Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,669 Reviews)
Rating breakdown 2,669 reviews
5 Stars
1,853
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
4
Phone has been great!
on July 29, 2024
Posted by: Caiden
[This review was collected as part of a promotion.] Galaxy AI has been great, understands my commands the first time. Only problem is after 5 years the battery has degraded badly.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A54 is a Great phone!
on July 29, 2024
Posted by: Dave1963
[This review was collected as part of a promotion.] This phone is quick! Whether I am searching the net or asking AI a question, Easy to use, many great features. The camera is fun to play around with as well, it to has lots of neat features that allow you to customize. The phone is the perfect weight and size, updates easily.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's a love/hate relationship
on July 29, 2024
Posted by: Karebear
[This review was collected as part of a promotion.] I thought the battery would last longer than 6 hrs but it doesn't, wifi is supposed to pick up a better signal but it doesn't. I love the amount of memory it has. The speakers in the phone are not that great and the fact that there is no audio jack yet again irritates me.
Value
3
Response from Samsung USBy Social Commerce, August 1, 2024
Salutations Karebear,
Thanks for taking the opportunity to review your Samsung Galaxy A54. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some free time available, check out "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Feel free to also review, "Galaxy phone or tablet Wi-Fi connection issues." If you would like to share any other feedback with us or if you would like any further assistance after reviewing the resources that have been shared, let us know by contacting Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Thanks for taking the opportunity to review your Samsung Galaxy A54. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some free time available, check out "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Feel free to also review, "Galaxy phone or tablet Wi-Fi connection issues." If you would like to share any other feedback with us or if you would like any further assistance after reviewing the resources that have been shared, let us know by contacting Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has all the features you can want
on July 29, 2024
Posted by: Spongy7
[This review was collected as part of a promotion.] I use the phone for streaming, creating and all the features really, which it has a ton of them .
Battery life is excellent it lasts all day and never have been below 40%.
The camera is superb too!
For a mid range phone you can't go wrong!!
Love it.
Battery life is excellent it lasts all day and never have been below 40%.
The camera is superb too!
For a mid range phone you can't go wrong!!
Love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Phone!!!
on July 29, 2024
Posted by: Ta2Joi
[This review was collected as part of a promotion.] I needed a new phone and I am strictly an android customer, so I decided on the Glaxy A54. I am so happy with this phone, it's features and connectivity with my vehicle are outstanding and the battery lasts an extremely long time. And I run it all day at work for music and it only uses up maybe 20% of the battery!!
Best phone I've ever had!! I even had my Dad get one, next will be my daughter.
Best phone I've ever had!! I even had my Dad get one, next will be my daughter.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A54
on July 29, 2024
Posted by: Emmielou
[This review was collected as part of a promotion.] I had a different Galaxy phone that got damaged while on vacation. I was upgraded to the Galaxy A54 phone by my carrier. I like its size and the ease of taking a screenshot. The camera features are great. I'd you know how to use a regular camera, this phone has a pro setting in the camera app that allows you to change the speed and apperature. I ha taken some awesome pictures with this phone. One feature I did not like was the fact there is NO headphone plugin port. You have to purchase an extra item that allows a 3.5 headphone jack to plug into the C-port charging slot. Now I understand many people are now using wireless buds. However, it was quite inconvenient to me since earbuds don't stay in my ears that we'll so I use the wired headphones. Overall, it's a great phone. The Galaxy AI is very interactive. I don't think the battery life is as good as my last samsung
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Product is okay don't recommend
on July 29, 2024
Posted by: Zaylovesphones
[This review was collected as part of a promotion.] The phone is okay, it isn't the best. A problem with the device is that the screen with black out sometimes and then you have to shut your phone off and turn it back on to make it back to normal. Then the phone could randomly freeze for a while and then randomly just restarts.
Value
3
Response from Samsung USBy Social Commerce, August 1, 2024
Hey there Zaylovesphones,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A54. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Please take a moment to review, "Blank or black display on a Samsung phone or tablet" to help resolve what you have described to be experiencing with your display. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Also take a look at, "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A54. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Please take a moment to review, "Blank or black display on a Samsung phone or tablet" to help resolve what you have described to be experiencing with your display. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Also take a look at, "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A54
on July 29, 2024
Posted by: docsavage98
[This review was collected as part of a promotion.] I own a Samsung A54 cell phone. I have been pleased with its ease of operation, and functionality. I am still out on the jury about Samsung AI but we'll see how that progresses. The video replay from streaming sources is phenomenal and extremely sharp. Photos can be made with equal clarity or can reduce to make storage easier and the eye can't really tell the difference.
Sound is clear and volume easily adjusted.
I have only one thing I would change and that is you cannot add storage disc's like my previous Samsung...that was an important feature and while not a deal breaker, was a Disappointment
Sound is clear and volume easily adjusted.
I have only one thing I would change and that is you cannot add storage disc's like my previous Samsung...that was an important feature and while not a deal breaker, was a Disappointment
Value
5
Written by a customer while visiting Samsung US