Customer reviews from lg.com
LG - 11,500 BTU 530 Sq. Ft. 230V In Wall Air Conditioner with Remote - White
Average customer rating
4.4
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
35
4 Stars
9
3 Stars
4
2 Stars
0
1 Star
3
89%of customers recommend this product.
(
24 out of
27)
Customer Reviews for LG - 11,500 BTU 530 Sq. Ft. 230V In Wall Air Conditioner with Remote - White
Customer Rating
3
A/C unit fits poorly in LG sleeve
on July 13, 2017
Posted by: rcarbaugh
from Mount Vernon, NY, United States
[This review was collected as part of a promotion.] I bought this LG air conditioner to replace an old one from another manufacturer. While the listing indicates that it fits most 26" wall sleeves, I knew the existing sleeve was too deteriorated to use, so I bought a new LG sleeve. The instructions for the sleeve were really unclear about whether you should leave any part of the sleeve exposed on the inside. The picture indicated that you should leave a little exposed, but when I first put the a/c unit it, it was clear that the bezel that came with the unit fits up against the sleeve, which meant that it was not against the wall. I re-installed the sleeve flush with the inside wall.
Then, the instructions with the a/c unit indicated to put the supplied foam adhesive strips all around the inside of the sleeve, plus use a pair of harder foam strips on the bottom to supply the correct pitch so the unit drips to the rear. Pushing in a unit of this weight pretty well destroyed all the foam, even though it was glued to the walls and floor of the sleeve. Plus, even though it is important to have a snug fit, there is no way that this unit fits inside the sleeve with all that foam around it. I had to cut the foam down and it was still nearly impossible to shove the unit past the foam.
The sleeve instructions did not give any indication of how to frame the hole, so I did the best I could. Also, there are not holes in the sleeve to screw it into the framing, so I had to drill holes in the sleeve to secure it in my wall.
The panels that came with the sleeve did not line up with the screw holes in the sleeve, especially the rear aluminum vented panel. Also, no indication if the panels attach from the inside or the outside of the sleeve.
I'm sure the a/c unit will be fine, but the instructions to use it with the sleeve from the same manufacturer are nearly useless. Very poor compatibility between the unit and the wall sleeve that is made for it.
Pros: Features/Settings, Quality, easy to use
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Jeff1922
from Harrisburg, PA
Verified Purchase:Yes
We bought this to replace a very old wall air conditioner. The first one that was shipped to me was damaged so badly in shipping that it would not work. The second works fine - cools well - relatively quiet - controls easy to work. However this one was also damaged in transit - the catches for the filter cover were all broken when unpacked. At this point I can tolerate no further delays so we will use as is and hold the cover shut with tape.
Pros: ease of use, Performance
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
on September 23, 2017
Posted by: papasteve
from roseburg oregon
[This review was collected as part of a promotion.] didn't know if this unit would be big enough to cool 1000 square feet, but it did an amazing job couldn't be any happier.
Pros: Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
on July 29, 2018
Posted by: Casino lady
from E Syracuse N Y
[This review was collected as part of a promotion.] I have had it for a week I like all the features the only problem I think it is very noisy.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Speckleeyed
from Woodbridge, Va
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this a few weeks ago because oir old unit was we think dying. It kept popping the breaker and it wouldn't work even on full blast well enough to cool the tiny 100 square foot room it was let alone the rest of the connected space it was meant to. But this LG unit is amazing! We don't even need it on full blast and my house is COLD! I haven't had that in years! I am so incredibly happy with this! It's also quiet!
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Soccer Al
from Torrance CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have only had this unit for a few months but, when needed, it has done a great cooling job and to our surprise, very quietly. It is so efficient that it has had no measurable impact on our electrical bill.
Pros: ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Cool lady
from Boston,MA
Verified Purchase:Yes
I purchased this in April, after reading reviews. I have an LG dvd player, and it has worked well for 6 years, so I gave their air conditioner a try. This through the wall unit , so far, runs quietly and efficiently! It seems to be powerful. It cools the air from my living area to my kitchen. To date, I am quite pleased.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Not Really Used Yet
on November 14, 2017
Posted by: bbklong37
from Cambridge, MN
[This review was collected as part of a promotion.] We have installed the air conditioner and tested it for a minute or two but have not really had the chance to use it because winter arrived! It looks nice and seems like it will be a decent air conditioner.
Pros: easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com