Customer reviews from frigidaire.com
Frigidaire - Professional 5.6 Cu. Ft. Freestanding Gas True Convection Range with Air Fry - Stainless Steel
Average customer rating
4.6
(841 Reviews)
Rating breakdown 841 reviews
5 Stars
610
4 Stars
153
3 Stars
38
2 Stars
15
1 Star
25
Customer Reviews for Frigidaire - Professional 5.6 Cu. Ft. Freestanding Gas True Convection Range with Air Fry - Stainless Steel
Customer Rating
1
Very Disappointed
on March 9, 2021
Posted by: WakefieldRob
I bought the full line of Professional Series (Fridge, Dishwasher, Range, Microwave) and the only one that has worked well so far has been the microwave. This range drives me nuts! Everything rattles when the stove is on and hot. After only two years the burner indicators are falling off, the oven is more than 60 degrees off and the meat thermometer never works properly (everything is undercooked). The burners themselves do not spit out a clean and even heat.
I loved the look of them in the showroom but they are very much starting to feel cheap. I don't normally post reviews but I felt the need to tell my story as this was a very expensive investment into products that are not what we would expect.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 16, 2021
Hi, WakefieldRob!
We apologize this has been your experience with your range and thank you for bringing it to our attention.
Please know we make every effort to ensure our consumers have the most enjoyable experience with their purchase, and your feedback does not go unnoticed for continuous improvement.
So that we are able to properly assist you and gain more insight, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
We look forward to speaking with you!
Best Regards,
Ciara
We apologize this has been your experience with your range and thank you for bringing it to our attention.
Please know we make every effort to ensure our consumers have the most enjoyable experience with their purchase, and your feedback does not go unnoticed for continuous improvement.
So that we are able to properly assist you and gain more insight, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
We look forward to speaking with you!
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Nice if you don’t bake.
on November 8, 2021
Posted by: AaronN
Im glad Im not a baker, because setting the temperature is like getting into a high school locker with only 4 numbers on the combination lock. Unlike cooking, baking is a science and there is no way to ACCURATELY set the temperature between the provided 50 degree intervals. It’s a sliding scale, could be 399 degrees, could be 351 degrees. Good luck! Seems to be a big miss for a “professional” series range. A digital heat setting seems like a better use of display area over two timers.
Written by a customer while visiting frigidaire.com
Customer Rating
1
The Oven Does Not Work
on June 2, 2021
Posted by: Disappointed7
The oven did not work from the day it was delivered. The repair company has been out 2X and I'm still having issues with it. This should not happen on a brand new product.
.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, June 4, 2021
Thanks for reaching out to us. We're not happy to hear your experience so far hasn’t been able to be resolved. We’d love to learn more and see if we have a a few additional options on our end that could help. Please join us on live chat here or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’ll work with you! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great features, leaks gas
on June 20, 2021
Posted by: ak323
[This review was collected as part of a promotion.] Bought this take with my new house. It looks great and had features that I'd love to use but the oven leaks gas. I've had a heck of a time getting it serviced under warranty so I don't know what the issue is yet.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, June 21, 2021
Oh, no! Gas leaks can be very concerning. Please ensure you have shut off the oven and contacted your gas company to investigate if there is a leak in your line, as well. I do see we have sent out technicians to investigate the leak within the oven; we are happy to continue working with you to reach a resolution!
Best,
Ashton
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Second defective version of this range
on October 31, 2022
Posted by: Mdag
The first one I bought was replaced under extended warranty when it was showing an F16 error code and the circuit board could not be replaced. The new one also has a defective circuit board and I await repair also under warranty. I note that the Frigidaire microwave which sits above the range was also replaced under warranty. I will never again buy this brand.
Response from frigidaire.comBy Online Outreach Specialist, November 1, 2022
Oh no, Mdag! We’re disappointed to learn about your experience with the range and the service received. We’re ready to help with the range. An email has been sent to gather additional information. We look forward to your reply. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
Awful manufacturer
on February 18, 2023
Posted by: dewwas
Purchased 1 year ago. Front board replaced. Convection controls do not work. Worst product ever along with the refrigerator and microwave.Stay away from Fridgeadaire. A rip off. Has never worked properly.
Paid alot. Totally dissatisfied. Will tell everyone stay away from this manufacturer
Paid alot. Totally dissatisfied. Will tell everyone stay away from this manufacturer
Response from frigidaire.comBy Christian , Online Outreach Specialist, February 20, 2023
Good day!
We are sorry your experience with your gas range didn’t match your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
We are sorry your experience with your gas range didn’t match your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
DON’T USE SELF CLEANING FUNCTION
on March 1, 2023
Posted by: Stacy81
Bought in January 2021. Used the self clean function for the first time in January of 2023 and the oven no longer works. It will turn on but will not heat up. We have had two different people out to work on it and nobody has been able to repair it. They have changed out fuses and control boards. So two years after purchase we are going to have to replace it.
In addition to issue with oven the range top has been impossible to control the temperature despite multiple adjustments. There is no such thing as Low on this range. It’s all high.
In addition to issue with oven the range top has been impossible to control the temperature despite multiple adjustments. There is no such thing as Low on this range. It’s all high.
Response from frigidaire.comBy Lauren, Online Outreach Specialist, March 2, 2023
Good day! I'm disappointed to hear that you've had a less than stellar recent experience with us. There are many factors beyond the control of the manufacturer that may affect the performance or longevity of an appliance and its parts; it is virtually impossible for us to control what occurs after our appliances leave our facilities. Please know that we strive to produce quality products, and your feedback does not go unnoticed. If you have any additional suggestions, comments, or concerns, please let us know. You may contact our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM–8 PM EST). We will be happy to help.
Sincerely,
Lauren
Sincerely,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad Crates
on September 28, 2022
Posted by: Gelsomina
[This review was collected as part of a promotion.] Only had this stove for a couple months now and the cast iron crates on the stove are turning white ! Some how the finish is wearing off , hopefully I can contact Frigidaire and see what they can do about it
Response from frigidaire.comBy Katrina, Online Outreach Specialist, September 29, 2022
Hello, Gelsomina! We're sorry to hear about the issues that you're experiencing with the grates being discolored on the range. This certainly isn't the ownership experience that we would want for you, and we would like to explore options that we have to help. Please be on the lookout for an email from us so that we can discuss this further. We're looking forward to hearing from you soon! -Katrina
Written by a customer while visiting frigidaire.com