey
from Québec
Après un deuxième été d’utilisation, il y a une fuite qui crée du givre rapidement et le rend moins efficace. Ma sœur a le même problème! Impossible à réparer! Dommage il fonctionnait si bien.
Response from danby.comBy Earl, customer service, August 27, 2024
Bonjour MarieRey,
Je suis désolé d'entendre que vous avez rencontré des problèmes avec votre déshumidificateur Danby. La fuite de givre rapide peut être causée par une accumulation de buée dans l'appareil ou une mauvaise maintenance. Nous sommes ravis de vous aider à résoudre ce problème.
Si vous le souhaitez, vous pouvez contacter notre équipe de service client à consumerservice@danby.com pour obtenir une assistance personnalisée. Nous serons ravis de vous aider à résoudre ce problème.
Cordialement,
Earl
Je suis désolé d'entendre que vous avez rencontré des problèmes avec votre déshumidificateur Danby. La fuite de givre rapide peut être causée par une accumulation de buée dans l'appareil ou une mauvaise maintenance. Nous sommes ravis de vous aider à résoudre ce problème.
Si vous le souhaitez, vous pouvez contacter notre équipe de service client à consumerservice@danby.com pour obtenir une assistance personnalisée. Nous serons ravis de vous aider à résoudre ce problème.
Cordialement,
Earl
Written by a customer while visiting danby.com
Customer Rating
4
Quiet
on September 12, 2024
Posted by: Website
from Wisconsin
This is a quiet unit and runs great. Like the automatic drain function.
Written by a customer while visiting danby.com