Customer reviews from lg.com
LG - 800 Sq. Ft. 14,000 BTU Window Air Conditioner - White
Average customer rating
4.5
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
263
4 Stars
40
3 Stars
14
2 Stars
7
1 Star
21
93%of customers recommend this product.
(
239 out of
258)
Customer Reviews for LG - 800 Sq. Ft. 14,000 BTU Window Air Conditioner - White
Customer Rating
5
Life is Good with LG!
on July 11, 2020
Posted by: mickeyprint
from Silver Creek NY
[This review was collected as part of a promotion.] Purchased this unit yesterday as we had our record 8th consecutive day with over 90 degrees and very high humidity of around 85%. My son and I installed this unit in about an hour. Probably could be quicker but we took our time and also installed an additional support brace. The room the unit was installed in measures 15 x 15. This is an old craftsman type home built in 1900 so insulation is not the greatest and open floor plan makes the entire cooling space much larger than unit is rated for. The living room is about 20 x 40 and the kitchen with laundry room off of it is about 30 x 15. Add in a small mudroom of about 6 x 8 and that's a lot of sq footage. Temp in the house before turning unit on was 88.6 degrees. Within 3 hours of QUIET running, the temp had dropped to 77.5 in the installed room and about 3 degrees higher in all the other above mentioned rooms. By 11 pm the entire set of rooms was around 75. There is the added benefit of the unit removing about 3.5 pints of moisture per hour. We are completely happy with the performance, ease of install and ease of operation with this A/C. Having loaded the old monster units into windows back in the 80's & 90's this unit weighs in at a manageable 97lbs. I would purchase this unit again and certainly have no restrictions in recommending it to any of my family or friends. It absolutely performs as LG claims and in the case of sq footage rated to cool, Outperforms in every way!
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Great AC performance but ...
on July 7, 2020
Posted by: realcapo
from CA
I purposely bought this because of the Alexa integration but that has been a nightmare. The ThinQ alexa skill seems to be the culprit as the ThinQ app works fine independently but Alexa could just not find the device using the skill. It's a letdown when you want to have this on a routine with your other smart devices. Up to this point I have not resolved that issue and now on an temporary fix (Thinq complete). You'll have to say "Alexa Tell LG to do this etc etc" instead of just saying Alexa turn on AC or whatever name you have it on the app. As far as performance goes, it's very good but take into consideration the Alexa integration problems if that's what you are after.
Pros: Performance
Quality
4
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Great unit, wifi function is awful
on May 18, 2020
Posted by: Jim_9
from Boston, MA
Just installed this yesterday. Installation manual is actually quite detailed and helpful. The unit looks really good installed - modern and clean. Haven't tested the cooling output yet but I'm confident it is up to the task.
One of the main reasons I decided to buy this unit was the Wifi capability. We have Wifi bulbs and smart speakers all over the house, but this is by far the worst Wifi functionality I've ever experienced. Connecting the unit is a chore. Once you get that out of the way, when you tap on the unit in the app, it says it is disconnected from the network. You can turn only turn the unit on and off from the app. I can already do this with the remote control. No settings changes or adjustments are available. Such a useless feature.
One of the main reasons I decided to buy this unit was the Wifi capability. We have Wifi bulbs and smart speakers all over the house, but this is by far the worst Wifi functionality I've ever experienced. Connecting the unit is a chore. Once you get that out of the way, when you tap on the unit in the app, it says it is disconnected from the network. You can turn only turn the unit on and off from the app. I can already do this with the remote control. No settings changes or adjustments are available. Such a useless feature.
Pros: Style/Design, Performance
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Seegy
from Marana AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very happy with the ac cools and the controls
Pros: ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: bologna99
from Port Huron Mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this one for the size and economy. this one is good
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
1400 Btu Dual Inverter wifi
on June 21, 2024
Posted by: Henry A
Right after warranty i keep everything in working order maintain filters, coils doesn't cool like other brands. And vents have started to freeze.
Never really cooled like the other window units in our house i have . Thus is a LG dual inverter Wifi 14000btu
Do not recommend it at all looks good doesn't cool at all like the others.
Never really cooled like the other window units in our house i have . Thus is a LG dual inverter Wifi 14000btu
Do not recommend it at all looks good doesn't cool at all like the others.
Response from lg.comBy LG, June 22, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you're not satisfied with the performance of your LG Dual Inverter WiFi 14,000 BTU window unit. I understand that it's frustrating when an appliance doesn't meet your expectations, especially when you've taken good care of it.
First and foremost, I want to acknowledge your diligence in maintaining your unit, including changing the filters and coils regularly. It's clear that you've done everything right.
Unfortunately, it's possible that there might be an issue with the unit itself, which could be affecting its cooling performance. I'd like to assure you that we take all feedback seriously and would like to investigate this further. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to acknowledge your diligence in maintaining your unit, including changing the filters and coils regularly. It's clear that you've done everything right.
Unfortunately, it's possible that there might be an issue with the unit itself, which could be affecting its cooling performance. I'd like to assure you that we take all feedback seriously and would like to investigate this further. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
1
not cooling
on May 25, 2020
Posted by: lipg
from brooklyn
[This review was collected as part of a promotion.] got it a year ago, and its not cooling... very unhappy
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Not what I expected
on June 15, 2021
Posted by: Brammy
from Georgia
[This review was collected as part of a promotion.] The pros are that it cools decently.
Is it quite? NO. Not any weird sounds or anything, the unit it just so loud that in order to watch television, I have to set it on the lowest fan mode . Sounds like a loud wind tunnel. Is it quieter than my 15 year old unit? Absolutely! Library quiet? Only when in energy saving mode and the unit is either off or testing the room temp.
Energy saving mode does not work as advertised. It runs constantly even when not cooling on this mode unless I manually turn energy saving off and back on with the remote.
Workmanship is horrible. Almost every bolt was off. You are warned about the lower guides being easily broken but either the slots were machined too close together or I was sent the incorrect guides as they were too wide to aligned properly with the slots. I mean MUCH to wide.
The app has very limited functionality. You can set one schedule and that’s it. I have another smart unit that is actually quiet and I can set different schedules throughout the day. Set once and forget it.
Funnily enough, I bought the other unit as I was “settling “ for something other than the LG dual inverter that I thought I wanted.
Very disappointed!
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 16, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com