Customer reviews from geappliances.com
GE Profile - 550 Sq. Ft. 12,000 BTU Smart Ultra Quiet Window Air Conditioner - White
Average customer rating
4.2
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
86
4 Stars
21
3 Stars
9
2 Stars
6
1 Star
13
86%of customers recommend this product.
(
101 out of
117)
Customer Reviews for GE Profile - 550 Sq. Ft. 12,000 BTU Smart Ultra Quiet Window Air Conditioner - White
Customer Rating
1
Doesn't cool well
on July 28, 2022
Posted by: afgrgawrg
from USA
Quiet, but doesn't cool very well. Blows warm air most of the time.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, July 29, 2022
Hello - Thank you for your review. We're glad to hear you are pleased with the sound level. However, we're sorry your unit emitted warm air. This is not the ownership experience we'd want you to have and would love to be of guidance moving forward.
When an air conditioner doesn't cool as it should, causes such as a restricted indoor airflow, temp control not set properly, a hot room, or cold air is escaping. There are troubleshooting tips that can help you on page 13 of the owner's manual found here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000581-2.pdf&_ga=2.194696171.731942046.1659031929-1066202793.1647273406
If the troubleshooting tips given do not solve your issue, we suggest scheduling service. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope you find this insightful and have a great time with this unit moving forward. We are always here if you need anything. -Shayla@GEA
When an air conditioner doesn't cool as it should, causes such as a restricted indoor airflow, temp control not set properly, a hot room, or cold air is escaping. There are troubleshooting tips that can help you on page 13 of the owner's manual found here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000581-2.pdf&_ga=2.194696171.731942046.1659031929-1066202793.1647273406
If the troubleshooting tips given do not solve your issue, we suggest scheduling service. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope you find this insightful and have a great time with this unit moving forward. We are always here if you need anything. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Works really well
on July 28, 2022
Posted by: ConnieCLT
from Charlotte, NC
This unit works really well. Easy install. Cooled our bonus room quickly and keeps it very comfortable.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Not worth it
on July 28, 2022
Posted by: castibry
from new jersey
the product worked for 1 week after that it doesn't even turns on. so disappointed
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, July 29, 2022
Hello - Thank you for taking the time to write a review. We're sorry to hear your air conditioner doesn't power on after one week. This is certainly not what we want for your ownership experience, and we apologize for the disappointment it caused you. We'd love to be of assistance moving forward.
There can be specific causes for the unit not starting, such as a blown fuse or a tripped circuit breaker, the unit could be unplugged or not pushed completely into the outlet, or the current interrupter device is tripped. You can press the RESET button on the power cord plug for the interrupter device. If the RESET button will not stay engaged, discontinue use of the air conditioner and contact a technician.
If the above suggestions do not solve this issue, we suggest making use of the limited one year warranty and contacting a qualified GE service technician. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We sure hope you find this information helpful. Please reach us directly with any questions or concerns. We are always here! -Shayla@GEA
There can be specific causes for the unit not starting, such as a blown fuse or a tripped circuit breaker, the unit could be unplugged or not pushed completely into the outlet, or the current interrupter device is tripped. You can press the RESET button on the power cord plug for the interrupter device. If the RESET button will not stay engaged, discontinue use of the air conditioner and contact a technician.
If the above suggestions do not solve this issue, we suggest making use of the limited one year warranty and contacting a qualified GE service technician. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We sure hope you find this information helpful. Please reach us directly with any questions or concerns. We are always here! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great AC!
on July 30, 2022
Posted by: Meshel07
from Connecticut
So easy to install compared to another 2 big units that I ended up returning because they were so time consuming and difficult to put together. You can literally take this out of the box and put it together within 10 minutes and have it in the window running! Cooled down my whole down stairs living space!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Works Great
on August 1, 2022
Posted by: Lisalisa253
from Washington
Overall great easy to install and how it gets cleaned
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Quiet, most of the time.
on August 2, 2022
Posted by: cvrider
from Cherry Valley, Ca.
I bought this A/C, because it was rated as being quiet, which it is, most of the time. However, some of the time it make a rumbling sound that is rather loud. It has the wifi functions, but they are not very useful. Would I but it again? Yes.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Fits My Window with Cold Air
on August 3, 2022
Posted by: whyhaveanickname
from Kansas City, MO
For the positive, this was one of few conditioners that fits a 39 + inch window. It is stretch but it fits without having to adjust the size of the opening. It has cold air which should be expected. It is quiet. As far as I can tell it seems to be less expensive to run. It is light weight compared to most. I like the foam inserts that help seal from the outside. I think the inserts could have been a little bigger but that is sort of nit-picking.
The main negative I have is the little paddles that you can adjust to adjust the flow of air right or left are too small to make as much difference as is preferred if you have an L shaped room. Most of my activity is in the part of the L away from the window so the cold air doesn't get to that part of the room as efficiently as I would prefer. It doesn't make enough difference to cause me to want to buy a new one next year. Also the fan isn't quite as powerful as I would prefer with the set-up of my room. Another thing I don't like about GE AC, is they seem to run all the time while I prefer those that shut off when the desired temperature is reached. I had another smaller GE for my bedroom which I decided to replace for that reason. I am pleased enough with the purchase. I would recommend it as long as whoever I am recommending it to knows the problems for an L shaped room.
The main negative I have is the little paddles that you can adjust to adjust the flow of air right or left are too small to make as much difference as is preferred if you have an L shaped room. Most of my activity is in the part of the L away from the window so the cold air doesn't get to that part of the room as efficiently as I would prefer. It doesn't make enough difference to cause me to want to buy a new one next year. Also the fan isn't quite as powerful as I would prefer with the set-up of my room. Another thing I don't like about GE AC, is they seem to run all the time while I prefer those that shut off when the desired temperature is reached. I had another smaller GE for my bedroom which I decided to replace for that reason. I am pleased enough with the purchase. I would recommend it as long as whoever I am recommending it to knows the problems for an L shaped room.
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Very quiet but could be colder
on August 4, 2022
Posted by: MHSG
from Havertown, PA
We use this in our upstairs bedroom as our house is old and we don't have central air. If you're looking for quiet - this is it! If you put it on quiet mode, you'll barely hear a whisper. The only reason I'm giving this 4 stars as opposed to 5 is that the AC only goes down to 64. This is normally plenty cold for most people but being that we're in a bedroom upstairs and my husband runs hot, I wish it could get down to 60. Other than that, fantastic unit, easy installation, and a good buy!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com