Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,669 Reviews)
Rating breakdown 2,669 reviews
5 Stars
1,853
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
3
Tricky device to set up
on July 13, 2023
Posted by: Mad Hatter
I just bought one of these and half my stuff on old S9 did not transfer over. Facebook, and you tube. This really sucked and almost got rid of this and go back to S9 with no volume anymore and needed charging all the time. Still not happy with this phone.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 18, 2023
Hey Mad Hatter, thank you for taking time to share your thoughts with us about your new Samsung Galaxy A54 5G. We understand how frustrating it can be to your daily life to not have all of your data. Without knowing what steps you have taken or how the data was transferred our recommendation would be to reach out to the Samsung Support Team, linked below for your convenience, to help with what options are available to you. We appreciate you being a Samsung customer, and look forward to assisting you further. -Elizabeth
Samsung Support
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Samsung Community
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Twitter
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Mid-Range Device
on June 1, 2023
Posted by: KissMyFlapjack
I love the A-series of phones since they have lots of the same features at the flagships (minus a few, obviously) and always at an affordable price. The A-series also still comes with microSD support! The A54 has a premium glass back, eSim support, camera upgrade, and the usual 120mHz refresh rate for ultra smooth scrolling.
The Verizon model is more expensive than the unlocked one due to this being compatible with Verizon's Ultrawide network, with additional mmWave antennas that the other one does not include. And the soeeds you get if you are in one of those areas are mind blowing and worth the extra cost.
Highly recommended!
Written by a customer while visiting Samsung US
Customer Rating
4
Love my phone!
on April 27, 2023
Posted by: Mellogrrl65
[This review was collected as part of a promotion.] I just bought this phone, I had a Motorola and it gave me so many problems. I love the camera, pictures are sharp and clear.
The programs they offer are helpful and there are so many to choose from. I want to get the 23 Ultra when I can. This is the perfect length and width for me to carry around.
OK, I have to go and play with my new phone now. Yay!!
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on May 7, 2023
Posted by: CKandG
from Boise, ID
Expertise:Intermediate
I recieced this two days ago. Amazing so far! Far better than A10e...worse phone I ever had. Had it until I was able to upgrade. A54 has higher resolution which can clearly see the screen and so many features.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!!!
on May 3, 2023
Posted by: Grifter1103
[This review was collected as part of a promotion.] Let me tell you I was hesitant to purchase the Galaxy A54 5G at first because I was coming from the flagship Galaxy S22 Ultra 5G. But because of my finances and the need for something ASAP (my S22 had been damaged) I pulled the trigger on the A54 and couldn't be happier. Aside from the size difference, which isn't huge, I can hardly tell the difference from my S22 while browsing, emailing, or playing one of my slot games. And the three cameras still take REALLY GOOD pictures. Battery last all day and then some and has I think every adjustable setting of the flagship. Hands down 10/10. Cudos to Samsung for delivering a mid range device that has a top of the line device look and feel. I highly recommend the Galaxy A54 5G to any and everyone asking.
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life is really bad
on July 29, 2023
Posted by: bx person
from ny,ny
I am a loyal Samsung products user for years. Im used to their products and dont like Apple at all and other brands i tried in the past were not up to par.
I upgraded from galaxy S9 plus which is a very good phone I have for 5 years. i needed a 5 g phone to work with streaming apps and s9plus no longer supported with upgrades either.
This phone lacks the back fingerprint reader that works better than the front one on this.
The really upsetting thing with this phone is that battery drains within few hours . I mean even if is just iddle on standby and not doing anything. Not lasting for a day is not good.
I went with this phone cause is cheaper than the better ones I can't afford and was hoping is better than S9 plus. Is not. Not the feel and shape and look either.
I upgraded from galaxy S9 plus which is a very good phone I have for 5 years. i needed a 5 g phone to work with streaming apps and s9plus no longer supported with upgrades either.
This phone lacks the back fingerprint reader that works better than the front one on this.
The really upsetting thing with this phone is that battery drains within few hours . I mean even if is just iddle on standby and not doing anything. Not lasting for a day is not good.
