Customer reviews from danby.com
Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Average customer rating
3.9
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
68
4 Stars
37
3 Stars
10
2 Stars
10
1 Star
19
74%of customers recommend this product.
(
67 out of
90)
Customer Reviews for Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Customer Rating
1
Don't buy
on July 21, 2023
Posted by: bob74
from Cragford
Dead after 1 year and Danby will not stand behind the product.
Response from danby.comBy Earl, customer service, January 29, 2025
Hi ND,
Sorry to hear that your Danby dehumidifier stopped working after just one year. We understand how frustrating this must be for you. There could be a few reasons why this might have happened, such as a power surge or a buildup of mineral deposits in the unit.
We would like to contract our consumer service team to provide you with further resolution. They can help diagnose the issue and offer possible solutions. If you're experiencing any issues with your unit, we recommend reaching out to them at consumerservice@danby.com via email.
They'll be happy to assist you and provide a personalized solution. We value your feedback and would like to make things right.
Regards,
Earl
Sorry to hear that your Danby dehumidifier stopped working after just one year. We understand how frustrating this must be for you. There could be a few reasons why this might have happened, such as a power surge or a buildup of mineral deposits in the unit.
We would like to contract our consumer service team to provide you with further resolution. They can help diagnose the issue and offer possible solutions. If you're experiencing any issues with your unit, we recommend reaching out to them at consumerservice@danby.com via email.
They'll be happy to assist you and provide a personalized solution. We value your feedback and would like to make things right.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
1
i do not recommend
on July 21, 2023
Posted by: darbabe
from Sterling hts., MI
terrible, does not work, 4 days and still zero water collected
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, January 16, 2025
Hi,
I’m sorry to hear you're experiencing issues with your Danby dehumidifier. It could be due to high humidity levels or temperature settings that may affect performance. If you need assistance, please reach out to our consumer service team at consumerservice@danby.com.
Regards,
Earl
I’m sorry to hear you're experiencing issues with your Danby dehumidifier. It could be due to high humidity levels or temperature settings that may affect performance. If you need assistance, please reach out to our consumer service team at consumerservice@danby.com.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
5
Best dehumidifier!
on July 23, 2023
Posted by: Molly8675
we use this dehumidifier in our basement and it has been stellar for two years making sure it to keep everything not humid and the air feels so clean.
Response from danby.comBy Earl , Customer Service, July 25, 2023
Hi Molly8675,
Your satisfaction is our constant goal. We appreciate your support and will continue to provide you with the best service and high-quality products. Thank you for choosing Danby Products. We look forward to serving you for many years!
Regards,
Earl
Your satisfaction is our constant goal. We appreciate your support and will continue to provide you with the best service and high-quality products. Thank you for choosing Danby Products. We look forward to serving you for many years!
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
5
Good dehumidifier
on July 24, 2023
Posted by: Terry Lee
It works very well keeping my work area dry , my old one ran constantly so I replaced it with 2 units, one at each end of my work area.
Response from danby.comBy Earl , Customer Service, July 25, 2023
Hi Terry,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Regards,
Earl
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
4
Tested Danby
on July 26, 2023
Posted by: Ann53
This is our 3rd or 4th one and our dealer only sells this one.
Written by a customer while visiting danby.com
Customer Rating
4
on July 26, 2023
Posted by: Ava967
Have only been using it for a few days, but seems to be working well placed in my basement. It’s a little louder than I expected and generates a little more heat than I expected working continuously with a full fan.
Written by a customer while visiting danby.com
Customer Rating
4
Simple Customized Humidity Remover
on July 27, 2023
Posted by: Danthoughts
from Philadelphia,Pa
Easy to set up and use, rolling wheels makes it easy to move to different places in the basement. Filter is easy to clean
Written by a customer while visiting danby.com
Customer Rating
4
Danby Dehumidifier
on July 29, 2023
Posted by: Ann53
We believe in the product and have bought the same brand for years
Written by a customer while visiting danby.com