Customer reviews from danby.com
Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Average customer rating
3.9
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
68
4 Stars
37
3 Stars
10
2 Stars
10
1 Star
19
74%of customers recommend this product.
(
67 out of
90)
Customer Reviews for Danby - DDR050BJPWDB-ME 3,000 Sq. Ft Dehumidifier with Pump - White
Customer Rating
5
Danby 50 Pint Dehumidifier
on June 27, 2023
Posted by: Leo 11
from Pickering Canada
Immediate results for making our basement smell lovely. Quiet compared to our old one .
I would recommend this to a friend!
Response from danby.comBy Earl, Customer Service, June 28, 2023
Hi Leo 11,
Thank you so much for your 5-star review! We're glad to hear about the positive experience in the review. Your review drives us to make continuous progress. As promised, we'll continue to deliver high-quality products and live up to your expectations. Welcome to the Danby family of products!
Regards,
Earl
Thank you so much for your 5-star review! We're glad to hear about the positive experience in the review. Your review drives us to make continuous progress. As promised, we'll continue to deliver high-quality products and live up to your expectations. Welcome to the Danby family of products!
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
5
Does a great job!
on June 27, 2023
Posted by: Nicoco7095
from Montreal, Quebec, Canada
My appartment was at 70 % when I started mu new dehumidifier.
Within on e hour, the humidity went down to 60 %.
Within on e hour, the humidity went down to 60 %.
By morning, I expect the humidity to be normal.
I would recommend this to a friend!
Response from danby.comBy Earl, Customer Service, June 28, 2023
Hi Nicoco7095,
Thank you for sharing your positive experience with our dehumidifier. We're glad to hear that it is doing a great job in reducing the humidity levels in your apartment. We strive to provide efficient and effective products, and we're delighted to have met your expectations. Welcome to the Danby family of products! We hope you continue to enjoy the benefits of our dehumidifier for many years to come.
Best regards,
Earl
Thank you for sharing your positive experience with our dehumidifier. We're glad to hear that it is doing a great job in reducing the humidity levels in your apartment. We strive to provide efficient and effective products, and we're delighted to have met your expectations. Welcome to the Danby family of products! We hope you continue to enjoy the benefits of our dehumidifier for many years to come.
Best regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
3
Worked 2 seasons
on June 28, 2023
Posted by: lovethatdirtywater
from boston
Worked GREAT for two summers and then suddenly stopped dehumidifying in its third, even though the fan runs, all lights work, reads correct humidity level, no clogs, clean filter, etc. Loved how you could just connect to sink to drain (I set it up on cart to let it use gravity).
Response from danby.comBy Earl, Customer Service, June 29, 2023
Hi,
We apologize for the inconvenience you've experienced with your dehumidifier. The issue you described could be related to a technical malfunction, such as a faulty compressor or refrigerant leak. We recommend trying a basic troubleshooting step by unplugging the unit for 15 to 20 minutes and then plugging it back. This allows the unit to go back to factory settings.
If the problem persists, please reach out to our consumer service team at consumerservice@danby.com. They will be able to provide further assistance and help resolve the issue with your dehumidifier.
Best regards,
Earl
We apologize for the inconvenience you've experienced with your dehumidifier. The issue you described could be related to a technical malfunction, such as a faulty compressor or refrigerant leak. We recommend trying a basic troubleshooting step by unplugging the unit for 15 to 20 minutes and then plugging it back. This allows the unit to go back to factory settings.
If the problem persists, please reach out to our consumer service team at consumerservice@danby.com. They will be able to provide further assistance and help resolve the issue with your dehumidifier.
Best regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
4
on July 2, 2023
Posted by: Basm
Good working dehumidifier for a average size basement.
Written by a customer while visiting danby.com
Customer Rating
2
Works great… until it doesn’t
on July 6, 2023
Posted by: BobP3
from Chicago
Product worked great for two summers, but now both units I purchased all of a sudden don’t work this summer. Luckily they are barely under warranty
No, I would not recommend this to a friend.
Response from danby.comBy Earl , Customer Service, July 7, 2023
Hi BobP3,
We apologize for the inconvenience you're experiencing with our dehumidifiers. We understand how frustrating it can be when a product stops working unexpectedly. There could be various reasons for the issues you're facing, such as power supply or maintenance issues.
To resolve this matter, we recommend reaching out to our consumer service team at consumerservice@danby.com. They will be able to assist you further and provide troubleshooting tips or explore warranty options.
Thank you for your understanding, and we look forward to assisting you.
Best regards,
Earl
We apologize for the inconvenience you're experiencing with our dehumidifiers. We understand how frustrating it can be when a product stops working unexpectedly. There could be various reasons for the issues you're facing, such as power supply or maintenance issues.
To resolve this matter, we recommend reaching out to our consumer service team at consumerservice@danby.com. They will be able to assist you further and provide troubleshooting tips or explore warranty options.
Thank you for your understanding, and we look forward to assisting you.
Best regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
2
Worked great, then died
on July 6, 2023
Posted by: BobP34
Product worked great for two years, then all of a sudden it never worked when I tried to use it this summer
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, February 14, 2025
Hi BobP34,
I'm truly sorry to hear your dehumidifier stopped working after two years. Sometimes, a power surge or inconsistent voltage can affect the unit's lifespan. We value your experience and want to help.
Please contact our consumer service team at consumerservice@danby.com for further resolution.
Regards,
Earl
I'm truly sorry to hear your dehumidifier stopped working after two years. Sometimes, a power surge or inconsistent voltage can affect the unit's lifespan. We value your experience and want to help.
Please contact our consumer service team at consumerservice@danby.com for further resolution.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
5
Dehumidifier
on July 9, 2023
Posted by: DoubleD
from Indiana
We have been using these dehumidifiers for many years. They run year around. we get about 3 years out of them. Good product
Written by a customer while visiting danby.com
Customer Rating
5
Dehumidifier 50 pint
on July 9, 2023
Posted by: dogdr
from New York
Dies a good job of keeping my basement free of moisture
I would recommend this to a friend!
Written by a customer while visiting danby.com