Customer reviews from Samsung US
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
4.6
(2,669 Reviews)
Rating breakdown 2,669 reviews
5 Stars
1,853
4 Stars
636
3 Stars
123
2 Stars
33
1 Star
24
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Customer Rating
2
Not great with apps
on May 29, 2023
Posted by: Bummed
Apps on phone will not open if phone is dormant for while,just spins and loads. Have to restart phone to get them to work, only had it a few days. 3 or so hours or overnight and they will not open. Other than that, it seems ok, think I liked my a52 more, seemed to work better.
Response from Samsung USBy Bethany, Social Commerce, May 30, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy A54 5G. At Samsung, we value your feedback as we continue to lead the charge on innovation. I've linked an article that should help concerning your app functionality. Also, since it sounds as if your device is still under warranty, I've attached our warranty department. Please reach out to them, and or Samsung Support for additional assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
App is crashing or not working on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
good features delicate case
on June 3, 2023
Posted by: hollyt
from Port Hueneme, CA
Expertise:Expert
I like that it seems smarter than my old phone, but I never had an issue with it cracking which this one did on the back of it, also its hard to find a case for it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, June 5, 2023
Hi Holly... We appreciate your feedback on the Samsung Galaxy A54 5G. Your opinion is valuable as we continue leading the charge on innovation. I've attached a link to some cases that pair with your device. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
Accessories for your Galaxy A54 5G (samsung.com)
smsng.us/Samsung-Support
Accessories for your Galaxy A54 5G (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Ty
on June 16, 2023
Posted by: Popeye
Everything get love the costumer service. I really wanna get you phones replaced my 850 to phone.
Written by a customer while visiting Samsung US
Customer Rating
3
Very limited phone
on September 14, 2023
Posted by: Cas0625
The smartphone has a long lasting battery. However, beside that, I feel my old Galaxy S9 do better. This phone is limited. It doesn't have heart rate sensors, auxiliar headphone jack, it even doesn't has MHL to connect the phone to your non-smart TV through HDMI.
It does accept large capacity Micro SD cards though.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 26, 2023
Hey there Cas0625, we are grateful to you for taking time to share your thoughts with us about your Samsung Galaxy A54. We are so happy to hear you are experiencing battery that lasts all day with you. As technology has advanced we now have the smartwatches that have a wide range of health tracking features that can be done on a continuous level. While we no longer have the 3.5mm headphone jack you can use the USB-C charging port as a headphone jack with compatible accessories or bluetooth compatible earbuds if you would like. We have also included links to the Samsung Support Team and the manual for your device for any additional assistance to help make the most of your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Expected to be good, turned out too be GGGreat!
on February 2, 2024
Posted by: OneMakerr
[This review was collected as part of a promotion.] First off, I am a very passionate and intense techie.
I really didn't expect spectacular with the A54 5G, I knew it would be cool and was secretly excited for arrival of this device via shipping carrier.. however, when it finally came, after the first day of use, I was already pretty impressed. Again, I knew it would be cool (meaning very well put together and very well functioning even compared to a OnePlus8...), but moving on to day 2, day 10, day 34, the phone was AWESOME! I had an accident with it 2 months in, and every single day I realize how great that phone was. And I was using an S9 while I had that phone, and still am, and I really was impressed and would prefer the A54 5G over this S9 without a second thought. The A54 5G is an insanely great phone and very well priced! Very very great phone! It's as simple as that.
I really didn't expect spectacular with the A54 5G, I knew it would be cool and was secretly excited for arrival of this device via shipping carrier.. however, when it finally came, after the first day of use, I was already pretty impressed. Again, I knew it would be cool (meaning very well put together and very well functioning even compared to a OnePlus8...), but moving on to day 2, day 10, day 34, the phone was AWESOME! I had an accident with it 2 months in, and every single day I realize how great that phone was. And I was using an S9 while I had that phone, and still am, and I really was impressed and would prefer the A54 5G over this S9 without a second thought. The A54 5G is an insanely great phone and very well priced! Very very great phone! It's as simple as that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A53 5G - good, but nowhere near great
on June 6, 2023
Posted by: Arson808
from Hawaii Island
Expertise:Expert
I bought an A53 5G to replace my aging Galaxy S9 which is no longer receiving updates from Samsung. Granted the "A" series is not in the the same league as the "S" series, and from a performance perspective it shows. The A53 screen is a nice display, but it's less sharp in color rendering and in response.
The S series had a prior generation Qualcomm chipset, yet it supported a broader feature set than the A53. The latest shortcoming I've discovered is lack of support for Bluetooth 5.0 aptX, so while the unit supports HD video, forget high quality audio to match.
Perhaps the most annoying shortcoming is the response lag in the UI. It just seems to stutter, and is nowhere near as smooth as the S9.
Overall, the A53 5G is just good enough to keep, but just mediocre enough to wish for a better phone.
The S series had a prior generation Qualcomm chipset, yet it supported a broader feature set than the A53. The latest shortcoming I've discovered is lack of support for Bluetooth 5.0 aptX, so while the unit supports HD video, forget high quality audio to match.
Perhaps the most annoying shortcoming is the response lag in the UI. It just seems to stutter, and is nowhere near as smooth as the S9.
Overall, the A53 5G is just good enough to keep, but just mediocre enough to wish for a better phone.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, June 7, 2023
Hello... Thank you for your review of the Samsung Galaxy A54 5G. We appreciate your input as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached some links that should help with the display, audio and speed of your device. Please feel free to contact Samsung Support, also below, if we can be of any further assistance. Thank you for being the best part of Samsung. -Bethany
Adjust your Galaxy phone or tablet's display settings (samsung.com)
Samsung phone's display is not clear or has poor resolution
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
Use Dolby Atmos and other audio features on your Galaxy phone (samsung.com)
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Adjust your Galaxy phone or tablet's display settings (samsung.com)
Samsung phone's display is not clear or has poor resolution
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
Use Dolby Atmos and other audio features on your Galaxy phone (samsung.com)
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great photos
on August 24, 2023
Posted by: Banbam
from It's a great products
Samsung it's the best my opinion okay. I will always love this company
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Product Is Awesome
on May 7, 2023
Posted by: kingchris
[This review was collected as part of a promotion.] From the day I purchased my galaxy a54 it was nothing but speed! this phone takes gaming to the next level for an A SERIES DEVICE!! The camera is nothing but great. I take my a54 everywhere as it is my daily driver and let me just say samsung does not disappoint!!
Written by a customer while visiting Samsung US