Customer reviews from lg.com
LG - 800 Sq. Ft. 14,000 BTU Window Air Conditioner - White
Average customer rating
4.5
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
263
4 Stars
40
3 Stars
14
2 Stars
7
1 Star
21
93%of customers recommend this product.
(
239 out of
258)
Customer Reviews for LG - 800 Sq. Ft. 14,000 BTU Window Air Conditioner - White
Posted by: KJT1
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this unit to cool my garage/workshop during summers months in Phoenix. It has performed beyond my expectations. It keeps the work area at 75 degrees while outside temps are 110 degrees. Installation was very easy with clear simple instructions. Only added a few dollars to electric bill running it for several hours every day.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: holly76
Verified Purchase:Yes
[This review was collected as part of a promotion.] this is a nice, quiet air conditioner, cools off our house real quick. cost more than we wanted to spend but we didn't really have a choice. so far the only issue we have with it is the remote control for it. we wish the screen would light up when you press the buttons. it would be helpful at night.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
CH 26 error less than a year !!!!
on June 10, 2021
Posted by: Sweatingassoff
from Texas
I bought this ac about a year ago and I have always taken excellent care of it. I'm a single mom and work 60 + hours in the Texas heat. Now I'm a single mom who works all day in the texas heat and now I sleep in it, as well. It just displays CH 26 error. I wor hard for my money, when I buy something I expect
it to last..
If your looking for something short term, go for it.
it to last..
If your looking for something short term, go for it.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: 1277
from Brooklyn, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I usually don’t buy anything without checking Consumer Reports for reviews.
I only have 115V so I wanted the biggest air conditioner possible, but it had to be as energy efficient as possible. I was able to at least check the reliability of the brands on CR but this unit itself was not rated, so I checked reviews in other publications. It was very well packaged.
I am amazed at the quality, cooling and quietness of this dual inverter unit. I don’t write reviews, but in this case, I wanted to share my experience to possibly help others with similar circumstances.
I’m very impressed with LG! If other LG products are this good, I would not hesitate to consider.
I only have 115V so I wanted the biggest air conditioner possible, but it had to be as energy efficient as possible. I was able to at least check the reliability of the brands on CR but this unit itself was not rated, so I checked reviews in other publications. It was very well packaged.
I am amazed at the quality, cooling and quietness of this dual inverter unit. I don’t write reviews, but in this case, I wanted to share my experience to possibly help others with similar circumstances.
I’m very impressed with LG! If other LG products are this good, I would not hesitate to consider.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: axotlys
from Dallas, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] The AC works great, no complaints. It is very quiet and efficient. We use it in an RV in 110 degree Texas heat and it more than does the job. It keeps our RV at the temp we set it at. We have pets and really need the Wifi option when we leave the RV. I can not get it to work after may attempts *I have been in IT for 25 years and this is my job.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, July 20, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Disappointed
on August 9, 2021
Posted by: Lonnie7777
from Texas
Straight to the problem, the fan is not powerful it does not move the air. It cools the one room but that is it. I had the LG 12,000 BTU for about 5 yrs and the only complaint was the control panel not working as it should. The 12,000 BTU unit would cool 1,000 sq ft if outside temp was below 95.
This 14,000 BTU unit only cools 600 to 700 sq ft, not that it does not get cold enough but that there is not enough force to push the air into the other rooms. Wish I knew that before installing it I would have bought something else.
This 14,000 BTU unit only cools 600 to 700 sq ft, not that it does not get cold enough but that there is not enough force to push the air into the other rooms. Wish I knew that before installing it I would have bought something else.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 9, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from NYC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Horrible investment. Was a heavy duty fan. Didn’t make the air cold
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 28, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Tdf62
from Jeffersonville, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago and it is still not working. I appreciate the technician who is diligently trying to make the repairs.
Pros: Performance
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, November 10, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com