Customer reviews from lg.com
LG - 11,500 BTU 530 Sq. Ft. 230V In Wall Air Conditioner with Remote - White
Average customer rating
4.4
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
35
4 Stars
9
3 Stars
4
2 Stars
0
1 Star
3
89%of customers recommend this product.
(
24 out of
27)
Customer Reviews for LG - 11,500 BTU 530 Sq. Ft. 230V In Wall Air Conditioner with Remote - White
Posted by: AZPHWEN
Verified Purchase:Yes
[This review was collected as part of a promotion.] My experience has been fantastic with LG PRODUCTS, so when my air conditioner recently failed...I did not hesitate to replace with an LG air conditioner...
So far, so good!!! I'm hoping this product lasts at least as long as my LG TV has!!! (14+ years)
So far, so good!!! I'm hoping this product lasts at least as long as my LG TV has!!! (14+ years)
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kostas22
from White Plains NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it little bit more than a month ago and so far satisfied. Cooling really well, also I like auto mode so it stops when temperature reached your desired setting. It is not very quiet as I would like but the noise is not worse than the other units I have.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: maintenence tech
from long beach
Verified Purchase:Yes
[This review was collected as part of a promotion.] it never worked properly, had to return it and seek a refund.
Pros: ease of use
Quality
1
Features
3
Value
2
Response from lg.comBy Sandy, Social Media, August 10, 2022
We hate to hear this and thank you for your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: LT1236cer
from Los Angeles, Ca.
Verified Purchase:Yes
I’m not happy with the front plastic grille. It vibrates and makes too much noise.
Pros: ease of use
Quality
3
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, August 12, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: Manuel Rico 7629 Tejon st
from Denver Colorado
Verified Purchase:Yes
I spoke with the technician and I was told because the item was fairly new that they had to replace it with a new one and never heard back from him after that point
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 23, 2022
Thanks for reaching out to provide your feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Nikki
Written by a customer while visiting lg.com
Posted by: Maintenance Director
from Indianapolis
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product out of the box was damaged beyond repair.
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 29, 2023
We appreciate all feedback. Thank you for bringing this to our attention. Please know that this is not the experience we are trying to achieve with the LG 11,800 BTU 230v Through-the-Wall Air Conditioner LT1236CER. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Danee
Written by a customer while visiting lg.com
Posted by: pwac
from westchester ny
Verified Purchase:Yes
needed a new unit and wanted a 220 power which this has also like the remote ,don't have to get up to change settings.only thing i don't like is it keeps turning off compressor every so often. i would like it to run continuously
Pros: Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: tmg123
from stamford ct
Verified Purchase:Yes
[This review was collected as part of a promotion.] 1 month works ok grill needs more blades whole grill needs more movement blows on me and couch ?????
Pros: ease of use, Performance
Quality
5
Features
3
Value
5
Written by a customer while visiting lg.com