Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,669 Reviews)
Rating breakdown 2,669 reviews
5 Stars
1,853
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
4
Not again the produce is second rate
on December 13, 2023
Posted by: Zimhoo
[This review was collected as part of a promotion.] Use for all movies streaming gaming social networks the product is not good
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone! Highly functional, user-friendl
on December 13, 2023
Posted by: LoveTheBeach
[This review was collected as part of a promotion.] Streaming, video calling, photos, Pandora- I love everything about this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great camera, but...
on December 13, 2023
Posted by: MtnMom2Boys
[This review was collected as part of a promotion.] My favorite feature of this phone is it's camera. Crisp, clear photos and some cool filters that came on the phone. It's great for capturing landscapes, concerts, group pics, and sporting events. The macro option is not so great.
The texting experience on this phone is terrible, but the phone call capability is even worse. I've tried different texting apps and they all have the same problem, so I can only believe it's a problem with the phone. If I'm part of a group text, I usually will not get all of the texts from the group. Some come through, others don't. Many times, I have to re send a text 3 or 4 times before it goes through. As for calling, 9 times out of 10, my phone either drops the call or I can hear the caller but they can't hear me, or vice versa. Many times, I get an error message that says call cannot be completed. The sound quality of calls is abysmal. Even on speaker the callers voice is muffled.
My phone has been this way since I bought it. I've tried taking it to t mobile numerous times for fixing, but I finally just gave up and live with it because I like the camera.
The texting experience on this phone is terrible, but the phone call capability is even worse. I've tried different texting apps and they all have the same problem, so I can only believe it's a problem with the phone. If I'm part of a group text, I usually will not get all of the texts from the group. Some come through, others don't. Many times, I have to re send a text 3 or 4 times before it goes through. As for calling, 9 times out of 10, my phone either drops the call or I can hear the caller but they can't hear me, or vice versa. Many times, I get an error message that says call cannot be completed. The sound quality of calls is abysmal. Even on speaker the callers voice is muffled.
My phone has been this way since I bought it. I've tried taking it to t mobile numerous times for fixing, but I finally just gave up and live with it because I like the camera.
Value
3
Response from Samsung USBy Social Commerce, December 28, 2023
Hi there MtnMom2Boys, thank you for sharing your thoughts with us about your Samsung Galaxy A54. We understand how important your device is to you and your calls and text messages especially. We have provided a few links to articles to help you troubleshoot the connection from the phone itself rather than your carrier. We have also included a link to the Samsung Support Team as well if the articles do not resolve the connection on your device. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Rugged phone with great features.
on December 13, 2023
Posted by: OldEnough
[This review was collected as part of a promotion.] I am a volunteer First Responder and rely heavily on my phone for communications, navigation, and taking on-scene photos and videos. Although battery life could be a little better, it does fairly well considering Active 911, Zello, Google Maps, and other apps are usually running simultaneously. The camera is great for taking photos and videos even in difficult lighting. Except for a few outlying areas, I usually have a good connection for both phone and internet. Bluetooth connection to devices such as a headset has always been reliable. The phone (in a case) has survived many falls, drops, and exposure to less than ideal environments on emergency scenes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love this phone.
on December 13, 2023
Posted by: TINYtea
[This review was collected as part of a promotion.] I use my device mainly for social media. Bfyhgtuioihg
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great feature
on December 13, 2023
Posted by: Chep232
[This review was collected as part of a promotion.] I used my Samsung galaxy phone for a year now and I used to view football games and I used it to work too
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use
on December 13, 2023
Posted by: Starry
[This review was collected as part of a promotion.] Very easy. No issues so far. I'm only reviewing so I can hopefully win.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, lousy talk-to-text
on December 13, 2023
Posted by: booklover
Expertise:Intermediate
I've had this phone for 2 months. No problems so far, except it has, without a doubt, the worst talk-to-texting I've ever had. Even regular texting isn't great - it doesn't recognize misspelled words, nor does it make good suggestions for corrections. But the talk-to-text is another level of awful, which is a bummer because that's all I use for texting. It gets about 75% of the words wrong, adds in capital letters out of the blue, and spells out comma, and adds in odd periods making weird sentences out of a single sentence. My previous inexpensive basic Samsung J series had awesome talk-to-text.
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US