Customer reviews from geappliances.com
GE Profile - 550 Sq. Ft. 12,000 BTU Smart Ultra Quiet Window Air Conditioner - White
Average customer rating
4.2
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
86
4 Stars
21
3 Stars
9
2 Stars
6
1 Star
13
86%of customers recommend this product.
(
101 out of
117)
Customer Reviews for GE Profile - 550 Sq. Ft. 12,000 BTU Smart Ultra Quiet Window Air Conditioner - White
Customer Rating
5
Cools efficiently
on June 12, 2022
Posted by: Nurse Nikki
from Alabama
AC is in my kitchen. I was hoping it would cool my den as well. It does cool both rooms as i had hoped. It is quite, i don’t hear it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
easy install
on June 20, 2022
Posted by: engrteam
from Baldwinville, MA
Fine product. sleek design................................................
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Incredibly quiet
on June 21, 2022
Posted by: Calvins mom
from Boston, MA
The word quiet doesn't even begin to describe how quiet this ac is! It is truly amazing. This is for an office setting and at day's end I'm never sure if the ac is even on (I always turn them off at night before leaving) if it wasn't for the room being cool. Works great and well worth the cost!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Features nice
on June 22, 2022
Posted by: Julie1024
from Massachusetts
Nice features, takes a while to cool area down and the temp only goes down to 64. Works ok on high but to cool a large space on econ would take forever.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
MY AC IS OFF - OH NO IT'S IN QUIET MODE
on July 2, 2022
Posted by: JanNYC
from New York
Replaced all my windows AC's with GE models. The 12K is for my living room. Usually I had to increase the volume of my TV or Radio when the old one kicked in. The past few days it has happened frequently I thought the unit was off as I had forgotten it was in quiet mode. And still the whole livingroom was nice and cool
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Weak Output
on July 10, 2022
Posted by: jcp55
After carefully measuring the room, we determined that this particular AC would be plenty, if not, more than enough BTUs needed for our living room. After installing, we found that the AC does not have a strong output to cool our living room. We actually have to wait awhile to cool the room. We had a previous 12,000BTU unit in our living room that gave us more than enough cooling and filled the room almost instantly. We ordered the same 12,000BTU unit and it takes forever to cool the room. I would not recommend this air conditioner unless you have a much smaller size room.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, July 13, 2022
Hi there,
Thanks for taking the time to leave a review. Sorry to hear that your unit isn't cooling well. We can understand how this would be frustrating, especially since you mentioned you measured and sized it properly for the room.
Just to cover our bases, take a look at the following sizing articles to see if they help:
Sizing: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35138&_ga=2.132763534.1621076406.1657639873-1391095742.1657639873
Sizing guidelines: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16786&_ga=2.132763534.1621076406.1657639873-1391095742.1657639873
Also, if your unit isn't cooling well, this article may help as well: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18860&_ga=2.132763534.1621076406.1657639873-1391095742.1657639873
If you have other questions or concerns, know that you're always free to reach out and let us know; we're happy to help.
All the best,
Michael@GEA
Thanks for taking the time to leave a review. Sorry to hear that your unit isn't cooling well. We can understand how this would be frustrating, especially since you mentioned you measured and sized it properly for the room.
Just to cover our bases, take a look at the following sizing articles to see if they help:
Sizing: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35138&_ga=2.132763534.1621076406.1657639873-1391095742.1657639873
Sizing guidelines: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16786&_ga=2.132763534.1621076406.1657639873-1391095742.1657639873
Also, if your unit isn't cooling well, this article may help as well: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18860&_ga=2.132763534.1621076406.1657639873-1391095742.1657639873
If you have other questions or concerns, know that you're always free to reach out and let us know; we're happy to help.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
My 5,000 BTU air conditioner worked better.
on July 20, 2022
Posted by: Nicolette1
from WilkesBarre PA
It says it cools a medium/large room, but it made it comfortable ish. My 5,000 BTU worked better then this did. It's highly disappointing. I wouldn't recommend this brand or air conditioner if you are trying to cool a large area, or even a medium sized bed room.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, July 25, 2022
Hello,
Thanks for reviewing your air conditioner. We're happy to hear that you like the appearance and features, but sorry to hear that you have been having trouble with it cooling. We understand your concern and would like to offer some help.
To troubleshoot, make sure there are not curtains, blinds or furniture blocking the front of the air conditioner. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our techs will be able to help if need, and if we can be of further assistance, please reach out to us.
All the best,
Kianna@GEA
Thanks for reviewing your air conditioner. We're happy to hear that you like the appearance and features, but sorry to hear that you have been having trouble with it cooling. We understand your concern and would like to offer some help.
To troubleshoot, make sure there are not curtains, blinds or furniture blocking the front of the air conditioner. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our techs will be able to help if need, and if we can be of further assistance, please reach out to us.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on July 20, 2022
Posted by: Jojoko
from Ironwood mi
Works great. Cools 3 rooms quite well. So far has worked well for what i needed,
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com