Customer reviews from danby.com
Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Average customer rating
3.9
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
68
4 Stars
37
3 Stars
10
2 Stars
10
1 Star
19
74%of customers recommend this product.
(
67 out of
90)
Customer Reviews for Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Customer Rating
4
Bon déshumidificateur
on October 21, 2023
Posted by: Ricqc60
from Quebec
Déshumidifie très bien mais arrête et démarre souvent. Ceci semble être causé par la position du senseur d'humidité intégré qui est affecté par l'humidité dégagé à l'intérieur même de l'appareil.
I would recommend this to a friend!
Response from danby.comBy Earl, customer service, October 22, 2023
Bonjour Valued Customer,
Nous vous remercions pour votre avis positif sur notre déshumidificateur. Nous sommes ravis d'apprendre qu'il fonctionne bien pour vous. Soyez assuré que nous prendrons en compte votre retour d'information pour améliorer nos produits à l'avenir.
Bienvenue dans la famille Danby ! Nous espérons que vous continuerez à soutenir nos produits pendant de nombreuses années à venir.
Cordialement,
Earl
Nous vous remercions pour votre avis positif sur notre déshumidificateur. Nous sommes ravis d'apprendre qu'il fonctionne bien pour vous. Soyez assuré que nous prendrons en compte votre retour d'information pour améliorer nos produits à l'avenir.
Bienvenue dans la famille Danby ! Nous espérons que vous continuerez à soutenir nos produits pendant de nombreuses années à venir.
Cordialement,
Earl
Written by a customer while visiting danby.com
Customer Rating
5
Amazing product
on October 31, 2023
Posted by: Bobby1234
from Minnesota
Amazing how much water is pulled out of the house with this dehumidifier.
I would recommend this to a friend!
Response from danby.comBy Earl, customer service, November 3, 2023
Hello Valued Customer,
We appreciate your positive feedback! It's great to hear that our dehumidifier is working effectively for your home. Welcome to the Danby family of products! We hope you will continue to support our products for many years to come.
Regards,
Earl
We appreciate your positive feedback! It's great to hear that our dehumidifier is working effectively for your home. Welcome to the Danby family of products! We hope you will continue to support our products for many years to come.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
2
on November 2, 2023
Posted by: CHUCKO
WAS WORKING FINE, NOW THE PUMP DOESN'T WORK. THE BUCKET FILLS AND IT WONT PUMP IT OUT. IS THERE A FIX FOR THE PUMP AS I DONT HEAR IT COME ON.
Response from danby.comBy Earl, customer service, January 15, 2025
Hello Chucko,
I am truly sorry to hear that you're experiencing issues with your Danby Dehumidifier's pump not functioning properly. There are a few possible reasons why this might be happening - it could be due to improper installation, blockages in the drainage hose, or incorrect bucket placement.
Before we proceed, I wanted to suggest that you ensure the bucket is positioned at the correct angle and not clogged. Also, please verify that the drainage hose is securely connected and free from any obstructions.
If you're still having trouble, I would recommend reaching out to our consumer service team at consumerservice@danby.com via email. Our team would be happy to guide you through a more detailed troubleshooting process and provide you with a further resolution under your warranty contract.
Please feel free to contact us anytime if you need assistance.
Regards,
Earl
I am truly sorry to hear that you're experiencing issues with your Danby Dehumidifier's pump not functioning properly. There are a few possible reasons why this might be happening - it could be due to improper installation, blockages in the drainage hose, or incorrect bucket placement.
Before we proceed, I wanted to suggest that you ensure the bucket is positioned at the correct angle and not clogged. Also, please verify that the drainage hose is securely connected and free from any obstructions.
If you're still having trouble, I would recommend reaching out to our consumer service team at consumerservice@danby.com via email. Our team would be happy to guide you through a more detailed troubleshooting process and provide you with a further resolution under your warranty contract.
Please feel free to contact us anytime if you need assistance.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
1
Worked good at 1st. 2 years later and it's a non functioning unit
on November 6, 2023
Posted by: Derek P
from Cooks Creek manitoba
Worked great when we got it. Just over two years old and it died. Won't pull the moisture out of the air. We had other brands in the past and went with a " higher end" brand in Danby. Not very happy.
Hopefully Danby will assist us with repair or replacement .
Hopefully Danby will assist us with repair or replacement .
Response from danby.comBy Earl, customer service, November 6, 2023
Hello Valued Customer,
We're truly sorry to hear about the issues you've encountered with your dehumidifier. We understand your disappointment, and we appreciate your loyalty to the Danby brand.
In this situation, we recommend reaching out to our consumer service team at consumerservice@danby.com via email. They will be able to assist you with options for repair or replacement as needed. We're committed to helping you resolve this matter promptly.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Earl
We're truly sorry to hear about the issues you've encountered with your dehumidifier. We understand your disappointment, and we appreciate your loyalty to the Danby brand.
In this situation, we recommend reaching out to our consumer service team at consumerservice@danby.com via email. They will be able to assist you with options for repair or replacement as needed. We're committed to helping you resolve this matter promptly.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
5
Bon déshumidificateur
on November 28, 2023
Posted by: Val733
Deuxième achat de déshumidificateur puisque le premier était défectueux le retour s'est bien passé et jusqu'à maintenant il va super bien.
Written by a customer while visiting danby.com
Customer Rating
4
Decent Dehumidifier
on April 2, 2024
Posted by: Kingtechie
from Johns Creek, GA
Worked great for two seasons. Hopefully will run fine in 2024 summer season as well.
I would recommend this to a friend!
Written by a customer while visiting danby.com
Customer Rating
5
If keeps on going!
on April 20, 2024
Posted by: JK_1956
from Long Island
Bought the 50pt model with pump April 2020 from Costco. This little workhorse is still going in my basement today. Best humidifier I’ve ever had and I’ve owned many failures.
Thanks Danny for making a superior product.
Thanks Danny for making a superior product.
Written by a customer while visiting danby.com
Customer Rating
5
After 2 days excellent
on May 8, 2024
Posted by: Jim S
So far so good. Runs really quiet easy to operate. Has pulled out a lot of water from the air in my basement.
I would recommend this to a friend!
Written by a customer while visiting danby.com