Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,667 Reviews)
Rating breakdown 2,667 reviews
5 Stars
1,851
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
1
rock > samsung
on October 23, 2023
Posted by: trevor
from next to my neibor
Expertise:Expert
it broke when I dropped it. I dropped it on a rock. the rock kill phone and I'm not talking about when your phone goes dead and you need to charge it. I'm talking about when it's dead dead.
Features
1
Performance
1
Design
1
Value
5
Response from Samsung USBy Social Commerce, October 27, 2023
Hey Trevor, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy A54. If you would like, we would be thrilled to help you with repair options available for your device. We have shared a link to the Samsung Support Team to help review the options with you and answer any questions you may have to determine what option best suits your needs. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Case For an Awesome Phone
on October 23, 2023
Posted by: Samantha
from Republic of Texas
Expertise:Intermediate
Not sure where my previous **approved** post went to, cause it ain't here. If you are looking for a case for this phone, look no other than Poetic. They make the best designed, slim fit, rugged and long lasting case that I have ever owned on any mobile device. They have 3 different models for this case. All made with high quality materials. Fits my A54 5G like a glove and the Guardian case lets my violet baby shine thru!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
DO NOT RECCOMENTD
on October 21, 2023
Posted by: Angie
from Texas
Expertise:Expert
I have been a loyal Samsung user but this one right here is a NO.
the network SG is horrible and i know for a fact that is the phone. I switched to my old S10 for a week to see if it was my cell provider and the phone worked really good once I switched back to my A54 the network sucked again. sometimes it goes offline by itself
the network SG is horrible and i know for a fact that is the phone. I switched to my old S10 for a week to see if it was my cell provider and the phone worked really good once I switched back to my A54 the network sucked again. sometimes it goes offline by itself
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Social Commerce, October 27, 2023
Hi there Angie, thank you for sharing your thoughts with us about your Samsung Galaxy A54. We would be absolutely thrilled to help you troubleshoot the connection of your device. We have shared a link to the Samsung Support Team and the full manual for your device to help with any adjustments to best align your device to your needs. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Great phone, but one caveat
on October 21, 2023
Posted by: Indy
from Eugene oregon
Expertise:Intermediate
I love the Samsung A54 5g . However, the MMS function has not worked since it was activated one month ago. Samsung techs have tried long and hard to figure out what's wrong, but so far to no avail.
Features
5
Performance
2
Design
5
Value
5
Response from Samsung USBy Social Commerce, October 27, 2023
Hi Indy, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy A54. We understand how important texts can be with your device on a daily basis. If you haven't done so already, we recommend reaching out to your carrier as well to see if there might be a setting on their end that may need to be adjusted. We have also included a link to the Samsung Support Team who can be reached through online chat. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone! Here's my experience
on October 20, 2023
Posted by: NealB
from Lawrenceville Ga
Expertise:Intermediate
Upgraded from a Galaxy a12. The camera on the A54 takes great photos at night. The camera, however, is usually too bright, so some adjustments might be made, but the focus and clarity are top quality.
Although the processor isn't the fastest, I haven't noticed any problems with lag. I don't game on my phone, but for day to day use, it's just as good as a top tier phone to me.
Although I didn't think 120hz was a big deal when I bought it, I've had no issues with seeing this phone, even in pure daylight. The adaptive brightness works well if you want a bright screen, but not so well if you prefer dimmed screens.
The sound is one thing that took me totally by surprise. While using this phone to watch a video, I kept heariglng noises BEHIND me. It took me by surprise, but that video had a Dolby Atmos surround sound that works well with the built in speakers. The sound from the speakers themselves are on par (or better?) Than the flagship lines.
