Customer reviews from danby.com
Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Average customer rating
3.9
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
68
4 Stars
37
3 Stars
10
2 Stars
10
1 Star
19
74%of customers recommend this product.
(
67 out of
90)
Customer Reviews for Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Customer Rating
3
Dehumidifier
on July 12, 2023
Posted by: BNRJ
from Ontario
Just set up the Dehumidifier which was a replacement for a defective one so too soon to evaluate this one.
Response from danby.comBy Earl, customer service, February 12, 2025
Hello BNRJ,
I'm so sorry to hear that you're having concerns with your Danby Dehumidifier. I want to start by thanking you for sharing your experience with us. It's completely normal for a new appliance to take some time to get adjusted to, especially if it's a replacement for a previous one.
One thing to consider is that dehumidifiers work best in areas with high humidity. If your home is relatively dry, it might not be extracting as much moisture as you'd like, which could be causing you to think it's not working properly. Have you considered checking the humidity level in your home, or adjusting the dehumidifier's settings to suit your space?
If you're still experiencing issues, I'd be happy to contract our consumer service team to provide you with further resolution. They'll be able to help you troubleshoot and offer any necessary assistance.
In the meantime, if you need anything, please don't hesitate to reach out to our consumer service team at consumerservice@danby.com via email. We're here to help and want to make sure you're completely satisfied with your Danby Dehumidifier.
Regards,
Earl.
I'm so sorry to hear that you're having concerns with your Danby Dehumidifier. I want to start by thanking you for sharing your experience with us. It's completely normal for a new appliance to take some time to get adjusted to, especially if it's a replacement for a previous one.
One thing to consider is that dehumidifiers work best in areas with high humidity. If your home is relatively dry, it might not be extracting as much moisture as you'd like, which could be causing you to think it's not working properly. Have you considered checking the humidity level in your home, or adjusting the dehumidifier's settings to suit your space?
If you're still experiencing issues, I'd be happy to contract our consumer service team to provide you with further resolution. They'll be able to help you troubleshoot and offer any necessary assistance.
In the meantime, if you need anything, please don't hesitate to reach out to our consumer service team at consumerservice@danby.com via email. We're here to help and want to make sure you're completely satisfied with your Danby Dehumidifier.
Regards,
Earl.
Written by a customer while visiting danby.com
Customer Rating
4
Good product and Company that backs it's product
on July 14, 2023
Posted by: Jim Atlanta
from Atlanta, GA.
I was very happy with my Danby Dehumidifier for the last year and 8 months. It somehow stopped working but following Danby's instructions they were very good at replacement it with the same model.
That was very important for me because their pump feature is what I need in a dehumidif
That was very important for me because their pump feature is what I need in a dehumidif
I would recommend this to a friend!
Written by a customer while visiting danby.com
Customer Rating
1
Warranty Expired Unit Quit Working
on July 14, 2023
Posted by: MomFelicia
from Muggy Ohio
Worked Just Long Enough for the Warranty to expire.... It is a few months out of warranty and quit working...
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, February 6, 2025
Hello MomFelicia,
I'm sorry to hear that your Danby Dehumidifier stopped working after the warranty period expired. I can imagine how frustrating that must be for you. It's possible that the unit may have reached the end of its lifespan due to regular use over time.
I would recommend checking and ensuring that the unit is properly maintained, such as regular cleaning of the filter and ensuring it is placed in a well-ventilated area. However, if the issue persists, please don't hesitate to contact our consumer service team at consumerservice@danby.com via email, where we can work with you to provide a solution under warranty or assist you in exploring other options.
Regards,
Earl.
I'm sorry to hear that your Danby Dehumidifier stopped working after the warranty period expired. I can imagine how frustrating that must be for you. It's possible that the unit may have reached the end of its lifespan due to regular use over time.
I would recommend checking and ensuring that the unit is properly maintained, such as regular cleaning of the filter and ensuring it is placed in a well-ventilated area. However, if the issue persists, please don't hesitate to contact our consumer service team at consumerservice@danby.com via email, where we can work with you to provide a solution under warranty or assist you in exploring other options.
Regards,
Earl.
Written by a customer while visiting danby.com
Customer Rating
3
Humidifier failed before 2 years of use
on July 15, 2023
Posted by: Bob58
from Michigan
Unit failed 3 months before warranty expired. Received new unit form Danby promptly
I would recommend this to a friend!
Response from danby.comBy Earl, customer service, February 6, 2025
Hi Bob,
I'm so sorry to hear that your Danby dehumidifier didn't meet your expectations. It's disappointing to hear that it failed before the 2-year mark. I'd like to help you better understand what might have caused the issue.
