Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,669 Reviews)
Rating breakdown 2,669 reviews
5 Stars
1,853
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
3
Very average phone with substandard camera
on August 26, 2024
Posted by: Dweezil
[This review was collected as part of a promotion.] This phone works and is fairly reliable so far - it's a year old. However, it is quite slow and each update makes it worse - often I try to click something but by the time the click registers, the icon has moved.
The Wi-Fi connectivity has been unreliable and sometimes the phone requires a reboot just to reconnect to my home network after I've been out.
The main camera is lacking in quality. I suspect that the problem is excessive noise in the sensor which results noise suppression causing a watercolor effect in photos that should be capable of being rendered cleanly by the pixel count. The other cameras are pretty dire and much worse in comparison (and their color rendering isn't even similar to the main camera).
The sound quality is quite good via speaker or earpiece and, unlike older phones from Samsung, people can actually hear you when you talk using it as a speakerphone. A minor miracle.
Battery life is great.
Samsung AI, there, I mentioned it... I suspect this phone would be far too slow to take advantage of such a feature.
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Hey Dweezil,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A54. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can use the Device care feature, to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" when you have an opportunity to learn how you can automatically optimize your phone for faster, better performance. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. "Galaxy phone or tablet Wi-Fi connection issues" is another resource to check out when you have the opportunity available. If your photos and videos are blurry or poorly exposed, "Galaxy phone or tablet photos and videos are blurry or dark" will help you resolve what you may be experiencing with your camera. Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you would like to share additional feedback with us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/galaxy-ai/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A54. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can use the Device care feature, to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" when you have an opportunity to learn how you can automatically optimize your phone for faster, better performance. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. "Galaxy phone or tablet Wi-Fi connection issues" is another resource to check out when you have the opportunity available. If your photos and videos are blurry or poorly exposed, "Galaxy phone or tablet photos and videos are blurry or dark" will help you resolve what you may be experiencing with your camera. Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you would like to share additional feedback with us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/galaxy-ai/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy A54 has some great features
on August 26, 2024
Posted by: Bouldersbestdogwalker
[This review was collected as part of a promotion.] I absolutely love my Samsung Galaxy A54. The first thing I noticed was the speed. It is fast enough that I can play music, watch videos, surf the web, and read documents - all at the same time!
I also love the Galaxy AI. It really can have a conversation, and speaks very well. I like that it can also perform searches, and is getting smarter every day it seems.
Other things that are important about the Galaxy A54 is that it has crisp, loud speakers for excellent audio, and the screen is large enough to fuction as a usable keywboard - which most phones lack.
Overall I think the Samsung Galaxy A54 is a Strong Buy and definitely worth the price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mid range marvel with AI brilliance
on August 26, 2024
Posted by: Bribri
[This review was collected as part of a promotion.] The Samsung Galaxy A54 has quickly become my go-to smartphone, offering a stunning blend of performance, features, and value. One of its most impressive aspects is the integration of AI, which enhances nearly every aspect of the user experience.
From the moment I opened the box, I was captivated by the A54's sleek design and vibrant display. The camera system, equipped with AI-powered features, consistently delivers exceptional photos and videos. The AI-driven scene optimization ensures that every shot looks its best, capturing stunning details even in low-light conditions.
From the moment I opened the box, I was captivated by the A54's sleek design and vibrant display. The camera system, equipped with AI-powered features, consistently delivers exceptional photos and videos. The AI-driven scene optimization ensures that every shot looks its best, capturing stunning details even in low-light conditions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A54 where are you?
on August 26, 2024
Posted by: Mikaveli
[This review was collected as part of a promotion.] I like that it looks like a flagship phone and has plenty of features. Although I don't care for the quality of the pictures and its definitely slower than my s23 Plus. But I expected that so I'm not disappointed. Especially for the price I paid for it.
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Good day Mikaveli,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A54. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature can be utilized to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Feel free to take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" when you have an opportunity to learn how you can automatically optimize your phone for faster, better performance. If you would like to share any other feedback with us or if you would like additional assistance, please do not hesitate to reach out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A54. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature can be utilized to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Feel free to take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" when you have an opportunity to learn how you can automatically optimize your phone for faster, better performance. If you would like to share any other feedback with us or if you would like additional assistance, please do not hesitate to reach out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
4
A54 rating
on August 26, 2024
Posted by: Mitchell
[This review was collected as part of a promotion.] Could have better front camera and more storage space
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It works for me
on August 26, 2024
Posted by: MotherOfMonsters
[This review was collected as part of a promotion.] I recently purchased the Samsung Galaxy A54. So far this phone had preformed to expectation.
But what are my expectations?
The graphics are great and there has been no compatibility issues with the apps i use in every day life.
I recently lost my former phone to a gardening sprinkler accident. So I was looking for a replacement and kept on returning to the A54. Why? Because #1 importance is it is compatible with my continuous glucose monitor. So instead of having to carry other devices to watch my levels. I have access to it directly on my phone. The other secondary considerations included;price, IP67 water and dust resistance rating, camera quality, ease of use, and ease of transferring to the new phone. Plus now I get to try out Samsung's Galaxy AI feature. Included is a photo that was not taken by the A54 sorry about the quality.
But what are my expectations?
The graphics are great and there has been no compatibility issues with the apps i use in every day life.
I recently lost my former phone to a gardening sprinkler accident. So I was looking for a replacement and kept on returning to the A54. Why? Because #1 importance is it is compatible with my continuous glucose monitor. So instead of having to carry other devices to watch my levels. I have access to it directly on my phone. The other secondary considerations included;price, IP67 water and dust resistance rating, camera quality, ease of use, and ease of transferring to the new phone. Plus now I get to try out Samsung's Galaxy AI feature. Included is a photo that was not taken by the A54 sorry about the quality.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good basic android
on August 26, 2024
Posted by: Campgal
[This review was collected as part of a promotion.] Not sure how the Galaxy AI works eith this device but thus far its been a good entry level phone with basic internet and streaming features and an ok camera.
Battery life could be better though
Battery life could be better though
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Hi Campgal,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A54. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are experiencing less than anticipated operational times for your battery life, please take a moment to review "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize the life of your Galaxy battery. Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A54. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are experiencing less than anticipated operational times for your battery life, please take a moment to review "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize the life of your Galaxy battery. Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great learning tool
on August 26, 2024
Posted by: Love2pumpmud
[This review was collected as part of a promotion.] I'm 70 years old and not as computer savvy as a lot of younger generations! But I've had samsung phones back as far as I can remember, and I love my galaxy A54 it is super helpful, and easy to operate even helps make up for my stupidity, I would totally recommend samsung galaxy! If I get bord I can break out my Samsung galaxy and learn new stuff, for hours!!!!
Value
5
Written by a customer while visiting Samsung US