Customer reviews from weber.com
Weber - 28" Outdoor Gas Griddle - Black
Average customer rating
4.7
(257 Reviews)
Rating breakdown 257 reviews
5 Stars
203
4 Stars
36
3 Stars
7
2 Stars
6
1 Star
5
95%of customers recommend this product.
(
210 out of
220)
Customer Reviews for Weber - 28" Outdoor Gas Griddle - Black
Posted by: @fiesta_rob
from Lancaster, Pa
Verified Purchase:Yes
Just purchased this recently. Love the design, especially the grease catch. I prefer it's location to other brands and it is significantly larger which means no overflow during extended use. Just cooked smash burgers for my daughters college field hockey team, did 80 bugers and it held heat the entire time. Rock solid product
Written by a customer while visiting weber.com
Customer Rating
5
Flattop for the backyard
on March 9, 2023
Posted by: The LoL
from Louisville, KY
Gender:Male
Expertise:Intermediate
As a retired truck driver, I've spent plenty of time watching cooks use flattops all over the country - and wishing I could have one at home. When I saw Weber was coming out with a backyard flattop, I vowed to get one when they became available.
I've only used it a few times but so far I'm extremely sissified. Nice even heat.
Follow the advice and take the time to season your new flattop as they suggest in the instructions. I went with 4 repeats of the seasoning process. Use plenty of oil but wipe it down before heating. Treat it like you would a new cast iron skillet.
If you're wondering about the size, it's plenty for 2 people. And even a couple of guests. But if you regularly cook for a larger number of people, you should consider waiting for the larger model which should be coming soon.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Brad p1
from FL
Expertise:Intermediate
Verified Purchase:Yes
Griddle rusted out. Terrible
I would not but this
I would not but this
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, April 8, 2024
Your feedback is very important to us. We are so sorry to hear your griddle has rust on it. The good news is it can be cleaned and re-seasoned. Our Care team is here to help. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: JD. L.
from Massachusetts
Gender:Male
Verified Purchase:Yes
While the design of this griddle is sleek and functional the actual griddle itself isn’t well made and nowhere near as durable as others on the market… the surface scratches very easily with basic “griddle tools” and ends up leaving unsightly marks… and even with reseasoning it food will get stuck on the areas of the scratches. I have a portable version of the competition brand and the griddle on it is much more durable. I can’t see this Weber version lasting very long, and I have only had mine a month and have used it less than 6 times. I’m super disappointed that I chose to stay “brand loyal” and bought this Weber. I can definitely see myself buying the full size griddle from the other brand this summer.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 21, 2023
Thank you for your feedback. We apologize for the disappointment you are feeling about your griddle's surface, and we are here to help!
The seasoning process will protect your griddle's surface. We would like to offer our assistance. Please look for our email outreach! Thank you.
The seasoning process will protect your griddle's surface. We would like to offer our assistance. Please look for our email outreach! Thank you.
Written by a customer while visiting weber.com
Posted by: FIRIPO
from Laval, QC
Expertise:Intermediate
Verified Purchase:Yes
Good quality except assembly tools. I severly /deeply cut my finger when the provided wrench jumped out of the nut while tightening. Painfull to say the least and blood all over the place. I recommend to use proper tools and wear safety gloves. The griddle is not perfectly flat otherwise but deformation is minor and visible only while scrapping food remains out. Last point, aluminum grease collector too expensive.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Frank Bon
from Massachusetts
Gender:Male
Verified Purchase:Yes
I love how even the grill heats up over the entire surface of the flat top. I wish the cover and the wheels were a bit sturdier
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Larry King
Verified Purchase:Yes
I recently purchased a 28 inch weber grill. I’m disappointed that we cannot close the cover on The grill. when I cook a pork roast of ribs, they don’t seem to cook up as well with the cover open. I had the Blackstone in the past which you could close the cover, so I’m not sure if we can cover the food somehow so when I cook that particular type of foods or not.
Response from weber.comBy Weber Grills, Consumer Care, September 27, 2023
Thank you for your feedback! We want you to have a great experience with your new griddle, and we apologize for the disappointment.
We recommend using the Weber Basting Dome to provide a cover for food on the griddle. Griddling is a more hands-on method of cooking, which is why we designed it with an open top.
Your satisfaction is very important to us. Please look for an email follow-up from our Care team soon. Thank you!
We recommend using the Weber Basting Dome to provide a cover for food on the griddle. Griddling is a more hands-on method of cooking, which is why we designed it with an open top.
Your satisfaction is very important to us. Please look for an email follow-up from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: DOUG THE GRILLER
from FRIENDSWOOD, TEXAS
Gender:Male
Verified Purchase:Yes
THE GRIDDLE IS GREAT BUT THE SHELVES ON THE SIDE GET SO HOT THAT IT WILL MELT PLASTIC IF YOU SET IT ON THERE. I HAVE OWNED MANY WEBER ITEMS IN THE PAST BUT THIS IS STRANGE. THERE IS A WARNING SIGN CLOSE TO THE GRIDDLE THAT SAYS HOT BUT THE ENTIRE SHELF GETS INCREDIBLY HOT, SO HOT YOU CANT HARDLY PUT YOUR HAND ON IT. AND IF THE WARNING IS FOR THE ENTIRE SHELF, WHY HAVE A SHELF?
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 11, 2023
Your feedback is valuable to us, and we apologize for any disappointment.
The shelf areas closest to the griddle are expected to get hot and we always recommend using hand protection when operating the griddle. However, the areas from the triangular warning to the exterior of the shelves should remain cool enough for food prep and storage.
We would like to know more about your experience and offer our assistance. Please look for an email from our Care team soon. Thank you!
The shelf areas closest to the griddle are expected to get hot and we always recommend using hand protection when operating the griddle. However, the areas from the triangular warning to the exterior of the shelves should remain cool enough for food prep and storage.
We would like to know more about your experience and offer our assistance. Please look for an email from our Care team soon. Thank you!
Written by a customer while visiting weber.com