Customer reviews from geappliances.com
GE Profile - 550 Sq. Ft. 12,000 BTU Smart Ultra Quiet Window Air Conditioner - White
Average customer rating
4.2
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
86
4 Stars
21
3 Stars
9
2 Stars
6
1 Star
13
86%of customers recommend this product.
(
101 out of
117)
Customer Reviews for GE Profile - 550 Sq. Ft. 12,000 BTU Smart Ultra Quiet Window Air Conditioner - White
Customer Rating
4
Great, quiet AC
on June 13, 2022
Posted by: Connor2727
from Norwalk, CT
I absolutely love this air conditioner. It is so quiet and cools my space with ease. My one complaint is that it makes this high pitch noise that is pretty hard to ignore once you notice it. I have searched all over to see if someone else has this issue but to no avail. Please let me know if this is a known thing and if it's fixable! The unit performs flawlessly though so it isn't a deal breaker, just want to fix it!
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Super quiet
on July 8, 2022
Posted by: Dvdmdz1
from NY NY
This AC is exactly what I wanted. Wi fi. Super quiet. And cools my living room. Able to listen to TV at normal volume. Cellphone app is cool.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Blows cold but not much output!
on September 11, 2022
Posted by: Chaser4
from Fairhope, Al
this air conditioner is very quiet and does blow cold but it does not blow hard at all. There is very little output and I actually had to put a fan sitting in front of it to Tryon get the air to blow throughout the room for it to do any good! Would not purchase again :(
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
3
Value
2
Response from geappliances.comBy Gina@GEA, GE_Appliances, September 14, 2022
While we’re happy to hear you enjoy how quiet and cold the air is, we’re incredibly sorry for the trouble with airflow. It’s possible your unit’s flow is restricted or needs cleaned, and additional information can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16766.
Please also ensure the plug on the bottom of your unit is properly installed as your unit will run less efficiently without it. We hope this helps! Please let us know if you need anything else. -Gina@GEA
Please also ensure the plug on the bottom of your unit is properly installed as your unit will run less efficiently without it. We hope this helps! Please let us know if you need anything else. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working after one month
on August 23, 2023
Posted by: Joe M
This air conditioner failed after one month of rare use. I repeatedly receive the E 14 error code which is not referenced in the manual complete waste of effort and money.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, August 28, 2023
Oh no!
We're so very sorry to hear that your new air conditioner stopped working. This is certainly not the experience we want for you and we're happy to help! Fault or error codes are programmed in air conditioner controls to help service technicians quickly diagnose issues with the unit. In the event that the electronic control displays an EP or any other fault or error code, a trained service technician should be called to diagnose and correct the issue. We do not have a list of all the fault or error codes and their meanings since they all indicate a service issue.
Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're here if you have any questions or concerns. - Tierra@GEA
We're so very sorry to hear that your new air conditioner stopped working. This is certainly not the experience we want for you and we're happy to help! Fault or error codes are programmed in air conditioner controls to help service technicians quickly diagnose issues with the unit. In the event that the electronic control displays an EP or any other fault or error code, a trained service technician should be called to diagnose and correct the issue. We do not have a list of all the fault or error codes and their meanings since they all indicate a service issue.
Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're here if you have any questions or concerns. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Didn't work
on August 29, 2022
Posted by: RackerNY
from Hudson Valley, NY
Brand new unit, installed fine. Set to 72 degrees F, the unit produced no cooling effect in my room (22 ft by 14 ft). No icing or other issues, returned the unit.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, August 31, 2022
Hey there, thank you for bringing this to our attention. We're so sorry to learn your air conditioner wouldn't cool. We pride ourselves on quality, so we can understand this being a disappointment. With that said, we'd appreciate nothing more than a second chance to prove to you why you made the right decision by choosing GE Appliances. We're always on social media if we can do anything else for you and we hope to have you back in our GEA family.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Big Box go burrr
on September 16, 2022
Posted by: crtss
from Grand Rapids
If size isn't a constraint, then this unit is for you. Cools my whole living room, dining room, and kitchen. Quiet mode is just that and made no significant impact on my energy bill. All around solid unit.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
A/C
on September 17, 2022
Posted by: SteveDormitzer
from Dayton Ohio
Decent unit with good features. Would purchase again.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Like the features BUT !!!
on October 11, 2022
Posted by: Msgt20
from NYC
I can not give this item a good review right now this is a replacement for one that I had recently purchased and only lasted about three months and could not be repaired .
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , October 17, 2022
Hello- We appreciate you letting us know that this is a replacement model. We apologize for your inconvenience in having to exchange your new air-conditioner or get a replacement. It is our hope that this model gives you many years of service. If you have any questions or need anything in the future, please let us know. We are happy to help! Joyce@GEA
Written by a customer while visiting geappliances.com