Customer reviews from weber.com
Weber - 28" Outdoor Gas Griddle - Black
Average customer rating
4.7
(257 Reviews)
Rating breakdown 257 reviews
5 Stars
203
4 Stars
36
3 Stars
7
2 Stars
6
1 Star
5
95%of customers recommend this product.
(
210 out of
220)
Customer Reviews for Weber - 28" Outdoor Gas Griddle - Black
Posted by: TeamWalsh
from Marble Hill GA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I’m am new to cooking on a flat top as this is my 1st griddle. I’m very happy with the quality of the griddle. The food I have made so far has been amazing. My 2 dislikes are the grease trap location, it takes up cooking space and my burner on the right is hard to get lit. Overall I’m very happy.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Cindy N.
from Georgia
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
I have owned Weber grills for over 40 years. They have all been amazing. So when I decided to buy a flat top griddle I was excited to find Weber’s. I love all the features about it- the size, the ease of use, the easy cleaning and the even cooking area. The only disappointment is that it is not able to be converted for natural gas. But everything cooks up so fast that propane is very economical. I‘be already recommended that my daughter buy one for her family. Love it!
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care , August 14, 2023
Thank you for your feedback and for being a long-time member of the Weber family! It means a lot to us that you choose our products over and over again!
We appreciate your suggestion for a Natural Gas-compatible griddle and we will pass it along to the appropriate teams.
Your satisfaction is very important to us! Please look for an email outreach from our Care team soon. Thanks again and happy griddling!
We appreciate your suggestion for a Natural Gas-compatible griddle and we will pass it along to the appropriate teams.
Your satisfaction is very important to us! Please look for an email outreach from our Care team soon. Thanks again and happy griddling!
Written by a customer while visiting weber.com
Posted by: Reedsburg
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
have only used it a couple of times, needs more seasoning.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Vinnychase
from Philadelphia, PA
Verified Purchase:Yes
Doesn’t live up to the Weber brand. Replaced top after 5 months.
Response from weber.comBy Consumer Care, Weber, March 20, 2024
Thank you for your feedback and for being a believer in the Weber brand. We are sorry for the disappointing experience you had with your griddle. Our products are tested under extreme conditions to ensure they are long-lasting, so we are surprised that yours needed replacing so soon.
Warping is not a common issue and we appreciate your patience. We will send feedback about your experience to the Griddle team.
We stand by our products and back them with a great warranty. Your griddle top replacement should work much better and last for years to come!
We will follow up with you soon to make sure you are satisfied with the replacement part. Thank you for your patience and for being a Weber fan!
Warping is not a common issue and we appreciate your patience. We will send feedback about your experience to the Griddle team.
We stand by our products and back them with a great warranty. Your griddle top replacement should work much better and last for years to come!
We will follow up with you soon to make sure you are satisfied with the replacement part. Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Jim Dornan
Verified Purchase:Yes
We absolutely Love our new Griddle as well as all of our Weber Products. Our Weber gas barbeque we have had for 30 years, and our Weber Kettle Barbeque with the table we have had for 20 years and both have been wonderful. My next Weber purchase will be the Weber Natural gas Barbeque. We will never buy another brand of Barbeque or Griddle. It's Weber all the way
Written by a customer while visiting weber.com
Posted by: Stephanie Smoker
from Pittsburgh, Pa
Verified Purchase:Yes
I purchased the griddle for my husband in December and assembled in the spring. He followed the QR code instructions to season the griddle and has been very careful about cleaning it after each use. The griddle is on a covered porch and constantly covered to protect it from the elements.
After only 5 uses, we found that the seasoning was peeling off in large sheets and the griddle was rusted. We have found a few videos teaching how to correct this problem, remove the seasoning and rust, and redo the seasoning. For the cost of this item, we do not feel this should have to be done after only a few uses. It is costly and time consuming.
Be aware that this big purchase will cost you even more in time!
After only 5 uses, we found that the seasoning was peeling off in large sheets and the griddle was rusted. We have found a few videos teaching how to correct this problem, remove the seasoning and rust, and redo the seasoning. For the cost of this item, we do not feel this should have to be done after only a few uses. It is costly and time consuming.
Be aware that this big purchase will cost you even more in time!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
The entire griddle surface rusted in less than 3 weeks even though the cover was down, the surface was cleaned after the couple of times I used it, and it was covered with a Weber cover. Weber wants to send me a new griddle part but I have seen several reviews that many other people have had the same problem.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Customer Rating
5
Ease of use
on March 26, 2023
Posted by: Josh93
from Indiana
Gender:Male
Got the grill seasoned and used it for the first time yesterday. Super easy to use. Loved the flavor
I would recommend this to a friend!
Written by a customer while visiting weber.com