Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,668 Reviews)
Rating breakdown 2,668 reviews
5 Stars
1,852
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
2
It's not what I thought it should be
on August 12, 2024
Posted by: Lostinlimbo2day
[This review was collected as part of a promotion.] I do not use the Galaxy AI. It's difficult to connect to my wifi. It often drops the wifi not only at home but in other homes. I have to restart my modem and restart my phone and use all different types of methods just to get the wifi working. I do however love the exchange between the Samsung Galaxy phones. It has made me a friend for life
Value
2
Response from Samsung USBy Social Commerce, August 15, 2024
Hello Lostinlimbo2day,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy A54. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have the opportunity available, please take a moment to review "Galaxy phone or tablet Wi-Fi connection issues" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your Wi-Fi connectivity. Let us know if you would like further assistance after reviewing the resource that has been provided by contacting Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy A54. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have the opportunity available, please take a moment to review "Galaxy phone or tablet Wi-Fi connection issues" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your Wi-Fi connectivity. Let us know if you would like further assistance after reviewing the resource that has been provided by contacting Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
Written by a customer while visiting Samsung US
Customer Rating
4
Suitable for my needs
on August 12, 2024
Posted by: Pawnee
[This review was collected as part of a promotion.] I love the "galaxy ai" also it has endless storage, perfect size for me and good quality when I'm streaming my favorite Hulu shows. I love it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy with my Galaxy
on August 12, 2024
Posted by: Ynotony
[This review was collected as part of a promotion.] Had had several other brand phones and decided to try Galaxy and have been very pleased with it and wish aI had loomed into o e sooner
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast, reliable
on August 12, 2024
Posted by: Alexgol
[This review was collected as part of a promotion.] Galaxy AI. I use the phone for gameplay, texting, calling, and watching videos. The overall performance is really good and does not get slow. The phone is always running in optimum condition.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera and memory
on August 12, 2024
Posted by: Lovesreeet
[This review was collected as part of a promotion.] I've had this phone for years and never a problem, love all the new features that get download like Google AI. All of my Samsung devices are the best purchases I've ever made
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I could ever want in a phone!
on August 12, 2024
Posted by: Redbudokie
[This review was collected as part of a promotion.] I use my phone dor personal items, school, work, and leisure. It has helped me to do class work and watch videos for my programs in school and stay caught up on emails and announcements. My job works through an app so without a quick and reliable phone, I might not be as successful. I can communicate with my family and friends with ease and store photos and plan vacations and dinners with the help of the many apps and extensive search engines available! The new AI features has helped to stream line search and added to app and help features. I am thankful for this phone and for Samsung! I'm a loyal user!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has great features and a great camera
on August 12, 2024
Posted by: Sulieti
[This review was collected as part of a promotion.] I use my Samsung for everything streaming gaming and just every day things
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The A51 was a better phone overall
on August 12, 2024
Posted by: Noapple4me
[This review was collected as part of a promotion.] My previous phone was the 5G Samsung A51 which was a great phone for what I needed.
For several months I was having issues of missed calls (went straight to voicemail) from family and friends and delayed text messages. This made it difficult for me to work since I need multi-factor verification for much of my work. I looked up reasons for this and the best I could come up with was the phone might have been stuck in airplane mode in the background.
After several updates over the last few months, the lagging text messages have stopped happening and very few calls are sent to voicemail. It is not my phone carrier. I've had the same cell service for 6 years, but the problems only happened whe ai got the A54.
In addition, I noticed my wifi range wad drastically less with this phone than the A51. I cannot connect to 5G most of the time, even when Im in the same room as the router.
Does the phone work? Yes
Camera is sufficient
Sound quality is good
Video quality is excellent
Would I have gotten a different phone had I known of the issues with calls and texts....Definitely!
Camera is sufficient
Sound quality is good
Video quality is excellent
Would I have gotten a different phone had I known of the issues with calls and texts....Definitely!
Value
3
Response from Samsung USBy Social Commerce, August 16, 2024
Hi there NoApple4me,
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy A54. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have the opportunity available, please take a moment to review "Galaxy phone or tablet Wi-Fi connection issues" to conduct some simple troubleshooting steps on your device to help resolve what you may be experiencing with your Wi-Fi connection. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Also take a look at, "Messages on Samsung phone are slow, do not send, or cannot be received" and "Galaxy phone is unable to make or receive calls" to help resolve what you have described to be experiencing with your device. Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you have a 5G capable phone or tablet with the appropriate SIM card, and you are in a 5G service area, you don't have to do anything to take advantage of the increased speed and connectivity. Your device is preconfigured to take advantage of all the benefits of 5G automatically. Whenever 5G coverage is not available, your phone will automatically fall back to 4G or 3G speeds. Check to see if your phone is displaying the 5G indicator on the status bar. If it isn't, your phone is using either 4G or 3G. The 5G indicator's appearance will vary based on carrier. For more information, take a look at, "Use 5G on Galaxy phones and tablets." If you have any questions for us after reviewing the resources that have been shared, feel free to reach out to Samsung Support for further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/galaxy-ai/
https://www.samsung.com/us/support/answer/ANS00083184/
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy A54. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have the opportunity available, please take a moment to review "Galaxy phone or tablet Wi-Fi connection issues" to conduct some simple troubleshooting steps on your device to help resolve what you may be experiencing with your Wi-Fi connection. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Also take a look at, "Messages on Samsung phone are slow, do not send, or cannot be received" and "Galaxy phone is unable to make or receive calls" to help resolve what you have described to be experiencing with your device. Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you have a 5G capable phone or tablet with the appropriate SIM card, and you are in a 5G service area, you don't have to do anything to take advantage of the increased speed and connectivity. Your device is preconfigured to take advantage of all the benefits of 5G automatically. Whenever 5G coverage is not available, your phone will automatically fall back to 4G or 3G speeds. Check to see if your phone is displaying the 5G indicator on the status bar. If it isn't, your phone is using either 4G or 3G. The 5G indicator's appearance will vary based on carrier. For more information, take a look at, "Use 5G on Galaxy phones and tablets." If you have any questions for us after reviewing the resources that have been shared, feel free to reach out to Samsung Support for further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/galaxy-ai/
https://www.samsung.com/us/support/answer/ANS00083184/
Written by a customer while visiting Samsung US