Customer reviews from lg.com
LG - 550 Sq. Ft. 11,500 BTU 230V In Wall Air Conditioner with Remote - White
Average customer rating
4.4
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
35
4 Stars
9
3 Stars
4
2 Stars
0
1 Star
3
89%of customers recommend this product.
(
24 out of
27)
Customer Reviews for LG - 550 Sq. Ft. 11,500 BTU 230V In Wall Air Conditioner with Remote - White
Posted by: J M M
from New York
Verified Purchase:Yes
So far the air condition works. Great! It fit in the sleeves just like the old one I had for 24 years, which still work just getting outdated and rusty on the outside otherwise still work good hopefully I have the same results with the new one!
Pros: Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Zalman12
from New York, NY
Verified Purchase:Yes
I bought and installed this air conditioner two weeks ago in the middle of a heat wave that hit New York City and it outperformed any air conditioner I ever owned. It cooled my living room and kitchen (more than 500 square feet) in less than 5 minutes.
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Deann68
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] Landlord wouldn't replace the air conditioner so we purchased this one. Energy efficient. Love it. Electric bill cut I half. Works like a dream. Love the remote.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: tmg123
from stamford ct
Verified Purchase:Yes
[This review was collected as part of a promotion.] 1 month works ok grill needs more blades whole grill needs more movement blows on me and couch ?????
Pros: ease of use, Performance
Quality
5
Features
3
Value
5
Written by a customer while visiting lg.com
Posted by: pwac
from westchester ny
Verified Purchase:Yes
needed a new unit and wanted a 220 power which this has also like the remote ,don't have to get up to change settings.only thing i don't like is it keeps turning off compressor every so often. i would like it to run continuously
Pros: Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Cool lady
from Boston,MA
Verified Purchase:Yes
I purchased this in April, after reading reviews. I have an LG dvd player, and it has worked well for 6 years, so I gave their air conditioner a try. This through the wall unit , so far, runs quietly and efficiently! It seems to be powerful. It cools the air from my living area to my kitchen. To date, I am quite pleased.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Maintenance Director
from Indianapolis
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product out of the box was damaged beyond repair.
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 29, 2023
We appreciate all feedback. Thank you for bringing this to our attention. Please know that this is not the experience we are trying to achieve with the LG 11,800 BTU 230v Through-the-Wall Air Conditioner LT1236CER. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Danee
Written by a customer while visiting lg.com
Posted by: Manuel Rico 7629 Tejon st
from Denver Colorado
Verified Purchase:Yes
I spoke with the technician and I was told because the item was fairly new that they had to replace it with a new one and never heard back from him after that point
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 23, 2022
Thanks for reaching out to provide your feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Nikki
Written by a customer while visiting lg.com