I've enjoyed the Blue Air very much. It's easy to use.
Written by a customer while visiting www.blueair.com
Customer Rating
1
Disappointed
on September 22, 2025
Posted by: Didi
from Ohio
Gender:Female
I have had nothing but trouble since I replaced the filter in this stupid machine. Would never buy another
No, I would not recommend this to a friend.
Response from www.blueair.comBy Blueair Team, Blueair, September 23, 2025
Thank you for sharing your feedback. We’re sorry to hear you’ve had difficulties after replacing the Blue Pure 311i Max Particle + Carbon Filter. We’ve reached out to you directly so we can better understand what’s happening and help get things back on track.
Written by a customer while visiting www.blueair.com
Since purchase i run it on high 24/7 , helps considerably with allergies and a few months ago when we had lots of smoke coming down from the Canada forest fires, this filtered all the smoke out. I dont use the app or blue tooth, I just turn it on high and run it, I vacuum the filter about every 3 months and change filter about every 6 months .
I would recommend this to a friend!
Written by a customer while visiting www.blueair.com
Great Product, quiet, gets rid of dust in the house, smoke and doesn't use much electricity. Also the WiFi control and the information it gives you is great. I liked it so much I ended up buying two more.
I would recommend this to a friend!
Written by a customer while visiting www.blueair.com
This was so easy to install but I can’t get my app to update filter indicator! Still looking to see how to update app. It still says 9% when I just installed it two days ago.
I would recommend this to a friend!
Written by a customer while visiting www.blueair.com
I was a bit disappointed in the chemical smell when I first started using the new filter. It’s better now but took a few days to dissipate. A bit ironic given that it’s supposed to help the air be more pure..
Response from www.blueair.comBy Blueair Team, Blueair, August 8, 2025
Thank you for sharing your experience with the Blue Pure 311i Max Particle + Carbon Filter. We’re glad the odor has improved, though we understand it’s not ideal to notice any scent at first. As with any new product, a slight odor may be noticed that is inherent to the material. Running your air purifier and ensuring your space is ventilated will help dissipate the scent quickly. We appreciate your patience as it settled in and hope you're now enjoying fresher air as intended.
Written by a customer while visiting www.blueair.com