Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,669 Reviews)
Rating breakdown 2,669 reviews
5 Stars
1,853
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
2
Black screen of death
on December 26, 2023
Posted by: Scby619
[This review was collected as part of a promotion.] I've had this phone for 4 months it's my yearly upgrade. I have had the black screen of death 3 times now. I sent it back after the 1st one and they sent me a new phone. When it happened a second time and I filed a complaint they said that all they could do was have me send it back again and I can not exchange for a different phone without paying again until next year's upgrade. It also freezes a lot and I use my phone for work where I'm on call not very helpful when I depend on being able to help families in need.
Value
2
Response from Samsung USBy Social Commerce, January 3, 2024
Hi there Scby619,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy A54. We appreciate your sincerity. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations that we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries from inside the car into our homes, to accidentally losing our phone during one of the many stops of running our errands, to even when someone decides that our device looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a look at, "Blank or black display on a Samsung phone or tablet" when you have the available time out of your busy schedule to conduct some troubleshooting steps to help resolve what you have describe to be experiencing with your device, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your device in the future. Another great resource to review is, "Samsung phone or tablet freezes and crashes" when you have that free time available. Feel free to contact Samsung Support after reviewing the articles provided if you have any questions for us or if you would like any further assistance. We're always here for you! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001470/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy A54. We appreciate your sincerity. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations that we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries from inside the car into our homes, to accidentally losing our phone during one of the many stops of running our errands, to even when someone decides that our device looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a look at, "Blank or black display on a Samsung phone or tablet" when you have the available time out of your busy schedule to conduct some troubleshooting steps to help resolve what you have describe to be experiencing with your device, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your device in the future. Another great resource to review is, "Samsung phone or tablet freezes and crashes" when you have that free time available. Feel free to contact Samsung Support after reviewing the articles provided if you have any questions for us or if you would like any further assistance. We're always here for you! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001470/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung phones
on December 27, 2023
Posted by: Enchantress
[This review was collected as part of a promotion.] I use it everyday for personal use and business stream ,Netflix paramount,Disney, Instagram and most of all to keep in touch with all of my family I love Samsung products swear by it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing screen and smooth motions
on December 27, 2023
Posted by: Joselove5g
[This review was collected as part of a promotion.] Amazing phone highly recommend amazing quality and battery health
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on December 27, 2023
Posted by: XMimisecond
[This review was collected as part of a promotion.] The camera is amazing .It was so easy to transfer all my data and info from my old Samsung phone. Love being able to expand the memory with an SD card. Really fast and smooth processing for my games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Compact and sturdy device
on December 27, 2023
Posted by: SAR60R39
[This review was collected as part of a promotion.] Use it heavily for personal and work email as well as for holding video meetings and multi tasking, with the exception of a few glitches that were fixed in the latest firmware update it has been a good "workhorse". Battery lasts for about 12 hours.
It is a good small size phone BUT i do miss it not having wireless charging feature.
It is a good small size phone BUT i do miss it not having wireless charging feature.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great budget phone
on December 27, 2023
Posted by: DrDeath
[This review was collected as part of a promotion.] I swapped Phones rarely and I had this phone for years and keeps up with everything. I use it for mainly gaming n communication but great product for price I paid for. I'm very well satisfied the other phones I had slow time wit time but this one keeps up it every daily task I do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone for me
on December 27, 2023
Posted by: Gertonious
[This review was collected as part of a promotion.] I love my Galaxy A54 it's legitimately perfect, it wasn't overly expensive and it can do virtually anything, I use it's 120 hertz display to play games that like absolutely breath taking.
Not only that, the battery life is so long, i can take it anywhere and come back and have it nowhere near dying. The abiltiy to take my phone of the charger in the morning and get home from work and not have it die on me is something i hadnt had ever.
I not only use the clock feature to set an alarm, I use the routine function everysingle day for my quality of life, It reminds me to do chores around the house or to remember to do things at specific points of the day. This goes hand in hand with the galaxy health app. I love my phones ability to keep track of my health and wellbeing.
I love this phone with a passion.
I would highly recommend it to anyone looking for a phone that can do it all without breaking the bank.
Not only that, the battery life is so long, i can take it anywhere and come back and have it nowhere near dying. The abiltiy to take my phone of the charger in the morning and get home from work and not have it die on me is something i hadnt had ever.
I not only use the clock feature to set an alarm, I use the routine function everysingle day for my quality of life, It reminds me to do chores around the house or to remember to do things at specific points of the day. This goes hand in hand with the galaxy health app. I love my phones ability to keep track of my health and wellbeing.
I love this phone with a passion.
I would highly recommend it to anyone looking for a phone that can do it all without breaking the bank.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is an extremely great phone.
on December 27, 2023
Posted by: Ironman08281977
[This review was collected as part of a promotion.] I have approximately 22 full movies and their is never a skip or drag while replaying the movie. Same with the music. This phone has 128g on the internal device so you don't necessarily need an external SD card to hold your items. I really only have 1 bad thing to say is that I am old school an don't use Bluetooth headphones. Unfortunately this phone does not have a plug in like every other phone that I've had. Trust me with the movies and music this is a complete drag on me.
Value
4
Written by a customer while visiting Samsung US