Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,669 Reviews)
Rating breakdown 2,669 reviews
5 Stars
1,853
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
2
Device has connectivity issues
on July 29, 2024
Posted by: Dissappointed
[This review was collected as part of a promotion.] Messages don't send properly and phone is not seen on network sporadically. Constantly tells me messages were not sent, incoming calls go to vm without ringing. Trying to place calls and get told the device is not recognized on the network.
Value
2
Response from Samsung USBy Social Commerce, July 31, 2024
Salutations,
Thanks for taking the opportunity to review your Samsung Galaxy A54. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Please take a few minutes to review, "Messages on Samsung phone are slow, do not send, or cannot be received," "Galaxy phone is unable to make or receive calls," and "Issues with mobile network connection on Samsung phone or tablet" when you have the time available to conduct some troubleshooting on your device to help resolve what you have described to be experiencing. Feel free to contact Samsung Support after reviewing the resources that have been provided if you have any questions for us or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the opportunity to review your Samsung Galaxy A54. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Please take a few minutes to review, "Messages on Samsung phone are slow, do not send, or cannot be received," "Galaxy phone is unable to make or receive calls," and "Issues with mobile network connection on Samsung phone or tablet" when you have the time available to conduct some troubleshooting on your device to help resolve what you have described to be experiencing. Feel free to contact Samsung Support after reviewing the resources that have been provided if you have any questions for us or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on July 29, 2024
Posted by: Yalzadeh23
[This review was collected as part of a promotion.] Very fast operation and good software system. AI is helping a lot
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great quality pictures
on July 29, 2024
Posted by: CeL244
[This review was collected as part of a promotion.] This phone has a lot of great features including three cameras for beautiful pictures and also includes Galaxy AI that help assist you in finding anything and everything you can dream of. This phone also have great security features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent value, very good quality
on July 29, 2024
Posted by: Sharon
[This review was collected as part of a promotion.] Love my A54 with my case easy to use ,reliable overall good midrange phone with Galaxy Al futures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for daily use
on July 29, 2024
Posted by: VinnyG
[This review was collected as part of a promotion.] Unless I've missed every update, there is zero lag with basic tasks and gaming. Camera quality is fairly decent and excellent in the right lighting. If this was the only smartphone I could afford, I would not feel as though I was missing out. I would certainly consider getting a newer model of this phone over the more expensive S series. The software makes up for much of the hardware differences to the point that I can barely tell the difference in performance for basic use. You can also use Galaxy AI, so you're defintely not missing out on recent AI features. So unless you are a serious gamer that wants to play at max rez and graphics or a professional photographer, I recommend you save your money in get this phone. I give it at 4.8 out of 5, but will give it 5 stars because giving it a 4 would be underrating it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone for Kids
on July 29, 2024
Posted by: SMKronner
[This review was collected as part of a promotion.] Got this phone for my 8year old son and it is perfect for him. Has majority of the advanced features like my Galaxy S23 Ultra plus has Galaxy AI and easy for my son to operate as well as affordable for the vast features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I just love all Galaxy phones.
on July 29, 2024
Posted by: Operator420
[This review was collected as part of a promotion.] I'm a fan of all Galaxy products. My first phone was a Galaxy phone. I LOVE to use the Galaxy AI. It's pretty good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on July 29, 2024
Posted by: Dsanch0831
[This review was collected as part of a promotion.] This phone has so many good features ita hard to pick one I don't like the fact that I picks up on my galaxy ear really quick
Value
5
Written by a customer while visiting Samsung US