Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,668 Reviews)
Rating breakdown 2,668 reviews
5 Stars
1,852
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
1
Poor
on December 26, 2023
Posted by: Watever
Very poor quality sounds + audio and video plays .
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 4, 2024
Hi Watever,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy A54. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. With Video Digital Image Stabilization and a wider OIS angle, Galaxy A54 5G helps you film high-quality videos through automatic reframing and autofocus. Without having more information available regarding what you may be experiencing with your Galaxy A54 and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a54-5g/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy A54. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. With Video Digital Image Stabilization and a wider OIS angle, Galaxy A54 5G helps you film high-quality videos through automatic reframing and autofocus. Without having more information available regarding what you may be experiencing with your Galaxy A54 and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a54-5g/
Written by a customer while visiting Samsung US
Customer Rating
4
Well worth it!
on December 26, 2023
Posted by: FaeBae
[This review was collected as part of a promotion.] The quality for this product was amazing. I'm not the kind of person to need all the bells and whistles of higher-end models, so this was perfect.
The audio quality is very good.
The camera quality is okay. Could be better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has one of the best price value
on December 26, 2023
Posted by: Sugariestelm502
[This review was collected as part of a promotion.] I use this device for gaming and taking pictures, this device has a good amount of storage for pictures videos and alot of apps, a good battery life and powerful, one of the mayors thinks that has it's his really good quality of camera while taking pictures and videos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great performer without the price tag
on December 26, 2023
Posted by: ggskater
[This review was collected as part of a promotion.] Got this phone for the kid's first phone. Didn't want to cheap out and get a phone that'll be slow and not get updates. The phone is new so it'll run new updates for years. Perfect performance for her and should last the years until we need a new one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Black screen of death
on December 26, 2023
Posted by: Scby619
[This review was collected as part of a promotion.] I've had this phone for 4 months it's my yearly upgrade. I have had the black screen of death 3 times now. I sent it back after the 1st one and they sent me a new phone. When it happened a second time and I filed a complaint they said that all they could do was have me send it back again and I can not exchange for a different phone without paying again until next year's upgrade. It also freezes a lot and I use my phone for work where I'm on call not very helpful when I depend on being able to help families in need.
Value
2
Response from Samsung USBy Social Commerce, January 3, 2024
Hi there Scby619,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy A54. We appreciate your sincerity. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations that we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries from inside the car into our homes, to accidentally losing our phone during one of the many stops of running our errands, to even when someone decides that our device looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a look at, "Blank or black display on a Samsung phone or tablet" when you have the available time out of your busy schedule to conduct some troubleshooting steps to help resolve what you have describe to be experiencing with your device, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your device in the future. Another great resource to review is, "Samsung phone or tablet freezes and crashes" when you have that free time available. Feel free to contact Samsung Support after reviewing the articles provided if you have any questions for us or if you would like any further assistance. We're always here for you! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001470/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy A54. We appreciate your sincerity. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations that we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries from inside the car into our homes, to accidentally losing our phone during one of the many stops of running our errands, to even when someone decides that our device looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a look at, "Blank or black display on a Samsung phone or tablet" when you have the available time out of your busy schedule to conduct some troubleshooting steps to help resolve what you have describe to be experiencing with your device, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your device in the future. Another great resource to review is, "Samsung phone or tablet freezes and crashes" when you have that free time available. Feel free to contact Samsung Support after reviewing the articles provided if you have any questions for us or if you would like any further assistance. We're always here for you! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001470/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung phones
on December 27, 2023
Posted by: Enchantress
[This review was collected as part of a promotion.] I use it everyday for personal use and business stream ,Netflix paramount,Disney, Instagram and most of all to keep in touch with all of my family I love Samsung products swear by it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing screen and smooth motions
on December 27, 2023
Posted by: Joselove5g
[This review was collected as part of a promotion.] Amazing phone highly recommend amazing quality and battery health
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on December 27, 2023
Posted by: XMimisecond
[This review was collected as part of a promotion.] The camera is amazing .It was so easy to transfer all my data and info from my old Samsung phone. Love being able to expand the memory with an SD card. Really fast and smooth processing for my games.
Value
5
Written by a customer while visiting Samsung US