The only problems I've had, is the face detection and on screen fingerprint sometimes fails both and I have to enter my PIN. This happens around %5 if I had to guess. I much prefer the older power button of my A12. No audio jack for my headphones is a major downside for me. I have to use a USB C to audio adapter, and those use DAC chips can liwer the audio quality. And last, and most important problem, is that there are multiple versions of this phone, and they don't all cover the same frequencies. Many cell providers offer a high/low combination. My version is only compatible with the high frequencies my provider offers. I sometimes have problems roaming, or indoors. There are other versions of my phone (A54) that supports both high and low, frequencies. Took me 2 months to find that out.
Overall, it's a great phone. I am continually amazed at the quality of the camera, and is at least on par with other competitors flagship phones. I volunteer for my son's high school band, and others always compliment me on the shots I take and ask what phone this is. The Samsungs "eco sphere" is amazing. Overall, I am very satisfied
Although I didn't think 120hz was a big deal when I bought it, I've had no issues with seeing this phone, even in pure daylight. The adaptive brightness works well if you want a bright screen, but not so well if you prefer dimmed screens.
The sound is one thing that took me totally by surprise. While using this phone to watch a video, I kept heariglng noises BEHIND me. It took me by surprise, but that video had a Dolby Atmos surround sound that works well with the built in speakers. The sound from the speakers themselves are on par (or better?) Than the flagship lines.
The only problems I've had, is the face detection and on screen fingerprint sometimes fails both and I have to enter my PIN. This happens around %5 if I had to guess. I much prefer the older power button of my A12. No audio jack for my headphones is a major downside for me. I have to use a USB C to audio adapter, and those use DAC chips can liwer the audio quality. And last, and most important problem, is that there are multiple versions of this phone, and they don't all cover the same frequencies. Many cell providers offer a high/low combination. My version is only compatible with the high frequencies my provider offers. I sometimes have problems roaming, or indoors. There are other versions of my phone (A54) that supports both high and low, frequencies. Took me 2 months to find that out.
Overall, it's a great phone. I am continually amazed at the quality of the camera, and is at least on par with other competitors flagship phones. I volunteer for my son's high school band, and others always compliment me on the shots I take and ask what phone this is. The Samsungs "eco sphere" is amazing. Overall, I am very satisfied
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Pairing
on October 17, 2023
Posted by: Janice
Is not compatible with older cars. Can not pair. I will have to return.
Response from Samsung USBy Social Commerce, October 17, 2023
Hey Janice, thank you for taking time to share your thoughts with us about your Samsung Galaxy A14. Before you return this device, please reach out to the Samsung Support Team. They can work with you one on one and gain all the information about make, model, and year of your car to see if there is a way to connect. We have provided a link to that team below for your convenience. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on September 25, 2023
Posted by: Sarah
from Columbus ohio
Expertise:Intermediate
Worse phone ive ever had, the volume sucks, can barely hear when turned up to max. Touch screen is awful, either way too sensitive or wont work at all. Adds random words that i didnt type when texting which iddly dont appear until message has been sent and talk to text is horrible. I dont recommend this phone at all. Phone makes me really angry at times.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 28, 2023
Hi there Sarah, we appreciate you sharing your thoughts with us about your Samsung Galaxy A54. We understand how important your device is to you and your daily life, and we would be more than happy to help you troubleshoot your device. We have included a link below to the Samsung Support Team. These experts can help you with the difficulties you mentioned with your display, software, and audio volume you mentioned. We have also included a link to the warranty information for your device for reference. We appreciate you being a Samsung customer, and we look forward to helping you make the most of your device. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
A54
on September 25, 2023
Posted by: Malc
from Texas
This is by far the worst phone ever look at reviews when you google, my second A54 phone you can not get on the internet half of the time and it is very slow. They got this one wrong, This phone makes me want to get rid of Tmobile. They know this phone has problems based on all the reviews from customers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 28, 2023
Hi there Malc, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy A54. We understand how important it can be to have your device function and be connected to the internet. We have shared a link below to an article to help you troubleshoot the connection of your device. We have also included a link to the Samsung Support Team if you require further assistance with your device. Lastly, we have included warranty information to help you with options for your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
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Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US