Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,669 Reviews)
Rating breakdown 2,669 reviews
5 Stars
1,853
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
3
Not so good
on March 17, 2025
Posted by: Penutlocs
[This review was collected as part of a promotion.] The phone is okay but I started having issues with the ringer then microphone now my phone doesn't wanna charge most the time
Value
3
Response from Samsung USBy R&R, March 19, 2025
Ahoy Penutlocs,
Thank you for sharing your experience with your Galaxy A54 5G. With a long-lasting, Super Fast Charging 5,000mAh battery, Galaxy A54 5G keeps you up and running. Suppose you are noticing that your phone is not charging to its full potential. In that case, ensuring you are using an authentic Samsung charger is crucial. This will give you the best performance and protect your device from potential damage. Certain apps can cause your audio to be affected on your phone. A good idea to do is to start your phone in Safe mode. Using Safe mode disables all downloaded apps and loads only the original software that comes with your phone or tablet, allowing you to determine whether the cause is an app or if it is with the phone itself. To do this, Swipe down from the top of the screen to open "Quick Settings" and tap the "Power icon." Touch and hold "Power off" until the Safe mode icon is displayed. Tap Safe mode and start your device. If you've successfully entered Safe mode, you'll see Safe mode at the bottom of the screen.
Test the phone by making a call to see if the same behavior persists. If not, then it may be an app that has been downloaded that has access to your device audio. Also, suppose moisture has come in contact with your phone. Check for liquid damage. The indicator is found inside the SIM or SD slot and will appear pink or red if it has been exposed to liquid. If your phone has come in contact with liquid, it will affect the audio of your phone as well as the ability to hold a substantial charge. We thank you for reaching out and being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A54 5G. With a long-lasting, Super Fast Charging 5,000mAh battery, Galaxy A54 5G keeps you up and running. Suppose you are noticing that your phone is not charging to its full potential. In that case, ensuring you are using an authentic Samsung charger is crucial. This will give you the best performance and protect your device from potential damage. Certain apps can cause your audio to be affected on your phone. A good idea to do is to start your phone in Safe mode. Using Safe mode disables all downloaded apps and loads only the original software that comes with your phone or tablet, allowing you to determine whether the cause is an app or if it is with the phone itself. To do this, Swipe down from the top of the screen to open "Quick Settings" and tap the "Power icon." Touch and hold "Power off" until the Safe mode icon is displayed. Tap Safe mode and start your device. If you've successfully entered Safe mode, you'll see Safe mode at the bottom of the screen.
Test the phone by making a call to see if the same behavior persists. If not, then it may be an app that has been downloaded that has access to your device audio. Also, suppose moisture has come in contact with your phone. Check for liquid damage. The indicator is found inside the SIM or SD slot and will appear pink or red if it has been exposed to liquid. If your phone has come in contact with liquid, it will affect the audio of your phone as well as the ability to hold a substantial charge. We thank you for reaching out and being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is reliable and well made
on March 17, 2025
Posted by: Crochetgirl
[This review was collected as part of a promotion.] There is seamless action between apps. The phone never shuts down or malfunctions and calls are clear.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Seamless actions across apps
on March 17, 2025
Posted by: AngieM4
[This review was collected as part of a promotion.] It has seamless actions across apps. Love the phone and I always buy Samsung products. The best and I won't change
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best bang for your buck
on March 17, 2025
Posted by: Dopee13
[This review was collected as part of a promotion.] Not one of the "S" series phones, but still a great phone. Its camera is perfect for what I need it for. Only 2 things I wish it had
1 is wireless charging and 2 is a headphone jack for those of us that like the sound quality of wired headphones as opposed to wireless/Bluetooth
1 is wireless charging and 2 is a headphone jack for those of us that like the sound quality of wired headphones as opposed to wireless/Bluetooth
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy is the best!
on March 17, 2025
Posted by: Cynthiap799
[This review was collected as part of a promotion.] I love the "Gemini" feature that works with Bixby to make your phone a seamless process! Speaking into the notes app or using the speaking Gemini to set alarms. The photo editor is great and takes stunning and captivating pictures. I've owned Samsung phones for the past 25 years. I'll never use anything but Samsung products!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on March 17, 2025
Posted by: StraightTalk58104
[This review was collected as part of a promotion.] Great reliable product with good features for the good old reliable phone user who doesn't need anything cutting edge.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great storage capacity
on March 17, 2025
Posted by: Abu1985
[This review was collected as part of a promotion.] The camera quality is pretty top tier in my opinion. Great storage space, overall I am and have been very happy with this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on March 17, 2025
Posted by: Shnooks
[This review was collected as part of a promotion.] I use my phone for every day use. I get a great deal of time out of my calendar, alarm & note pad.
Value
5
Written by a customer while visiting Samsung US