Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,667 Reviews)
Rating breakdown 2,667 reviews
5 Stars
1,851
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
2
It's not what I thought it should be
on August 12, 2024
Posted by: Lostinlimbo2day
[This review was collected as part of a promotion.] I do not use the Galaxy AI. It's difficult to connect to my wifi. It often drops the wifi not only at home but in other homes. I have to restart my modem and restart my phone and use all different types of methods just to get the wifi working. I do however love the exchange between the Samsung Galaxy phones. It has made me a friend for life
Value
2
Response from Samsung USBy Social Commerce, August 15, 2024
Hello Lostinlimbo2day,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy A54. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have the opportunity available, please take a moment to review "Galaxy phone or tablet Wi-Fi connection issues" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your Wi-Fi connectivity. Let us know if you would like further assistance after reviewing the resource that has been provided by contacting Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy A54. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have the opportunity available, please take a moment to review "Galaxy phone or tablet Wi-Fi connection issues" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your Wi-Fi connectivity. Let us know if you would like further assistance after reviewing the resource that has been provided by contacting Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
Written by a customer while visiting Samsung US
Customer Rating
3
It's okay.
on August 12, 2024
Posted by: KneeOn264456
[This review was collected as part of a promotion.] I used to be a huge Samsung phone fan back in the day. And, when I veered off course and went with an off-brand phone and then back to this Samsung Galaxy a54, I was sadly disappointed. Disappointed because trying to figure it out for a non-tech guy such as myself, it was a daunting, and frustrating task. All that aside; I do like the brightness of the screen versus my old device, which comes in handy for the mobile games I like to play, and of course, YouTube videos. They said to mention Galaxy AI, but, I don't think my device has it. Or if it does, I am clueless to it just as I was with some of the other hidden features of this phone (refer to daunting task comment). All-in-all, I think that as soon as I can afford it, I might veer of course from Samsung phones and go with something that isn't as difficult to figure out.
Value
3
Response from Samsung USBy Social Commerce, August 15, 2024
Hey KneeOn264456,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A54. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. Feel free to take a look at the resources that have been provided when you have the free time available and reach out to us at Samsung Support if you have any questions for us. We're always happy to answer any questions that you may have and provide any further assistance you may need. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/galaxy-ai/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A54. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. Feel free to take a look at the resources that have been provided when you have the free time available and reach out to us at Samsung Support if you have any questions for us. We're always happy to answer any questions that you may have and provide any further assistance you may need. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/galaxy-ai/
Written by a customer while visiting Samsung US
Customer Rating
5
Great product does what it is meant to do
on August 12, 2024
Posted by: Chuben
[This review was collected as part of a promotion.] Great for gaming and other cool function that has to offer
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is Great addition to my technology items.
on August 12, 2024
Posted by: SugaGrateful
[This review was collected as part of a promotion.] I enjoy thus productive especially while I'm working out . It keep up with my workouts to keep my on target with my health.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I Love my phone
on August 12, 2024
Posted by: TCsmama
[This review was collected as part of a promotion.] I love my new phone! Great storage and management! Doesnt slow up or get stuck, clear graphics, and the sound is awesome! I dont even use cd or radio in the car anymore! Just my Galaxy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is good but
on August 12, 2024
Posted by: Chatruc
[This review was collected as part of a promotion.] I like my phone the A54 5g, the issue is something when I talk with someone the voice get cut and is annoying. Other than that is a good phone and good price.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The phone works excellently.
on August 12, 2024
Posted by: 2024graduatehellyeah
[This review was collected as part of a promotion.] The phone is very responsive and quick, also the Galaxy AI is very good. The more you use it. the more it starts to learn and cater to you. The screen quality is always good so any type of video, or movie looks like it was seen in theaters and the games looks very clean and crisp imo. And the phone works really well in general and with photomath so any fellow students know what to do come math class. Super fast charging and a long battery life for typical phone use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is wonderful!
on August 12, 2024
Posted by: Mermaiden
[This review was collected as part of a promotion.] I use my Samsung Galaxy A54 for EVERYTHING! From work, to school to planning parties and get together with family, I know I can depend on my Galaxy to be there. Using Galaxy AI, Bixby, safety and security features and other features on this device has made life easier. I highly recommend this model for anyone who multi-tasks their way through life like me. Thank you Samsung!
Value
5
Written by a customer while visiting Samsung US