Customer reviews from weber.com
Weber - 28" Outdoor Gas Griddle - Black
Average customer rating
4.7
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
214
4 Stars
36
3 Stars
8
2 Stars
6
1 Star
5
96%of customers recommend this product.
(
220 out of
230)
Customer Reviews for Weber - 28" Outdoor Gas Griddle - Black
Customer Rating
2
Rusted in just seven months with good care in good
on January 26, 2025
Posted by: Katomlyf
Griddle rusted after just seven months…not really useable. I seasoned it and used it for six months no problem…always clean/covered. Not so rusty I’ll be tossing it…and of course the warranty excludes rust…how convenient.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, January 27, 2025
We appreciate your feedback and we apologize for the frustration you're experiencing. With proper maintenance, we expect the griddle surface to be long-lasting. Rust on the griddle can be treated to renew the surface.
We are here to help! Please look for our email outreach soon. Thank you.
We are here to help! Please look for our email outreach soon. Thank you.
Written by a customer while visiting weber.com
Posted by: Terry53149
Expertise:Intermediate
Verified Purchase:Yes
great product, high quality, and great customer service
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Joe Dee
from PA
Expertise:Intermediate
Verified Purchase:Yes
It works great. Seasoning was a breeze. Smash burgers, eggs the whole enchiladas was easy.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Outcast
from Tampa Bay area
Expertise:Intermediate
Verified Purchase:Yes
I am very pleased with the design & performance of this griddle. I am new to this style, but I trust the Weber product to be of a superior quality. There is a learning curve if not familiar, so take the time to read and follow the initial set up instructions to prepare the grill top for use. Also be sure to have the necessary accesories on hand.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Scon
Expertise:Intermediate
Verified Purchase:Yes
3 burner griddle from trusted company with a solid warranty. The price was good, 3 burner is a good size for my space. I like the location of the drip dray. Would recommend.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Babinski
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
Ever since griddles came out, I wanted to purchase one. I like the idea of cooking on griddle with large surface area. Tried inserts and griddle pans on grill and they just were too cumbersome. Finally jumped and purchased. Now have grill, smoker and griddle. Comments on the griddle it is easy to use and clean. Griddles require more cleaning, but if you maintain the surface it is pretty simple. Watch the online videos. The griddle warms quickly. The heating is a little uneven and you need to watch temperature. It is difficult to have sections of griddle with different temperatures. The cooking experience is nice, but is just a griddle. Perfect for breakfast with family. For other meals it will never replace the texture or taste of a reverse seared tomahawk. Even burgers. It works for the novelty of the smash burger, but if you want juicy big burgers, stick to the grill or reverse sear.
So this will never replace my Weber grill and it doesn’t transform your cooking like a good smoker will. What it does is allows me to cook more outside.
I would recommend this to a friend!
Response from weber.comBy Weber grills, October 8, 2025
Congratulations on your new Weber griddle 28''! So happy to hear you are really enjoying the versatility of your griddle being so easy and fun to use! Great feedback for our team. Thank you for being a long time Weber fan!
Written by a customer while visiting weber.com
Posted by: Yano
Verified Purchase:Yes
Impressive grill! Superior build quality. Great grease management system. Easy to clean
Written by a customer while visiting weber.com
Posted by: Anonymous
from Marietta GA
Expertise:Intermediate
Verified Purchase:Yes
Great grill, easy to use and clean up. Very versatile
Written by a customer while visiting weber.com