Dehumidifiers can be sensitive to high temperatures, humidity levels, and poor air circulation. It's possible that these factors may have contributed to the unit's failure. I'd recommend checking if the unit was placed in an area with adequate ventilation and if the temperature and humidity levels in your home were within the recommended range.
If you're still experiencing issues or have any further concerns, please don't hesitate to reach out to our consumer service team at consumerservice@danby.com via email. They'll be happy to assist you further and work with you to find a resolution.
Regards,
Earl
I'm so sorry to hear that your Danby dehumidifier didn't meet your expectations. It's disappointing to hear that it failed before the 2-year mark. I'd like to help you better understand what might have caused the issue.
Dehumidifiers can be sensitive to high temperatures, humidity levels, and poor air circulation. It's possible that these factors may have contributed to the unit's failure. I'd recommend checking if the unit was placed in an area with adequate ventilation and if the temperature and humidity levels in your home were within the recommended range.
If you're still experiencing issues or have any further concerns, please don't hesitate to reach out to our consumer service team at consumerservice@danby.com via email. They'll be happy to assist you further and work with you to find a resolution.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
2
Dehumidifier works good….for a year.
on July 16, 2023
Posted by: Ed1691
from Illinois
This is the third Danby dehumidifier that has crapped out on me in less than a year.
Response from danby.comBy Earl, customer service, January 29, 2025
Hello Ed1691,
I’m sorry to hear about your experience with our dehumidifiers. It sounds frustrating, and we appreciate your feedback. It’s possible that excessive humidity levels or filter maintenance may affect performance. Please reach out to our consumer service team at consumerservice@danby.com for further assistance.
Regards,
Earl
I’m sorry to hear about your experience with our dehumidifiers. It sounds frustrating, and we appreciate your feedback. It’s possible that excessive humidity levels or filter maintenance may affect performance. Please reach out to our consumer service team at consumerservice@danby.com for further assistance.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
2
Frost Build Up
on July 18, 2023
Posted by: Reviewer20877
from USA
It works well within 1.5 years. After that, it appears to be having issues - currently frost build up despite above 65 degrees F.
Response from danby.comBy Earl , Customer Service, July 19, 2023
Hi,
We're sorry to hear about the frost build-up issue with your dehumidifier. Frost build-up can occur due to various factors such as low ambient temperature or a malfunctioning defrost mechanism. We recommend checking the room temperature and ensuring proper airflow around the unit. If the issue persists, please reach out to our consumer service team at consumerservice@danby.com via email, and they will be happy to assist you further. Thank you for bringing this to our attention.
Best regards,
Earl
We're sorry to hear about the frost build-up issue with your dehumidifier. Frost build-up can occur due to various factors such as low ambient temperature or a malfunctioning defrost mechanism. We recommend checking the room temperature and ensuring proper airflow around the unit. If the issue persists, please reach out to our consumer service team at consumerservice@danby.com via email, and they will be happy to assist you further. Thank you for bringing this to our attention.
Best regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
3
Hoping for the best.
on July 19, 2023
Posted by: PJS1
from Vermont
We had 2 of these units that worked well for a Summer. They were then stored for the Fall and Winter. During their second season of use neither of the pumps worked and one unit became prone to icing up and not running the auto-defrost. Danby was kind enough to replace both units under warranty. I am hopeful that these will last longer.
Response from danby.comBy Earl, customer service, January 29, 2025
Hello PJS1,
We appreciate your feedback. It's not uncommon for dehumidifiers to encounter issues if stored improperly, especially during colder months. We understand your concerns and are here to help. Please reach out to our consumer service team at consumerservice@danby.com for further assistance.
Regards,
Earl
We appreciate your feedback. It's not uncommon for dehumidifiers to encounter issues if stored improperly, especially during colder months. We understand your concerns and are here to help. Please reach out to our consumer service team at consumerservice@danby.com for further assistance.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
3
Hoping for the best
on July 19, 2023
Posted by: PJS1
from Vermont
We had 2 of these units that worked well for a Summer. They were then stored for the Fall and Winter. During their second season of use neither of the pumps worked and one unit became prone to icing up and not running the auto-defrost. Danby was kind enough to replace both units under warranty. I am hopeful that these will last longer.
Response from danby.comBy Earl, customer service, January 22, 2025
Hi PJS1,
Thank you for sharing your experience. I'm sorry to hear about the issues you've encountered after storage. It’s possible that humidity levels or dust accumulation during storage affected the performance. If you need assistance, please reach out to our consumer service team at consumerservice@danby.com for further resolution.
Regards,
Earl
Thank you for sharing your experience. I'm sorry to hear about the issues you've encountered after storage. It’s possible that humidity levels or dust accumulation during storage affected the performance. If you need assistance, please reach out to our consumer service team at consumerservice@danby.com for further resolution.
Regards,
Earl
Written by a customer while visiting danby.com