[Employee of speed-queen] The dryer sensor does not work to know when to completely dry clothing on regular setting. Brand new purchase in May 2024.
No, I would not recommend this to a friend.
Response from Speed QueenBy Margie, Customer Support, August 19, 2024
Oh no, Lacey! This doesn't sound right. We'd love the chance to make this right for you, and just connect with our Customer Support at 800-552-5475 (Monday to Friday; 8:30am – 4:00pm Central Standard Time) for the best assistance.
If you are in need of laundry machines, you can stop the search. Speed Queen delivers the best on the market. Built like tanks, they do their job and keep doing it. No more stupid service calls where they say “you know its really not worth replacing this part because it will be cheaper for you to buy a whole new unit.” They are at the higher end of the price range but you will not need to buy again in five years. Great laundry machines! Same quality as the speed queens in the laundrymats!
Product was purchased based on the Speed Queen reputation for durability and reliability. However, within the first month the main control board required removal and replacement. Dealer was very supportive and move quickly to order and replace. None the less, a defect so early in ownership concerns me.
I would recommend this to a friend!
Response from Speed QueenBy Margie, Customer Support, July 29, 2024
Oh no! This is saddening to hear, and we apologize for this being your first expereince. We hope everything is now back to the way it should be but if any concerns remain, definitely let us know at 800-552-5475, Monday to Friday (8:30am – 4pm Central Standard Time).
Got the DR7 to match our TRN and after the first use I was amazed at how well it dried my clothes! First, the clothes that came out of the TR7 were already LESS DAMP than the other brand we used, and the sensor cycle made it quick and easy. I had a steam cycle on another dryer before and used it only once with mixed results. The steam cycle on the DR7 worked amazing well at releasing wrinkles and making my clothes look great. Who wants to iron in the first place?
Performance, reliability and exceptional performance!