Customer reviews from geappliances.com
GE Profile - 550 Sq. Ft. 12,000 BTU Smart Ultra Quiet Window Air Conditioner - White
Average customer rating
4.2
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
86
4 Stars
21
3 Stars
9
2 Stars
6
1 Star
14
86%of customers recommend this product.
(
101 out of
118)
Customer Reviews for GE Profile - 550 Sq. Ft. 12,000 BTU Smart Ultra Quiet Window Air Conditioner - White
Customer Rating
4
Good
on July 24, 2023
Posted by: Rgvidal
It seems to be a good product, I need to use it for a while to have a better idea.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product!
on July 27, 2023
Posted by: JFC1036
from Longmont Colorado
This is a very quiet ac unit. Love the ability to remotely turn on or off.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Cool, quiet, can’t install properly, app fail
on July 29, 2023
Posted by: Joem12345
This air conditioner functions nicely, but it can’t be installed properly because the screws to secure the air conditioner to the window are so tight they cannot be loosened and in fact have destroyed my screwdriver. Also, the app is not allowing email sign up, and therefore cannot be used
Response from geappliances.comBy Tierra@GEA, GE Appliances, August 1, 2023
Greetings,
We're so sorry to hear that you're having a hard time installing your air conditioner and having issues with the app. For assistance with the wifi connectivity, please contact 1-800-220-6899. For assistance with installation, please contact service at 1-800-432-2737 to further guidance. Your comments are extremely important and will be considered by our product design team.
We appreciate your time. Have a great day. - Tierra@GEA
We're so sorry to hear that you're having a hard time installing your air conditioner and having issues with the app. For assistance with the wifi connectivity, please contact 1-800-220-6899. For assistance with installation, please contact service at 1-800-432-2737 to further guidance. Your comments are extremely important and will be considered by our product design team.
We appreciate your time. Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
SUPER QUIET
on July 30, 2023
Posted by: TTAJ
from Central PA
4 STARS BECAUSE JUST INSTALLED TODAY. COOLING WELL ON HOTTEST DAY OF SUMMER SO FAR. LOTS OF OPTIONS AND A REMOTE. VERY QUIET COMPARED TO MY OLD ONE. HAPPY SO FAR.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect Cooling!
on July 31, 2023
Posted by: Dooz23
from Hailey, ID
Love it, great little unit! I enjoy all the features; especially the online functionality. I can turn the cooling up before I get home. Very convenient.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great air conditioning
on August 4, 2023
Posted by: GE beautiful
from Puerto Rico
Beautiful and silence air conditioning is very god inversions for my house
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Quiet and cold but the control panel needs help
on August 4, 2023
Posted by: x234
from CA
It's quiet, as advertised. Works well and puts out cold air. I give it a 5 for those qualities. However, the face of the control panel is flat with no way to know where to press a button. The led lights are blurred instead of sharp. There is no light that even says that the unit is "on." When it's on, but powered down, you don't know that it's actually on! The remote control is not lighted either and it's hard to see the functions because the fonts are a similar color to the buttons. At night, you'll need a light to work the control buttons. I often onder if the engineers who design product like this actually use the same products.
Features
3
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, August 8, 2023
Hi,
Thanks for leaving a review. We're glad to hear this air conditioner's giving you quiet and efficient performances each day. Your comments on this unit's design are important to us as well and we apologize if the controls haven't been easily visible. We'll make sure our design team is aware of this and we appreciate you sharing.
All the best.
-Sylvia@GEA
Thanks for leaving a review. We're glad to hear this air conditioner's giving you quiet and efficient performances each day. Your comments on this unit's design are important to us as well and we apologize if the controls haven't been easily visible. We'll make sure our design team is aware of this and we appreciate you sharing.
All the best.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Ok unit
on August 9, 2023
Posted by: Ronnyc1
from North Providence RI
Unit was installed with little difficulty,ran great for the first two days,then started to be very noisy,a rattling sound sort of like a fan hitting,was very annoying,I was almost at the point to return the unit,I finally managed to quiet the unit down using a few love taps,the hi fan speed could be higher ,cold air exhaust is no lower that 54 degrees,hard to believe this is a 12000 btu unit,I have a 6000 btu unit that would put this unit to shame, it has a cold air exhaust temp of 42 degrees and a hi speed that would blow out a candle at 10 feet.
I would recommend this to a friend!
Features
4
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Devin@GEA, GE_Appliances, August 10, 2023
Hello,
Thank you for taking the time to leave a review on your new GE Appliances room air conditioner. We are certainly grateful to be a part of your home.
We are sorry to hear that you had some issues with installation and that the unit was making some unusual noises. If you continue to experience this issue, please refer to the article at the link below for additional information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16751&_ga=2.183336102.1410559774.1691419419-1100713441.1674245189
Thank you for trusting GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your new GE Appliances room air conditioner. We are certainly grateful to be a part of your home.
We are sorry to hear that you had some issues with installation and that the unit was making some unusual noises. If you continue to experience this issue, please refer to the article at the link below for additional information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16751&_ga=2.183336102.1410559774.1691419419-1100713441.1674245189
Thank you for trusting GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com