Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,668 Reviews)
Rating breakdown 2,668 reviews
5 Stars
1,852
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
3
Specs say awesome. Not so much in reality though
on December 29, 2023
Posted by: efrench
[This review was collected as part of a promotion.] I switched from an S21 to the A54 because the specs on it were very similar. I assumed I would have a very similar experience as I did with the S21, which I loved. The A54 is very laggy a lot of the time, which it shouldn't be given the amount of RAM it has in it. After the latest update to ONE UI 6.0 the keyboard is barely usable now. I can't type fast at all anymore. It seems to skip over half of the letters I type. The following sentence will be if I try to type at normal speed: "Th floin sntne IL b I I try to type atnoml sped". Doesn't quite come out the same does it? I would've highly recommended this phone after the first few weeks of having it but not anymore. Unless these issues are fixed with an update I may have to switch brands of phone entirely. This keyboard issue makes my phone unusable, unless I don't have to type anything, but the keyboard makes for about 80% of using a phone and it's features. That is my review. Please fix or lose a very loyal Samsung customer.
Value
3
Response from Samsung USBy Social Commerce, January 2, 2024
Aloha Efrench,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A54. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen causing the problem. Take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly" to conduct a few troubleshooting steps on your device to help resolve what you may be experiencing when you have some free time out of your day. If the keyboard isn't working, like if it's frozen or unresponsive, you'll want to get it up and running again as soon as possible. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. "Keyboard is not working on Galaxy phone or tablet" is also another troubleshooting article that you should check out when you can, linked below. Let us know if you have any questions or if you would like any further assistance afterwards by contacting Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A54. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen causing the problem. Take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly" to conduct a few troubleshooting steps on your device to help resolve what you may be experiencing when you have some free time out of your day. If the keyboard isn't working, like if it's frozen or unresponsive, you'll want to get it up and running again as soon as possible. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. "Keyboard is not working on Galaxy phone or tablet" is also another troubleshooting article that you should check out when you can, linked below. Let us know if you have any questions or if you would like any further assistance afterwards by contacting Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
Written by a customer while visiting Samsung US
Customer Rating
5
The best budget phone with high build quality.
on December 29, 2023
Posted by: Z09HSA
[This review was collected as part of a promotion.] I used this phone for three months for daily uses and doing my daily tasks as an electrical engineer. And so far it has the performance and software feature that i need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love Samsung Galaxy, BUT
on December 30, 2023
Posted by: Nonnie66
[This review was collected as part of a promotion.] A54 5G, a few things
The "Home" app/link One Home 01. It freezes up and "requests " closing. This happens sometime several times a day.
I have Parkinson's Disease and the On/Off procedure is difficult for me because of my hands and fingers.
The "Home" app/link One Home 01. It freezes up and "requests " closing. This happens sometime several times a day.
I have Parkinson's Disease and the On/Off procedure is difficult for me because of my hands and fingers.
Sometimes my phone runs really Slow.
Thank You
STILL really love Samsung Galaxy phones. It's ALL I've ever purchased!!! Still have some of my "old" phones!!
Thank You
STILL really love Samsung Galaxy phones. It's ALL I've ever purchased!!! Still have some of my "old" phones!!
Value
3
Response from Samsung USBy Social Commerce, January 2, 2024
Hi Nonnie66,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy A54. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at, "App is crashing or not working on Samsung phone or tablet" for some troubleshooting steps that you can take to help resolve what you have described to be experiencing with your Galaxy A54. Please feel free to contact Samsung Support if you would like any further assistance or if you have any questions for us. We're here to help! Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy A54. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at, "App is crashing or not working on Samsung phone or tablet" for some troubleshooting steps that you can take to help resolve what you have described to be experiencing with your Galaxy A54. Please feel free to contact Samsung Support if you would like any further assistance or if you have any questions for us. We're here to help! Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone & extras
on December 30, 2023
Posted by: Gmoney77
[This review was collected as part of a promotion.] This is a phone that keeps me busy finding out all the extras and what it can do. You wont be disappointed and be glad you purchased it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on December 30, 2023
Posted by: Mookie
[This review was collected as part of a promotion.] I have had this phone for a few months now and have love most everything so far. Still have a lot to learn about what it can do, i usually find thing by accident when i fall asleep with it. Because it picks up touch really easy it will some time text or call people when i don't mean to. I need to see if i can change the sensitivity on it. But it keeps people wondering or laughing. Takes awesome pictures, very clear and vivid. Can't wait to see what all it does.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone and fast.
on December 30, 2023
Posted by: Fredomdrone
[This review was collected as part of a promotion.] Use my phone for every day use and family. I like the way it responds no lags also perfect size not too small or big.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone at a Reasonable Price
on December 30, 2023
Posted by: WhiteDolfin
[This review was collected as part of a promotion.] This is my 3rd try to leave a review! I luv this phone - it's fast, the screen is beautiful, and the cameras hand my photo and video needs without a problem! The only negatives I have is that the onscreen fingerprint reader is sometimes slower/ more picky than I would like, and the features sometimes act differently/need resetting after a UI update. But, overall, I would recommend this phone for someone who wants a good mid-range device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Such a lovely phone for the price
on December 30, 2023
Posted by: Piyush
[This review was collected as part of a promotion.] I bought this phone as a gift to my dear mother. She loved it and I loved it too for a moment I thought of ditch my pixel honestly. It has great display and feel to hold it. Definitely recommend 100%.
Value
5
Written by a customer while visiting Samsung US