Customer reviews from frigidaire.com
Frigidaire - Professional 5.6 Cu. Ft. Freestanding Gas True Convection Range with Air Fry - Stainless Steel
Average customer rating
4.6
(841 Reviews)
Rating breakdown 841 reviews
5 Stars
610
4 Stars
153
3 Stars
38
2 Stars
15
1 Star
25
Customer Reviews for Frigidaire - Professional 5.6 Cu. Ft. Freestanding Gas True Convection Range with Air Fry - Stainless Steel
Customer Rating
3
Like the range, but be careful - Knobs get VERY hot when oven is on
on March 14, 2022
Posted by: MatthewC
[This review was collected as part of a promotion.] We have had the range for a few months now and I enjoy it overall. Like the air fryer and overall functionality. The only caution is that the unit vents in the rear and in the top of the front oven door, so when the oven is on, the knobs can get very hot. I called out an appliance tech and he said there was nothing he could do, as no repairs were needed. Therefore, I contacted customer support through chat and they reinforced warning to use oven mitts when adjusting knobs and over is on. Seems to be a bit of a design flaw. While inconvenient for us, I DO NOT recommend this unit for anyone with small children in the house.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dangerous: Front Knobs easily turn on without lighting causing gas to flow unknowingly!!!!
on July 11, 2022
Posted by: Very Concerned Parent CA
The front knobs can easily turn to the on position by bumping into them unknowingly causing gas to flow out and fill the room with dangerous methane and explosive Natural Gas. Frigidaire should be aware of this and send safer parts or recall the range.
Someone in our home accidently and unknowingly bumped into a rarely used dial for a middle burner which allowed the gas to flow we believe for hours while asleep. After finding the entire house (all three levels) full of Natural Gas and the a range dial turned on and freely flowing gas, we immediately evacuated the house, opened windows/doors and called the Fire Department. Incredibly scary! Could have been catastrophic. Grateful my kids are okay.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Pandemic quality?
on July 30, 2022
Posted by: iarnsaxa
[This review was collected as part of a promotion.] Our range died a few weeks before Thanksgiving 2020. This was the one stove available in our entire region, so this is what we got. Within a year, the feet on the grates melted, even though we have only used the oven a couple times. Now, the metal plates of the burners have started to bubble, which is alarming. The stove now emits a very strong smell at all times, and I am constantly checking the lights and for a gas leak to make sure we're not in any danger. It's a very apparent smell and guests remark on it in concern. I have no idea what's wrong with the stove. Servicers just shrug and say take it up with Frigidaire. Also? The stainless steel scratches if you just look at it wrong. Like, for real scratches. Maybe the quality is always this shoddy or maybe we just paid full price for a pandemic-quality item.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs get too hot!
on September 29, 2022
Posted by: anthonya15
Looks nice but as other reviewers have stated, there is a huge design flaw which causes the burner knobs to get hot to the touch when the oven is on. I've never had this experience using any other oven. It's totally unsafe especially if you have little children that could potentially come near the oven when in use. Also, the burner grates are looking super worn/scratched after only 2 months of light use. I would have went with a different line had I known about these issues beforehand
Written by a customer while visiting frigidaire.com
Customer Rating
5
The Best gas range
on October 31, 2022
Posted by: smb2022
[This review was collected as part of a promotion.] We have only had our gas range for a few weeks, but we are extremely pleased especially having an air fryer within the oven. The gas burners and oven heat more efficiently than our old stove.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Strong gas smell when using oven
on November 10, 2022
Posted by: Lisa615
Love the look and the way this appliance cooks. But we notice a strong lingering gas smell when we turn the oven on. We have had a warranty representative come check it out and he says it is normal. We never had this issue with our previous gas oven, we had it for 16 years.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, November 11, 2022
Hi, Lisa615!
While it is normal to smell some gas when the burner is turned on, it should not be pervasive or linger after the burner has turned off. It does appear that the technician confirmed that no gas was leaking from the range. If the issue continues or worsens, we would recommend contacting your gas company to ensure everything is hooked up properly! You can also reach out to us directly by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST if there are any concerns with the appliance itself! We're happy to hear it is otherwise working great for you. :)
Best,
Ashton
While it is normal to smell some gas when the burner is turned on, it should not be pervasive or linger after the burner has turned off. It does appear that the technician confirmed that no gas was leaking from the range. If the issue continues or worsens, we would recommend contacting your gas company to ensure everything is hooked up properly! You can also reach out to us directly by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST if there are any concerns with the appliance itself! We're happy to hear it is otherwise working great for you. :)
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Prime Rib!
on January 17, 2023
Posted by: Guev1
[This review was collected as part of a promotion.] We bought our Frigidaire just in time for Christmas dinner. My wife made the perfect Prime rib! OMG! It was so delicious and juicy! The cleanup was super and quick!!! We love it!!!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 24, 2023
Posted by: Billjd
[This review was collected as part of a promotion.] Great looking range, solidly built, with a nice feel.
Written by a customer while visiting frigidaire.com