Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,667 Reviews)
Rating breakdown 2,667 reviews
5 Stars
1,851
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
4
Great features
on September 24, 2023
Posted by: Luv2shop
from Haiti
Expertise:Intermediate
I just wanna buy it for my cousin in Haiti so he likes it
Written by a customer while visiting Samsung US
Customer Rating
5
It has great features
on September 23, 2023
Posted by: Woody
I'd love to have the A54 phone it's a great phone i just wanna upgrade
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
4
Not sure yet
on September 23, 2023
Posted by: Jimbo
I look forward to this phone and have hopes it's as good as other phones I've had
Written by a customer while visiting Samsung US
Customer Rating
1
No reception
on September 21, 2023
Posted by: Mario
I bought this A54 5G and gets no Internet reception, I am very disappointed, my old phone never looses it with the same sim card and provider. Don't waste your money
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 27, 2023
Hello Mario, thank you for taking time to share your thoughts with us about your Samsung Galaxy A54. We understand how important the connectivity of your device is to your overall enjoyment. If you are referring to Wi-Fi connection we have provided a link below to help you troubleshoot that connection. We have also included a link to the Samsung Support Team if you would like further assistance. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Buyers Beware
on September 16, 2023
Posted by: Bumbleburger
from Chicago
Expertise:Intermediate
What a disappointment this phone is. First off, isn't 5G suppose to be fast and reliable? My old Samsung 8 I had for 10 years was so much better. I live in Chicago and on my 8 never had a problem accessing the web,even on public transportation. With the A54 that's not happening, I'm lucky if I ever access the web, keep getting no connectivity message. Next, my calls sometimes go directly to voice mail, even if my settings are set up correctly. Then the message problems. The keyboard letters/numbers stick, there is a delay before they come up on the screen. When I send someone a message it gets "hijacked" and ends up at the bottom of someone elses thread. The T Mobile McAfee app wasn't working, I had to uninstall it and reinstall it to work. Some of these problems come and go, very annoying. I shouldn't have bought this phone at all. One more thjing, my scans always come up clean so I don't think I have a virus.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 26, 2023
Hello Bumbleburger, thank you for taking time to share your thoughts with us about your Samsung Galaxy A54. We understand how important it is that your device function as designed and intended. If you are experiencing some slowness with your device we recommend adjusting the refresh rate in your settings app. Under display and motion smoothness you can adjust from standard to adaptive refresh rates. If you haven't done so already you can also reach out to your carrier to ensure not only cellular coverage but 5G specifically in your area. We have also included a link to the manual for your device that can show you the steps to adjust the network settings. We have also included a link to the Samsung Support Team to help you with the keyboard and messaging difficulties you mentioned. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great price and love the color
on September 16, 2023
Posted by: Bertiedee
Need a new phone. I love Samsung phone because it's affordable and has good futures device and different colors
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on September 16, 2023
Posted by: None
from Cleveland Ohio
Expertise:Expert
I looked at the phone and it looks like a great buy.
Written by a customer while visiting Samsung US
Customer Rating
3
Very limited phone
on September 14, 2023
Posted by: Cas0625
The smartphone has a long lasting battery. However, beside that, I feel my old Galaxy S9 do better. This phone is limited. It doesn't have heart rate sensors, auxiliar headphone jack, it even doesn't has MHL to connect the phone to your non-smart TV through HDMI.
It does accept large capacity Micro SD cards though.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 26, 2023
Hey there Cas0625, we are grateful to you for taking time to share your thoughts with us about your Samsung Galaxy A54. We are so happy to hear you are experiencing battery that lasts all day with you. As technology has advanced we now have the smartwatches that have a wide range of health tracking features that can be done on a continuous level. While we no longer have the 3.5mm headphone jack you can use the USB-C charging port as a headphone jack with compatible accessories or bluetooth compatible earbuds if you would like. We have also included links to the Samsung Support Team and the manual for your device for any additional assistance to help make the most of your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US