I went with this phone cause is cheaper than the better ones I can't afford and was hoping is better than S9 plus. Is not. Not the feel and shape and look either.
Performance
3
Design
3
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 31, 2023
Hey there Bx Person, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy A54. We completely understand the value and importance of all day battery life. We have provided a few links about draining battery life or tips to get the most out of your battery. If this does not help resolve your difficulty we have also provided a link to the Samsung Support Team and warranty information to help further. We appreciate you being a loyal Samsung customer, and we are here any time to help you make the most of your device. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone! Here's my experience
on October 20, 2023
Posted by: NealB
from Lawrenceville Ga
Expertise:Intermediate
Upgraded from a Galaxy a12. The camera on the A54 takes great photos at night. The camera, however, is usually too bright, so some adjustments might be made, but the focus and clarity are top quality.
Although the processor isn't the fastest, I haven't noticed any problems with lag. I don't game on my phone, but for day to day use, it's just as good as a top tier phone to me.
Although I didn't think 120hz was a big deal when I bought it, I've had no issues with seeing this phone, even in pure daylight. The adaptive brightness works well if you want a bright screen, but not so well if you prefer dimmed screens.
The sound is one thing that took me totally by surprise. While using this phone to watch a video, I kept heariglng noises BEHIND me. It took me by surprise, but that video had a Dolby Atmos surround sound that works well with the built in speakers. The sound from the speakers themselves are on par (or better?) Than the flagship lines.
The only problems I've had, is the face detection and on screen fingerprint sometimes fails both and I have to enter my PIN. This happens around %5 if I had to guess. I much prefer the older power button of my A12. No audio jack for my headphones is a major downside for me. I have to use a USB C to audio adapter, and those use DAC chips can liwer the audio quality. And last, and most important problem, is that there are multiple versions of this phone, and they don't all cover the same frequencies. Many cell providers offer a high/low combination. My version is only compatible with the high frequencies my provider offers. I sometimes have problems roaming, or indoors. There are other versions of my phone (A54) that supports both high and low, frequencies. Took me 2 months to find that out.
Overall, it's a great phone. I am continually amazed at the quality of the camera, and is at least on par with other competitors flagship phones. I volunteer for my son's high school band, and others always compliment me on the shots I take and ask what phone this is. The Samsungs "eco sphere" is amazing. Overall, I am very satisfied
Although I didn't think 120hz was a big deal when I bought it, I've had no issues with seeing this phone, even in pure daylight. The adaptive brightness works well if you want a bright screen, but not so well if you prefer dimmed screens.
The sound is one thing that took me totally by surprise. While using this phone to watch a video, I kept heariglng noises BEHIND me. It took me by surprise, but that video had a Dolby Atmos surround sound that works well with the built in speakers. The sound from the speakers themselves are on par (or better?) Than the flagship lines.
The only problems I've had, is the face detection and on screen fingerprint sometimes fails both and I have to enter my PIN. This happens around %5 if I had to guess. I much prefer the older power button of my A12. No audio jack for my headphones is a major downside for me. I have to use a USB C to audio adapter, and those use DAC chips can liwer the audio quality. And last, and most important problem, is that there are multiple versions of this phone, and they don't all cover the same frequencies. Many cell providers offer a high/low combination. My version is only compatible with the high frequencies my provider offers. I sometimes have problems roaming, or indoors. There are other versions of my phone (A54) that supports both high and low, frequencies. Took me 2 months to find that out.
Overall, it's a great phone. I am continually amazed at the quality of the camera, and is at least on par with other competitors flagship phones. I volunteer for my son's high school band, and others always compliment me on the shots I take and ask what phone this is. The Samsungs "eco sphere" is amazing. Overall, I am very satisfied
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is fast, reliable, and durable
on May 1, 2023
Posted by: 4EverReady
[This review was collected as part of a promotion.] I am a volunteer Emergency Responder. I use my phone extensively for receiving dispatches, navigation, and communicating with others in the organization. I also take a lot of scene photos for posting on our social media sites. This phone has been reliable and holds up to the multitude apps I have running. The photos and videos are clear even when taken in difficult lighting and conditions.
Written by a customer while visiting Samsung US