Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,668 Reviews)
Rating breakdown 2,668 reviews
5 Stars
1,852
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
5
Good
on June 3, 2023
Posted by: Luisyiris
Good good news is that you have a lot to do for me
Written by a customer while visiting Samsung US
Customer Rating
1
Buyers Beware
on September 16, 2023
Posted by: Bumbleburger
from Chicago
Expertise:Intermediate
What a disappointment this phone is. First off, isn't 5G suppose to be fast and reliable? My old Samsung 8 I had for 10 years was so much better. I live in Chicago and on my 8 never had a problem accessing the web,even on public transportation. With the A54 that's not happening, I'm lucky if I ever access the web, keep getting no connectivity message. Next, my calls sometimes go directly to voice mail, even if my settings are set up correctly. Then the message problems. The keyboard letters/numbers stick, there is a delay before they come up on the screen. When I send someone a message it gets "hijacked" and ends up at the bottom of someone elses thread. The T Mobile McAfee app wasn't working, I had to uninstall it and reinstall it to work. Some of these problems come and go, very annoying. I shouldn't have bought this phone at all. One more thjing, my scans always come up clean so I don't think I have a virus.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 26, 2023
Hello Bumbleburger, thank you for taking time to share your thoughts with us about your Samsung Galaxy A54. We understand how important it is that your device function as designed and intended. If you are experiencing some slowness with your device we recommend adjusting the refresh rate in your settings app. Under display and motion smoothness you can adjust from standard to adaptive refresh rates. If you haven't done so already you can also reach out to your carrier to ensure not only cellular coverage but 5G specifically in your area. We have also included a link to the manual for your device that can show you the steps to adjust the network settings. We have also included a link to the Samsung Support Team to help you with the keyboard and messaging difficulties you mentioned. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
Twitter
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product comes with great features
on May 1, 2023
Posted by: Boldprune
[This review was collected as part of a promotion.] I use my device for streaming, organizing and planning my life
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy a54 5g
on May 14, 2023
Posted by: Jakelovesshopping
[This review was collected as part of a promotion.] This phone is tye best i had it for a couple days now and there is no problems at all when a play games on it it does not lag at all with this phone love it the best phone i ever had
Written by a customer while visiting Samsung US
Customer Rating
2
Not great with apps
on May 29, 2023
Posted by: Bummed
Apps on phone will not open if phone is dormant for while,just spins and loads. Have to restart phone to get them to work, only had it a few days. 3 or so hours or overnight and they will not open. Other than that, it seems ok, think I liked my a52 more, seemed to work better.
Response from Samsung USBy Bethany, Social Commerce, May 30, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy A54 5G. At Samsung, we value your feedback as we continue to lead the charge on innovation. I've linked an article that should help concerning your app functionality. Also, since it sounds as if your device is still under warranty, I've attached our warranty department. Please reach out to them, and or Samsung Support for additional assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
App is crashing or not working on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
good features delicate case
on June 3, 2023
Posted by: hollyt
from Port Hueneme, CA
Expertise:Expert
I like that it seems smarter than my old phone, but I never had an issue with it cracking which this one did on the back of it, also its hard to find a case for it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, June 5, 2023
Hi Holly... We appreciate your feedback on the Samsung Galaxy A54 5G. Your opinion is valuable as we continue leading the charge on innovation. I've attached a link to some cases that pair with your device. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
Accessories for your Galaxy A54 5G (samsung.com)
smsng.us/Samsung-Support
Accessories for your Galaxy A54 5G (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Ty
on June 16, 2023
Posted by: Popeye
Everything get love the costumer service. I really wanna get you phones replaced my 850 to phone.
Written by a customer while visiting Samsung US
Customer Rating
3
Very limited phone
on September 14, 2023
Posted by: Cas0625
The smartphone has a long lasting battery. However, beside that, I feel my old Galaxy S9 do better. This phone is limited. It doesn't have heart rate sensors, auxiliar headphone jack, it even doesn't has MHL to connect the phone to your non-smart TV through HDMI.
It does accept large capacity Micro SD cards though.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 26, 2023
Hey there Cas0625, we are grateful to you for taking time to share your thoughts with us about your Samsung Galaxy A54. We are so happy to hear you are experiencing battery that lasts all day with you. As technology has advanced we now have the smartwatches that have a wide range of health tracking features that can be done on a continuous level. While we no longer have the 3.5mm headphone jack you can use the USB-C charging port as a headphone jack with compatible accessories or bluetooth compatible earbuds if you would like. We have also included links to the Samsung Support Team and the manual for your device for any additional assistance to help make the most of your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US